{"id":1981810,"url":"https://alion.io/job/smalls-cat-concierge","title":"Cat Concierge","company":{"id":4140,"name":"Smalls","domain":"smalls.com","url":"https://alion.io/company/smalls","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":31,"max":31,"currency":"USD","period":"hour","gross":null,"usd_annual":62000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-06T21:17:44Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-12T03:33:53Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"The Customer Experience team at Smalls aims to deliver world-class experiences to the humans and kitties who interact with our brand and products. We’re guided by our passion for helping others, showing empathy in times of need, and supporting one another as we work towards our collective team and company goals. As a Cat Concierge, you are responsible for being the voice of our brand as you engage with cat people across a range of channels and platforms. Your deep knowledge about all things Smalls makes you an expert at building relationships and supporting our customers so that being a cat parent can be joyful and easy.\nWhat You'll Do:\nAct as the primary touchpoint for all of our prospective and existing customers as the voice of the brand.\n\nAnswer inquiries, address customer requests, and engage with customers about our products and services accurately and within our promised quality and response times across a range of channels including email, SMS, phone, chat, social platforms, and more.\n\nUtilize training and team guidelines to fully understand the customers’ situation and needs to provide a tailored, highly personalized response and curated experience.\n\nIntroduce customers to new or different products or services, when appropriate, to maximize their Smalls experience.\n\nIdentify and escalate issues reported by customers across tech, operations, and marketing for troubleshooting and fixes.\n\nProvide feedback to internal project teams on customer facing changes and proposals as representatives of our customers based on your daily interactions and experience.\n\nThink from a customer perspective and discover ways to optimize their experience through support and service, processes, and tools.\n\nLearn how to use new processes, technologies, and tools to improve our team’s performance and support larger company and customer experience strategies.\n\nTravel 1 - 2 times a year for full company and team-specific retreats.\n\nWho You Are:\nYou have impeccable verbal and written communication skills\n\nProven track record of high performance in a support / client facing role in a fast growing or startup environment\n\nYou’re empathetic, curious, energetic, self-motivated, and adaptable\n\nYou’re a reliable team player who’s always looking for ways to help out\n\nYou have availability outside of the standard “9 to 5” (40 hours a week, including weekends and holidays)\n\nYou’re excited by the prospect of an ever-evolving, experimental, and fast-paced work culture - you embrace change!\n\nWhat you’ll love about us:\nMission-Driven Company: We love cats and we're here to make nine lives ten.\n\nPeople-Driven Company: We treat our people like people; we're committed to Smalls, and we work hard but also respect everyone’s lives outside of work.\n\nData-Driven Culture: We love using data to guide decision-making where appropriate, but we also know when to move quickly and go with our gut.\n\nCompetitive Salary: Make some $$$.\n\nVery Competitive Benefits: Fully paid Health, Vision, and Dental insurance. 24 PTO Days, plus paid company holidays.\n\nFully Remote Office & Culture: Our team is spread across the US day to day, but we travel for department & company off-sites and retreats.\n\nFree Product: Free cat food every month.","description_format":"text","description_chars":3238,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Dental insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Pet Food, Supplies & Care"],"lifecycle":[{"event":"open","at":"2026-10-06T23:57:52Z"}],"visa":[],"liveness":{"score":81,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.855,"p_room":0.945,"age_days":5,"expected_fill_days":8,"reasons":["conf:3","win:mid"],"computed_at":"2026-10-12T06:55:09Z"},"pay":{"stated_usd_annual":62000,"is_top_pay":false},"html_url":"https://alion.io/job/smalls-cat-concierge","json_url":"https://alion.io/job/smalls-cat-concierge.json","meta":{"generated_at":"2026-10-12T07:56:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12693,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4140},"rest":"https://alion.io/mcp/rest/get_company?id=4140"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsmalls-cat-concierge"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsmalls-cat-concierge"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsmalls-cat-concierge"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/smalls-cat-concierge\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsmalls-cat-concierge"}]}