{"id":2431049,"url":"https://alion.io/job/slice-customer-support-representative-2","title":"Customer Support Representative","company":{"id":685988,"name":"Slice","domain":"slice.careers","url":"https://alion.io/company/slice-5","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":81,"open_postings":25,"ghost_share":0.24,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":68,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Debar, North Macedonia","Ohrid, North Macedonia","Skopje, North Macedonia"],"countries":["MK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-26T16:43:56Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-14T13:38:06Z","board_verified":true,"closed_at":null,"days_open":48,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":48},"description":"Customer Support\nNorth Macedonia \nIlir Sela started Slice with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence. Starting with his family’s pizzerias, we now empower over tens of thousands of restaurants with the technology, services, and collective power that owners need to better serve their digitally minded customers and build lasting businesses. We’re growing and adding more talent to help fulfil this valuable mission. That’s where you come in.\nThe Challenge to Solve\nYou will be working in a highly competitive environment where you will get the opportunity to learn and collaborate from and with industry experts gives you the chance to continuously grow your professional capabilities while you improve yourself and the team.\nThe Role\nThe Customer Support Representative is a proven problem solver and that can handle all day-to-day Customer Support responsibilities. You’ll manage a high volume of inbound and outbound customer and pizzeria calls while focusing on providing our customers and partners with world class support. You’ll respond to and create emails for our customer calls based on provided templates. You’ll also provide accurate Slice information to customers and pizzerias as requested and appropriately reply to all customer questions and complaints in a timely manner\nThis is a full-time position with working hours: three shifts per week (mostly afternoon and night shifts), including weekends and holidays\nThe Team\nYou’ll be working as part of the Customer Support team and make decisions on when orders should be refunded or the customer should be provided with a promo code and work on side projects when requested.\nThe Winning Recipe\n These are the core competencies this role calls for:\nExcellent verbal and written English (minimum B2 level)\nCollaborate effectively with team members to solve problems\nEager to learn and grow in a fast-paced environment by constantly learning new processes \nMaintain high knowledge of the product and all nuances attached\nOutstanding communication skills and team-player attitude\nFriendly, energetic and light hearted mindset \nThe Extras\nWorking at Slice means more than a job - it's a place where your growth actually gets invested in.\nPaid training from day one - we invest in your success from the start with fully paid on-the-job training\nCareer growth that's real - clear paths to grow within your team and across the organization, backed by close coaching from team leads and trainers\nLearning & Development program - because your skills should keep growing long after onboarding\nReferral program - help us grow the team and get rewarded for it\nWellbeing program - a dedicated wellness stipend for your physical and mental health\nCompetitive salary - plus night hour supplements and extra payments\nA team that knows how to have fun - ping pong tournaments, Pizza Fridays, and summer parties are just part of the package\nThe Hiring Process\nYou’ll find a summary of your expected interview process below and we’ll stick to this as closely as possible, but please note this may be subject to change.\n30 minute recruiter meeting\n30 minute hiring manager meeting\nOffer!\nAt Slice we are committed to fostering an inclusive, diverse, and supportive workplace. Our core values - We’re doers, Nail the basics, Better together, We’re Pan Atlantic, Build in Public and It’s a pizza Party - guide everything we do, innovate, learn and grow.\nPrivacy Notice Statement of Acknowledgment\nWhen you apply for a job on this site, the personal data contained in your application will be collected by Slice. Slice is keeping your data safe and secure. Once we have received your personal data, we put in place reasonable and appropriate measures and controls to prevent any accidental or unlawful destruction, loss, alteration, or unauthorised access. If selected, we will process your personal data for hiring /employment processes, as well as our legal obligations. If you are not selected for the job position and you have given consent on the question below (by selecting \"Give consent\") we will store and process your personal data and submitted documents (CV) to consider eligibility for employment up to 365 days (one year). You have the right to withdraw your previously given consent for storing your personal data and CV in the Slice database considering eligibility for employment for a year. You have the right to withdraw your consent at any time.\nFor additional information and / or exercise of your rights to the protection of personal data, you can contact our Data Protection Officer, e-mail: ","description_format":"text","description_chars":4661,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["E-commerce Platforms","Marketplaces"],"lifecycle":[{"event":"open","at":"2026-10-13T09:06:39Z"}],"visa":[],"liveness":{"score":51,"band":"ok","label":"Likely open","p_open":1,"p_active":0.677,"p_room":0.75,"age_days":48,"expected_fill_days":68,"reasons":["conf:1","win:late"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/slice-customer-support-representative-2","json_url":"https://alion.io/job/slice-customer-support-representative-2.json","meta":{"generated_at":"2026-10-14T15:26:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19452,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":685988},"rest":"https://alion.io/mcp/rest/get_company?id=685988"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fslice-customer-support-representative-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fslice-customer-support-representative-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fslice-customer-support-representative-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/slice-customer-support-representative-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fslice-customer-support-representative-2"}]}