{"id":2922430,"url":"https://alion.io/job/smals-second-line-support-engineer","title":"Second Line Support Engineer","company":{"id":54375,"name":"Smals","domain":"smals.be","url":"https://alion.io/company/smals","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brussels, Belgium"],"countries":["BE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"IAM","optional":false},{"name":"Informatica","optional":false},{"name":"ITIL","optional":false},{"name":"Microsoft Defender","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-20T12:33:30Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-26T04:47:22Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Second Line Support Engineer\nSolliciteren\nFunctiebeschrijving\nAls Second Line Support Engineer sta je in voor het technisch en veilig beheer van werkplekken en mobiele toestellen. Je ondersteunt gebruikers in tweede lijn en draagt, samen met de Security-, IAM- en IT-teams, bij aan een stabiele en gebruiksvriendelijke Microsoft 365-omgeving.\nJe verantwoordelijkheden:\nJe configureert, implementeert en onderhoudt toestellen via Microsoft Intune (MDM/MAM).\n\nJe beheert configuratie- en complianceprofielen, applicaties, updates en de provisioning via Windows Autopilot.\n\nJe analyseert en verhelpt tweedelijnsincidenten met betrekking tot Windows, Microsoft 365, netwerken, VPN, MFA en toegangsbeheer.\n\nJe volgt alerts op in Microsoft Defender for Endpoint en draagt bij aan remediëringsacties.\n\nJe documenteert oplossingen, voert Root Cause Analyses (RCA) uit en waakt over de naleving van security- en compliancepolicies.\n\nJe werkt samen met de Security-, IAM- en IT-teams om de digitale werkomgeving continu te verbeteren.\n\nProfiel\nJe beschikt over een bachelordiploma Informatica of gelijkwaardig door ervaring.\n\nJe kan minstens 2 jaar ervaring voorleggen in een gelijkaardige IT-support- of beheerfunctie.\n\nJe hebt praktijkervaring met Microsoft Intune en Windows device management.\n\nJe kent Microsoft Defender for Endpoint, Windows 11, Windows Autopilot, Active Directory en Microsoft Entra ID.\n\nJe bent vertrouwd met Microsoft 365, basisnetwerken, ticketingsystemen en de ITIL-basisprincipes.\n\nJe bent analytisch, nauwkeurig en klantgericht en werkt gestructureerd en proactief.\n\nJe beschikt over een zeer goed kennis van het Nederlands en het Frans.\n\nAanbod\nJe krijgt een gevarieerde, uitdagende en maatschappelijk relevante job waarbij je bijdraagt aan IT-oplossingen die een belangrijke rol spelen in de samenleving. Onze slogan 'ICT for society' weerspiegelt dit perfect.\n\nZoek je een goede balans tussen werk en privéleven? Geniet van flexibele werkuren en maak gebruik van ons zeer uitgebreid telewerkbeleid.\n\nWe bieden ruime interne en externe opleidingsmogelijkheden, waardoor je je technische skills en persoonlijke vaardigheden voortdurend kunt aanscherpen.\n\nWe bieden je een competitief salaris, aangevuld met extralegale voordelen zoals hospitalisatieverzekering, aanvullend pensioenplan, maaltijdcheques, ecocheques,…\nIT-functies kunnen rekenen op een mobiliteitsbudget met de keuze voor een bedrijfswagen en/of terugbetaling openbaar vervoer. Onder bepaalde voorwaarden kan je dit budget zelfs gebruiken voor de betaling van je huur of hypothecaire lening.\n\nVia ons 'Benefits at Work'-platform geniet je van mooie kortingen op mode, elektronica, daguitstappen, vakantieverblijven, …\n\nWe voeren een gelijkekansenbeleid en vinden o.a. equal pay belangrijk.\n\nSolliciteren","description_format":"text","description_chars":2788,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-20T12:33:30Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.897,"p_room":1,"age_days":5,"expected_fill_days":22,"reasons":["conf:1","velocity","win:early"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/smals-second-line-support-engineer","json_url":"https://alion.io/job/smals-second-line-support-engineer.json","meta":{"generated_at":"2026-10-26T08:27:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11288,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":54375},"rest":"https://alion.io/mcp/rest/get_company?id=54375"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsmals-second-line-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsmals-second-line-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsmals-second-line-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/smals-second-line-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsmals-second-line-support-engineer"}]}