Customer Support Representative

Customer Support

North Macedonia 

We believe independent restaurants deserve the same advantages as big chains without giving up their independence.

Ilir Sela started Slice in his family’s pizzerias, where he saw firsthand what it takes to run a local shop. Now we’re taking everything we’ve learned beyond pizza, to taquerias, delis, burger joints, and other neighborhood staples.

We put technology, marketing, buying power, and support to work for more than 15,000 restaurants, so owners spend less time on admin, marketing, and order management and more time growing their business. They remain independent, but never alone.

We’re growing our team to help bring this next chapter to life. That’s where you come in.

The Challenge to Solve

You will be working in a highly competitive environment where you will get the opportunity to learn and collaborate from and with industry experts gives you the chance to continuously grow your professional capabilities while you improve yourself and the team.

The Role

The Customer Support Representative is a proven problem solver and that can handle all day-to-day Customer Support responsibilities. You’ll manage a high volume of inbound and outbound customer and pizzeria calls while focusing on providing our customers and partners with world class support. You’ll respond to and create emails for our customer calls based on provided templates. You’ll also provide accurate Slice information to customers and pizzerias as requested and appropriately reply to all customer questions and complaints in a timely manner

This is a full-time position with working hours: three shifts per week (mostly afternoon and night shifts), including weekends and holidays

The Team

You’ll be working as part of the Customer Support team and make decisions on when orders should be refunded or the customer should be provided with a promo code and work on side projects when requested.

The Winning Recipe

These are the core competencies this role calls for:

• Excellent verbal and written English (minimum B2 level)
• Collaborate effectively with team members to solve problems
• Eager to learn and grow in a fast-paced environment by constantly learning new processes 
• Maintain high knowledge of the product and all nuances attached
• Outstanding communication skills and team-player attitude
• Friendly, energetic and light hearted mindset 

The Extras

Working at Slice means more than a job - it's a place where your growth actually gets invested in.

• Paid training from day one - we invest in your success from the start with fully paid on-the-job training
• Career growth that's real - clear paths to grow within your team and across the organization, backed by close coaching from team leads and trainers
• Learning & Development program - because your skills should keep growing long after onboarding
• Referral program -  help us grow the team and get rewarded for it
• Wellbeing program - a dedicated wellness stipend for your physical and mental health
• Competitive salary - plus night hour supplements and extra payments
• A team that knows how to have fun - ping pong tournaments, Pizza Fridays, and summer parties are just part of the package

The Hiring Process

You’ll find a summary of your expected interview process below and we’ll stick to this as closely as possible, but please note this may be subject to change.

• 30 minute recruiter meeting
• 30 minute hiring manager meeting
• Offer!

At Slice we are committed to fostering an inclusive, diverse, and supportive workplace. Our core values - We’re doers, Nail the basics, Better together, We’re Pan Atlantic, Build in Public and It’s a pizza Party - guide everything we do, innovate, learn and grow.

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