{"id":3015127,"url":"https://alion.io/job/smarkets-junior-customer-operations-executive","title":"Junior Customer Operations Executive","company":{"id":688000,"name":"Smarkets","domain":"smarkets.com","url":"https://alion.io/company/smarkets","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Malta"],"countries":["MT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":18000,"max_usd":44000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":3140},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-10-21T15:33:11Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-24T09:55:02Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Smarkets: Predicting the Future of Betting\nSmarkets runs one of the world’s most sophisticated prediction markets, handling over £29 billion in volume since 2010 and engaging 200,000+ traders globally. We’re a technology company that happens to revolutionise betting - from sports to political markets, to delivering the sharpest prices and the fairest odds.\nAt the heart of our success are our people. We create a high-performance environment where exceptional talent can thrive, blending deep business experience with a commercial mindset to drive strategic growth.\nIf you’re ready to help shape the future of prediction markets with cutting-edge technology and a customer-first philosophy, Smarkets is where you belong.\nThe Team\nAs a Junior Customer Operations Executive, you will be the first point of contact for Smarkets customers. You will interact and assist customers via live chat and email, as well as ensure that the site is live and accessible.\nRole expectations and responsibilities\nYou will be answering customer queries, processing payments and reviewing customer documentation, as well as collaborating with other teams to make sure that issues impacting customers are identified and resolved in a timely manner.\nAbove all else, providing an exemplary level of customer support and user experience is the main focus of the role.\nResponsibilities:\nProvide outstanding customer support via email, live chat and social media\n\nVerify customer documents (KYC)\n\nTroubleshoot customer queries, providing fast and accurate solutions\n\nResolve technical and transactional issues, including deposits, withdrawals and login problems\n\nCollaborate with the customer operations team and wider company to offer the best possible customer experience\n\nAdhere to internal policies and external regulations\n\nRole Requirements:\nExcellent written and verbal communication skills, with the ability to interact with technical and non-technical stakeholders of various levels. English level C2 is essential\n\nStrong computer literacy skills\n\nOutstanding attention to detail, problem solving and time management skills\n\nAbility to handle high-pressure situations and manage multiple queries simultaneously\n\nEligible to work in Malta and able to work on a flexible schedule, including evenings, weekends and public holidays\nNice to have:\n\n6 months+ experience in igaming or customer operations/support\n\nAdditional languages - especially Swedish\n\nKnowledge of sports betting and betting exchanges\n\nPassion for sports\n\nValues\nPush to Win: We set ambitious goals and relentlessly pursue them, always striving for excellence.\n\nMake Others Better: We lift each other up, share knowledge, and celebrate team success over individual achievement.\n\nGive a Shit: We care deeply about our work, our users, and the impact we make.\n\nBe a Pro: We take ownership, act with integrity, and consistently deliver to a high standard.\n\nBring the Energy: We bring positivity, curiosity, and enthusiasm to everything we do, inspiring those around us.\n\nCulture Fit: These values define how we succeed as a team. If this isn’t you, this may not be the right place. We hire people who thrive in a fast-paced, collaborative, and ambitious environment.\nPerks & Benefits\nWe offer a competitive salary package and benefits, along with a dynamic and collaborative work environment. Your work with us will make an impact and your voice will be heard.\nWe are a diverse team with a strong work ethic and plenty of hunger to win. We have designed our benefits offering around Health, Wealth, Lifestyle and Development.\nThese include:\nStock options which vests over 4 years\n\nPension scheme - An impressive pension scheme via - we will match 6% if you choose the same\n\nPrivate Health insurance\n\nWe want to continue to invest in all our employees and do so by providing a €1000 yearly education budget that can be used on courses, conferences, books or training\n\nFlexible working\n\n20 days a year of globally working - we provide the ability to work from anywhere in the world for up to 20 days a year.\n\nWhat happens next?\nCV application review - We will review it as quickly as possible\n\nTake-Home Task - At-home assignment to show off your skills\n\nLet’s chat - Quick chat with our team about your experience and the role\n\nExperience and Mindset Chat - Cultural Fit\n\nFinal Interview - Hiring Manager Interview + LT chat\n\nDiversity & Inclusion\nWe’re an equal opportunities employer and celebrate diversity in all its forms. If you need any adjustments during the recruitment process, please let us know - we’re happy to accommodate your needs.","description_format":"text","description_chars":4593,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Swedish","level":"All levels","optional":true},{"language":"English","level":"Proficiency (C2)","optional":false}]},"benefits":["Flexible schedule","Health insurance","Stock options"],"hiring_locations":[{"name":"Malta","iso":"MT","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Sports Betting"],"lifecycle":[{"event":"open","at":"2026-10-21T16:24:58Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":28,"reasons":["conf:0","win:early","comp:junior"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/smarkets-junior-customer-operations-executive","json_url":"https://alion.io/job/smarkets-junior-customer-operations-executive.json","meta":{"generated_at":"2026-10-24T10:17:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15033,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":688000},"rest":"https://alion.io/mcp/rest/get_company?id=688000"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsmarkets-junior-customer-operations-executive"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsmarkets-junior-customer-operations-executive"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsmarkets-junior-customer-operations-executive"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/smarkets-junior-customer-operations-executive\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsmarkets-junior-customer-operations-executive"}]}