{"id":2739701,"url":"https://alion.io/job/smarsh-sr-director-global-sales-cs-operations","title":"Sr. Director, Global Sales & CS Operations","company":{"id":1738,"name":"Smarsh","domain":"smarsh.com","url":"https://alion.io/company/smarsh","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"A","score":87,"open_postings":13,"ghost_share":0,"stale_share":0.308,"repost_share":0,"time_to_fill_p50_days":67,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Sales","role_family":"Sales","seniority":"head","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Atlanta, United States","Portland, United States","New York, United States","San Ramon, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":210000,"max":280000,"currency":"USD","period":"year","gross":null,"usd_annual":280000},"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-16T17:06:39Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-11-06T02:19:30Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"Summary\nWe're looking for a Senior Director to own Global Sales & Customer Success Operations end-to-end for a fast-growing software company. This leader runs the engine behind ARR growth - territories, quotas, forecasting, incentives, renewals, and expansion - across direct and channel, new business and post-sale, SMB through Strategic accounts. You'll build the team, own the data narrative, and set the GTM tooling strategy, partnering closely with Sales, CS, Finance, Marketing, and Enterprise Applications (who own the CRM itself).\nReports to: VP, Revenue Operations\nYou are: Scrappy, data-driven, people-first, and allergic to busywork - someone who'd rather fix the process than just report on it.\nHow will you contribute?\nBuild and lead a high-performing team. Hire, coach, and develop a Sales & CS Ops organization; create clear growth paths and a culture of accountability and ownership.\nOwn Sales Ops end-to-end. Territory and quota design, pipeline and forecast management, and incentive/comp plan design and execution that keep the sales engine running - across direct and channel, SMB through Strategic.\nOwn CS Ops end-to-end. Renewal and churn reporting and forecasting, data hygiene, health scoring, and renewal/expansion workflows that scale Customer Success and drive retention and expansion ARR.\nDrive the data-driven narrative. Own reporting and analytics across the full funnel; turn complex data into clear, actionable recommendations for senior leaders.\nBe a trusted business partner. Build deep business acumen across Sales and CS; influence VP-level stakeholders and align priorities across a matrixed org without direct authority.\n Drive impact through AI. Unlock productivity gains for AEs, CSMs, and RevOps through AI-enabled tools and workflows; evolve our GTM engine toward agent-driven processes (e.g., prospecting); and support our GTM evolution to sell AI products, including the shift to consumption-based pricing.\nChallenge the status quo. Identify where automation and AI can improve forecasting, productivity, and the customer lifecycle; pilot and scale new approaches.\nMove fast, build for scale. Balance a bias to action with durable, repeatable processes that hold up as the business grows.\n Own the GTM tooling strategy. Partner with Enterprise Applications on the systems roadmap (Salesforce, sales engagement/intelligence platforms, BI, comp tools); define requirements and priorities - without owning CRM administration.\n Run core operating mechanisms: forecasting, pipeline/QBR cadence, planning, capacity, commissions governance, and Deal Desk.\nWhat will you bring?\n8+ years in Sales Operations or Revenue Operations roles, including experience leading teams and managing managers.\nTrack record owning the full Sales & CS Ops stack - quotas, territories, forecasting, comp/incentive design, renewals/expansion workflows - across SMB through Strategic, direct and channel.\nStrong analytical foundation - comfortable building the model and the narrative, not just reviewing someone else's.\nExperience influencing senior stakeholders and driving alignment in a matrixed organization.\nGenuine curiosity about AI/automation and a history of turning that curiosity into shipped improvements.\nWorking fluency with Salesforce and modern GTM tech - enough to be a sharp business partner to Enterprise Applications, not to administer the systems.\nExperience managing global teams (preferred)\nBackground in management consulting or investment banking, or MBA (preferred)\nExperience with both SaaS and consumption-based pricing models (preferred)\nExperience piloting and rolling out AI driven productivity gains and/or agentic GTM processes (preferred)","description_format":"text","description_chars":3688,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Security Compliance","RegTech, AML & Compliance"],"lifecycle":[{"event":"open","at":"2026-10-16T20:24:38Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 2 · green card filings: 5","filings_12m":2,"filings_prev_12m":13,"green_card_filings_12m":5,"median_offered_wage_usd":137500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":19,"expected_fill_days":67,"reasons":["conf:4","velocity","win:early"],"computed_at":"2026-11-05T05:54:30Z"},"pay":{"stated_usd_annual":280000,"is_top_pay":true},"html_url":"https://alion.io/job/smarsh-sr-director-global-sales-cs-operations","json_url":"https://alion.io/job/smarsh-sr-director-global-sales-cs-operations.json","meta":{"generated_at":"2026-11-06T04:03:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6963,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1738},"rest":"https://alion.io/mcp/rest/get_company?id=1738"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsmarsh-sr-director-global-sales-cs-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsmarsh-sr-director-global-sales-cs-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsmarsh-sr-director-global-sales-cs-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/smarsh-sr-director-global-sales-cs-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsmarsh-sr-director-global-sales-cs-operations"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2739701}},{"tool":"search_jobs","arguments":{"company":"smarsh.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2739701},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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