{"id":1302700,"url":"https://alion.io/job/smadex-client-onboarding-manager-smadex-slu","title":"Client Onboarding Manager - Smadex SLU","company":{"id":53829,"name":"Smadex","domain":"smadex.com","url":"https://alion.io/company/smadex","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Austin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Adjust","optional":false},{"name":"AppsFlyer SDK","optional":false},{"name":"Salesforce","optional":false},{"name":"Slack","optional":false}],"status":"live","first_seen_at":"2026-09-26T12:14:40Z","employer_posted_date":"2026-09-26","last_verified_at":"2026-10-25T15:52:39Z","board_verified":true,"closed_at":null,"days_open":29,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":29},"description":"Client Onboarding Manager, Americas\nAustin, TX | Full Time | Reports to: Senior Client Growth Director, America\n- - -\nSmadex is the most advanced mobile-first programmatic solution for mobile user acquisition, performance CTV, and mobile retargeting. Trusted by leading advertisers across the globe, our AI-powered technology drives performance for top mobile gaming companies and high-growth brands.\nFounded in Barcelona in 2011 and acquired by Entravision (NYSE: EVC) in 2018, Smadex operates with a multicultural, globally distributed team and a culture defined by innovation, accountability, and growth.\nThe Americas is our fastest-growing region, and we are creating this role to solve a specific problem: the time between a client signing and their first campaign going live. This is a new position, based in our Austin hub, sitting within the Americas Client Growth team.\n- - -\nYour Mission\nOwn the client's experience from the moment they sign to the moment their campaign goes live.\nYou are the client's named point of contact for everything technical and operational in that window. You collect what we need, you validate it, you configure it, and you drive it through to launch. The seller stays active on the commercial relationship. You will own getting it live.\n- - -\nYou Will Thrive Here If You\nTake genuine satisfaction in closing a loop, chasing the last missing asset is the job, not an annoyance.\nEnjoy being client-facing and are comfortable telling a client their tracking setup is wrong, then walking them through fixing it.\nAre technically curious: you want to understand how attribution actually works, not just which box to tick.\nAre energised by a fast-paced ad tech environment where the process is still being built and you get to shape it.\n- - -\nMore About What You Will Do\nOwn end-to-end onboarding from signed IO to first campaign live, with a named target for days-to-launch and first-time-right setup.\nRun the client-facing intake directly. Collect and validate tracking links, creative assets, IO details and MMP configuration from the client - including walking clients through their own MMP (AppsFlyer, Adjust, Kochava, Singular) when attribution setup or postbacks come back wrong.\nConfigure the launch in the Smadex Hub: agency and account creation, tracking ID generation, event mapping.\nOwn every ticket and gate in Salesforce - launch, resize, creative and vertical approval - and chase each to closure with the authority to escalate.\nRun kickoff logistics and the launch checklist, internal and client-facing, so nothing is discovered at the last gate.\nImprove the process you inherit. Report a reason code on every stalled launch and bring the bottlenecks back to AM, AdOps and Sales Ops. The onboarding workflow is actively being rebuilt and you will have a direct hand in it.\nDaily tools: Salesforce, Smadex Hub (DSP), MMP platforms, Google Suite, Slack.\n- - -\nSkills and Requirements\n1-3+ years in campaign operations, implementation, onboarding, client services or account coordination - ideally in ad tech, programmatic, or a mobile measurement environment.\nWorking familiarity with mobile measurement partners (AppsFlyer, Adjust, Kochava, Singular), tracking links, postbacks and event mapping - or clear evidence you can learn technical systems fast.\nExceptional organisation: you can hold twenty open items across a dozen accounts and know the status of each without being asked.\nConfident, clear written and verbal communication with external clients - this role is on client calls from week one.\nComfortable chasing and escalating. A large part of this job is politely refusing to let something sit.\nComfort working across global time zones, particularly with Barcelona HQ and our AdOps team.\nBased in Austin, TX, or willing to relocate.\nNice to have: Salesforce experience, exposure to DSP or SSP platforms, experience supporting mobile gaming or app advertisers.\n- - -\nWhere This Role Goes\nThis is a deliberate entry point into Smadex's Americas commercial organisation. The role sits inside the Client Growth team with a defined path into Account Management for someone who performs. You will finish your first year knowing our product, our clients and our operations better than almost anyone in the region.\n- - -\nBenefit Package\nCompetitive base salary + performance-driven incentive plan tied to launch speed and quality.\nFlexible working hours; based out of our Austin hub.\nProfessional development and clear career pathing.\nComprehensive medical, dental, and vision benefits + 401(k).\nSummer Fridays.\nInclusive, collaborative culture built on accountability and innovation.\n- - -\nWorking at Smadex is fast-paced, fun, and challenging, and we thrive on innovation, both with our product and processes. Join our team and help shape the future of mobile marketing. If this role interests you, we would enjoy hearing from you.\nPlease note that we do NOT provide VISA sponsorship. 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