IT Assistant

About the job:

The IT Assistant provides frontline technical support for Microsoft 365 and Windows desktop

environments, ensuring reliable systems, secure access, and a positive user experience.

We're looking for someone who:

• Holds a bachelor’s degree in IT, Computer Science, or a related field (or equivalent

experience/certifications)

• Has 2+ years of experience in an IT support role
• Has hands-on experience supporting Microsoft 365 applications and Windows environments
• Is familiar with Active Directory, Azure AD, and basic PowerShell scripting
• Demonstrates strong troubleshooting and problem-solving skills
• Communicates clearly and delivers excellent customer service
• Is fluent in written and spoken English

What you'll do:

• Provide walk-up and ticket-based IT support to employees, contractors, and consultants
• Deliver Tier 1 and Tier 2 support for Microsoft 365 tools including Outlook, Teams, SharePoint,

and OneDrive

• Troubleshoot email, collaboration, and cloud storage issues
• Support user onboarding, account provisioning, password resets, and MFA setup
• Configure, deploy, and troubleshoot Windows PCs
• Diagnose and resolve hardware and software issues
• Support printers, network devices, and IoT equipment
• Create user guides and deliver training for Microsoft 365 tools
• Maintain documentation for system configurations and troubleshooting processes
• Implement and monitor security controls such as DLP, conditional access, and MFA
• Ensure compliance with organizational policies and regulatory standards

Why you'll love working here:

• Weekly pay
• Paid sick leave
• Health, vision, dental, pet insurance, and more

Apply Now

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