{"id":1396279,"url":"https://alion.io/job/slr-consulting-level-2-desktop-support-analyst","title":"Level 2 Desktop Support Analyst","company":{"id":1799629,"name":"SLR Consulting","domain":"slrconsulting.com","url":"https://alion.io/company/slrconsulting","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":37,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":38,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Johannesburg, South Africa","Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":18500,"max_usd":49000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":721},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Active Directory","optional":false},{"name":"ITSM","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"ServiceNow","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"closed","first_seen_at":"2026-09-28T13:34:47Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-20T00:26:05Z","board_verified":false,"closed_at":"2026-10-20T00:26:05Z","days_open":21,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":20},"description":"About the company\nSLR is in the process of growing our footprint around the globe, and as such we are continuously looking for talented people to join our team and who would add value to Our Business.\nWe are recognised as one of the global leaders in environmental and advisory solutions, helping our clients to achieve their sustainability goals. SLR has over 100 offices in 13 different countries across the world and we actively encourage collaboration and learning between the many disciplines and services we offer globally.\nAt SLR you can expect a flexible and supportive 'One Team’ culture that sits at the heart of our business and ensures that we offer a rewarding place to work. You will have the opportunity to work alongside industry leaders and specialists on interesting projects and being part of a team that makes a difference.\nJob Purpose\nThe Level 2 Desktop Support Analyst provides advanced technical support for end-user computing, acting as the escalation point from Level 1, ensuring stability, security, and performance of desktop environments while contributing to service improvement.\nMinimum Requirements\n5+ years’ experience in desktop support (Level 2 or equivalent)\n\nStrong experience with Microsoft 365 and endpoint support\n\nExperience with Intune, Jamf, Active Directory / Entra ID\n\nFamiliarity with ITSM tools (e.g. ServiceNow, Halo)\n\nSolid understanding of networking fundamentals\n\nStrong communication and problem-solving skills\n\nCore Competencies\nTechnical Excellence\n\nProblem Solving\n\nCommunication\n\nCollaboration\n\nContinuous Improvement\n\nPerformance Measures\nSLA adherence and incident resolution times\n\nFirst-time fix rate\n\nUser satisfaction scores\n\nContribution to documentation and process improvement\n\nResponsibilities\nProvide Level 2 technical support across hardware, software, and enterprise applications\n\nDiagnose and resolve complex incidents escalated from Level 1\n\nPerform root cause analysis and implement permanent fixes\n\nSupport Microsoft 365, Windows/macOS, and endpoint technologies\n\nManage endpoint devices via Intune/Jamf and support MDM environments\n\nDeliver high-quality customer service and communication\n\nMaintain accurate ticket documentation and meet SLA targets\n\nSupport device builds, deployments, and lifecycle management\n\nAssist with network troubleshooting (LAN/Wi-Fi/VPN)\n\nAct as escalation point and mentor Level 1 technicians\n\nCreate and maintain knowledge base articles and SOPs\n\nContribute to IT projects, rollouts, and continuous improvement initiatives\n\n Skills/ Attributes\nGood communication skills - written and verbal.\n\nExcellent time management skills and ability to multi-task and priorities work.\n\nAttention to detail and problem-solving skills.\n\nAbility to take initiative and work independently\n\nDetail-orientated\n\nMust be able to work in a fast-paced environment\n\nMust be able to work with diverse personalities\n\nSLR’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. We actively encourage and welcome people with various disabilities to apply. SLR is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.","description_format":"text","description_chars":3186,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"South Africa","iso":"ZA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Management Consulting"],"lifecycle":[{"event":"open","at":"2026-09-28T13:34:47Z"},{"event":"close","at":"2026-09-30T00:58:37Z"},{"event":"reopen","at":"2026-10-07T08:55:34Z"},{"event":"close","at":"2026-10-20T00:26:05Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/slr-consulting-level-2-desktop-support-analyst","json_url":"https://alion.io/job/slr-consulting-level-2-desktop-support-analyst.json","meta":{"generated_at":"2026-10-22T08:49:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5120,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1799629},"rest":"https://alion.io/mcp/rest/get_company?id=1799629"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fslr-consulting-level-2-desktop-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fslr-consulting-level-2-desktop-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fslr-consulting-level-2-desktop-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/slr-consulting-level-2-desktop-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fslr-consulting-level-2-desktop-support-analyst"}]}