{"id":2267593,"url":"https://alion.io/job/sm-consulta-technical-product-support-specialist","title":"Technical Product Support Specialist","company":{"id":4402827,"name":"SM Consulta","domain":"smcon.com","url":"https://alion.io/company/sm-consulta","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sofia, Bulgaria"],"countries":["BG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":19000,"max_usd":45000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":688},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-28T10:03:34Z","employer_posted_date":null,"last_verified_at":"2026-09-28T10:03:34Z","board_verified":false,"closed_at":null,"days_open":23,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":23},"description":"Who are we?\n\nWe are a company with more than 20 years of history and we are one of the oldest IT companies in Bulgaria. We are proud of this achievement and nowadays we are aware that we need to improve even further in order to move ahead and make sure that the next decade of our existence is the most successful of all.\n\nWe operate in a very dynamic and competitive world of IT B2B. The value that we create for our clients comes in two main forms: (1) we help our clients grow their businesses by developing software applications tailored to meet their needs and (2) we help businesses grow and improve by consulting them and providing guidance and project management for their systems implementations.\n\nOur clients operate in different markets, such as finance/hospitality, retail/distribution, industrial/manufacturing, and government/public sector.\n\nWe have developed a complex ERP system for University management and a specialized ERP solution designed for the energy and utility sector.\n\nAlso, we are partnering with some of the world’s best-known names like Microsoft.\n\nGet to know us even further\n\nPersonality traits that we value the most are: honesty, integrity, adaptiveness, a positive attitude, and a win-win mindset.\n\nSome of the skills that we value the most are proactiveness, assertiveness, active listening skills, planning and organizing skills, negotiating skills, ability to give and receive constructive feedback, nonviolent communication skills, self-motivation, the urge to self-improve, and always striving to be part of the solution and never part of the problem.\n\nWho are we looking for?\n\nWe are looking for enthusiastic and talented people to join our Team in Sofia. You are a great fit for this position if you can check as true for you of the following statements:\n\nExcellent teamwork skills, must be assertive and approachable;\n\nExcellent customer service skills, both verbal and written;\n\nAnalysis, documentation, improvement and design of business processes at the client;\n\nPreparation of user guide documentation;\n\nConsultations and implementation of business software for end customers;\n\nConducting training courses for end users;\n\nData analysis in business software systems;\n\nSupport and integration of implemented software;\n\nOrganizing the company’s resources in order to implement the projects on time and within the agreed budget;\n\nAn analytical and logical thinking capability and the ability to multitask;\n\nA strong attitude for learning new technologies and understanding how to utilize them in a customer facing environment;\n\nStrong interpersonal skills.\n\nAnd the usual details…\n\nHere are some things that we consider important prerequisites, so please, do not miss to note them in your CV:\n\nEducation in the field of economics, mathematics or IT;\n\n3+ years of experience in a corporate to enterprise IT environment;\n\nIT experience in 2 or more technologies;\n\nExperience in the field of implementation, testing and/or support of software systems;\n\nFluent English (both written and spoken) is a must.\n\nPlease send your CV in English and feel free to attach a recent photo.","description_format":"text","description_chars":3117,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-11T06:29:33Z"}],"visa":[],"liveness":{"score":32,"band":"fade","label":"Fading","p_open":0.85,"p_active":0.687,"p_room":0.55,"age_days":22,"expected_fill_days":22,"reasons":["seen:22","win:tail"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/sm-consulta-technical-product-support-specialist","json_url":"https://alion.io/job/sm-consulta-technical-product-support-specialist.json","meta":{"generated_at":"2026-10-22T04:31:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4937,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4402827},"rest":"https://alion.io/mcp/rest/get_company?id=4402827"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsm-consulta-technical-product-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsm-consulta-technical-product-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsm-consulta-technical-product-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sm-consulta-technical-product-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsm-consulta-technical-product-support-specialist"}]}