{"id":2199817,"url":"https://alion.io/job/small-door-member-experience-coordinator-boston","title":"Member Experience Coordinator - Boston","company":{"id":174596,"name":"Small Door","domain":"smalldoorvet.com","url":"https://alion.io/company/small-door","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Boston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":18,"max":21,"currency":"USD","period":"hour","gross":null,"usd_annual":42000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Slack","optional":false}],"status":"live","first_seen_at":"2026-10-09T19:45:03Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-15T16:11:20Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Small Door is membership-based veterinary care designed with human standards that is better for pets, pet parents, and veterinarians alike. Through our membership model, we deliver exceptional care, 24/7 telemedicine, transparent pricing, and modern hospitality in thoughtfully designed, stress-free spaces.\nFounded in 2019 with our flagship location in Manhattan’s West Village, Small Door has quickly expanded across the East Coast. In July 2026, Small Door and Bond Vet merged to build a more connected, accessible, and compassionate veterinary care experience across routine, primary, and urgent care. The combined organization will span more than 55 clinics across major Northeast, Mid-Atlantic, and Midwest markets, serving over half a million pets.\nThis role will play an important part in shaping the next chapter of our combined organization and advancing our shared mission to transform veterinary care.\nAt Small Door, our Member Experience team is part of a supportive and collaborative network invested in their growth. Our Member Experience team has the opportunity to work hand-in-hand with our medical team and have direct interactions with our members and their furry friends. We are committed to a healthy work/life balance by leveraging state-of-the-art technology to help cut down on repetitive administrative tasks, and are dedicated to creating and maintaining a positive work culture. Small Door is also the first and only veterinary provider in the country to earn Certified B-Corp status - meaning we abide by strict standards!\nWhat you'll do\nOwn front-of-house communication across phone, Slack, Dialpad, and in-person - simultaneously, all day\n\nManage appointment scheduling, wait times, and real-time flow of a busy practice\n\nSupport members through all types of visits - new memberships, routine care, and emotionally heightened sick or urgent visits - with warmth and steadiness\n\nHandle medical billing communications, send surgery estimates, and follow up on outstanding items\n\nCoordinate closely with nurses, doctors, other veterinary practices, and telehealth staff to keep care moving without gaps\n\nAssist with front-of-house clinical support tasks such as prescription medication hand-off and drop-offs\n\nDrive proactive member outreach, forward pre-booking, and Google review solicitation to support practice growth\n\nSeek out member feedback and route it to the right channels\n\nMaintain a clean, welcoming, on-brand environment that reflects our commitment to exceptional care\n\nWho you are\n2+ years in a hospitality-forward role - veterinary or medical experience is a genuine plus\n\nComfortable switching between tasks quickly without losing quality or composure\n\nStrong communicator - written, verbal, and in the room\n\nEmpathetic by nature, especially with anxious or emotional clients\n\nFamiliar with medical billing concepts or eager to learn them fast\n\nComfortable with Slack, scheduling systems, and tech in general\n\nAvailable for 40 hours/week including one weekend day\n\nAbility or willingness to cover at other NYC locations as needed - not required, but a plus for scheduling flexibility and career growth within the region\n\nAble to lift up to 25 lbs occasionally\n\nComfortable working occasional solo shifts (with the support of clinical staff and your Practice Manager as needed)\n\nWhat you'll get\nCompetitive salary\n\nHealth, dental + vision insurance\n\n401K (plus 4% company match)\n\nUpward mobility and growth opportunities\n\nGenerous paid-time off, parental leave, and company wide holidays\n\nCommuter benefits, Monthly Health & Wellness stipend\n\nDiscounted veterinary care for your loved ones\n\nAn opportunity to make a real impact on the people around you\n\nA collaborative group of people who live our core values and have your back\n\nSmall Door is proudly committed to creating a diverse, inclusive and equitable workplace. We encourage qualified applicants of every background, ability, and life experience to apply to appropriate employment opportunities.","description_format":"text","description_chars":3998,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Growth opportunities","Parental leave","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Veterinary Medicine"],"lifecycle":[{"event":"open","at":"2026-10-09T20:59:29Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 2 · green card filings: 1","filings_12m":2,"filings_prev_12m":0,"green_card_filings_12m":1,"median_offered_wage_usd":167500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":5,"expected_fill_days":59,"reasons":["conf:0","win:early"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":42000,"is_top_pay":false},"html_url":"https://alion.io/job/small-door-member-experience-coordinator-boston","json_url":"https://alion.io/job/small-door-member-experience-coordinator-boston.json","meta":{"generated_at":"2026-10-15T19:27:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29459,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":174596},"rest":"https://alion.io/mcp/rest/get_company?id=174596"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsmall-door-member-experience-coordinator-boston"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsmall-door-member-experience-coordinator-boston"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsmall-door-member-experience-coordinator-boston"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/small-door-member-experience-coordinator-boston\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsmall-door-member-experience-coordinator-boston"}]}