{"id":3478275,"url":"https://alion.io/job/sma-support-services-voice-ai-solutions-engineer-sma-support-services","title":"Voice AI Solutions Engineer - SMA Support Services","company":{"id":4419864,"name":"SMA Support Services","domain":"smasupport.us","url":"https://alion.io/company/smasupport","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"unspecified","remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":64000,"max_usd":153000,"period":"year","method":"global_role_seniority_cell","sample_n":587},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"A/B Testing","optional":false},{"name":"AI Agents","optional":false},{"name":"Anthropic","optional":false},{"name":"Deepgram","optional":false},{"name":"ElevenLabs","optional":false},{"name":"Function Calling","optional":false},{"name":"JavaScript","optional":false},{"name":"LLM","optional":false},{"name":"n8n","optional":false},{"name":"Node JS","optional":false},{"name":"OpenAI","optional":false},{"name":"Prompt Engineering","optional":false},{"name":"Rest API","optional":false},{"name":"Text-to-Speech","optional":false},{"name":"Twilio","optional":false},{"name":"TypeScript","optional":false},{"name":"Vapi","optional":false},{"name":"Zapier","optional":false}],"status":"live","first_seen_at":"2026-10-29T19:30:23Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-01T19:25:25Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Build your career with SMA Support Services!\nWe are a dynamic Business Process Outsourcing (BPO) company connecting talent with top-tier U.S. clients in construction and roofing.\nWe invest in your success: Every new team member receives comprehensive, paid training to ensure you’re fully equipped and confident before supporting our clients.\nReady to grow your career in a supportive, international environment? Join us-apply today!\nQualifications\nPortfolio required.Share links to live demo agents or call recordingsyou built, plus short write-ups or Loom walkthroughs of telephony setups, A2P approvals, and CRM integrationsyou delivered.\n2+ years of experience building Voice AI agents, conversational AI, or automated phone systems.\nHands-on experience with Vapi, Retell AI, Bland, Synthflow, or similar Voice AI platforms.\nProven experience with A2P 10DLC registration, including getting Brands and Campaigns approved and fixing rejections.\nStrong working knowledge of Twilio, Telnyx, or similar carriers, plus SIP/VoIP, call routing, number provisioning, and porting.\nUnderstanding of STIR/SHAKEN, CNAM, spam-likely remediation, and toll-free verificationis highly preferred.\nWorking knowledge of TCPA, consent, call-recording laws, and DNC compliancefor outbound calling and SMS.\nStrong understanding of prompt engineering and conversational flow design, including function calling, qualification logic, objection handling, and human escalation.\nExperience with REST APIs, webhooks, JSON, and OAuth/API authentication.\nFamiliarity with Zapier, Make, or n8n, and with GoHighLevelor another CRM.\nBasic knowledge of JavaScript/TypeScript, Node.js, or Pythonis highly preferred for custom tools, webhooks, and middleware.\nComfortable on client and sales calls: able to scope requirements, demo agents, and explain technical trade-offs in plain language.\nAbility to analyze transcripts, call metrics, and costs to continuously improve agent performance.\nStrong troubleshooting skills across Voice AI platforms, telephony carriers, APIs, and CRMs.\nStrong documentation, communication, and problem-solving skills.\nAbility to work independently, manage multiple client builds at once, and translate business processes into reliable technical solutions.\n Primary Task\nDesign, build, configure, and maintain Voice AI agents on platforms such as Vapi, Retell AI, Bland, Synthflow, and GoHighLevel (GHL) Voice AIfor inbound and outbound calling.\nJoin sales and client calls to scope Voice AI builds, run live demos, map call flows, and estimate per-minute costs.\nDevelop conversational agents that handle lead qualification, appointment setting, follow-ups, customer support, call routing, warm transfers, and reactivation campaigns, etc.\nWrite and optimize system prompts, conversation flows, tool/function calls, objection-handling logic, fallback responses, and human escalation pathsso calls sound natural and convert.\nSelect and tune the voice stack: LLM (OpenAI, Anthropic, etc.), speech-to-text (Deepgram, etc.), text-to-speech (ElevenLabs, Cartesia, PlayHT, etc.), voices, interruption sensitivity, endpointing, and latency settings.\nConfigure and manage telephony, including Twilio, Telnyx, Vonage, and SIP trunks; phone number provisioning and porting; inbound/outbound routing; call forwarding; voicemail detection; and transfers to live agents.\nOwn A2P 10DLC registration and compliance, including Brand and Campaign registration, use-case selection, sample messages, opt-in/opt-out flows, carrier vetting, and resolving rejected or suspended campaigns.\nManage caller reputation and deliverability: STIR/SHAKEN attestation, CNAM/branded caller ID, spam-likely flag remediation, number rotation, and toll-free verification.\nEnsure calling and texting comply with TCPA, call-recording consent rules, DNC lists, calling-hour restrictions, and state-specific AI disclosure requirements.\nIntegrate Voice AI agents with CRMs (GHL, HubSpot, Salesforce), calendars, and external systems through APIs, webhooks, Zapier, Make, n8n, and custom integrations.\nBuild automations that update CRM records from call outcomes, including disposition, lead status, appointment status, call summary, transcript, tags, and follow-up tasks.\nBuild reporting for key Voice AI metrics such as call volume, answer rate, connect rate, qualification rate, appointment conversion rate, transfer rate, average call duration, latency, and cost per call/minute.\nReview call recordings and transcripts to improve AI responses, latency, accuracy, objection handling, and conversion performance; run A/B tests on prompts and voices.\nTroubleshoot Voice AI, telephony, SIP, A2P, webhook, and CRM sync issues, including dropped calls, one-way audio, high latency, failed transfers, and carrier filtering.\nSupport the Voice AI Onboarding & Integrations Specialist on complex custom API work and advanced agent buildsfor partners.\nDocument agent configurations, prompts, telephony setups, A2P registrations, integrations, and troubleshooting procedures.\nCollaborate with Operations, Sales, Marketing, and client teams to turn business requirements into reliable, scalable Voice AI solutions.\nContinuously evaluate new Voice AI platforms, models, voices, and telephony features, and recommend improvements that increase automation, speed-to-lead, and margin per call.","description_format":"text","description_chars":5333,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Office Management","Virtual Assistant Services"],"lifecycle":[{"event":"open","at":"2026-10-29T19:30:23Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":30,"reasons":["conf:5","win:early","comp:junior"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/sma-support-services-voice-ai-solutions-engineer-sma-support-services","json_url":"https://alion.io/job/sma-support-services-voice-ai-solutions-engineer-sma-support-services.json","meta":{"generated_at":"2026-11-01T21:04:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32209,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4419864},"rest":"https://alion.io/mcp/rest/get_company?id=4419864"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsma-support-services-voice-ai-solutions-engineer-sma-support-services"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsma-support-services-voice-ai-solutions-engineer-sma-support-services"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsma-support-services-voice-ai-solutions-engineer-sma-support-services"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sma-support-services-voice-ai-solutions-engineer-sma-support-services\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsma-support-services-voice-ai-solutions-engineer-sma-support-services"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3478275}},{"tool":"search_jobs","arguments":{"company":"smasupport.us","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3478275},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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Docs: https://alion.io/developers"}}