Technical Program Manager

In this role, you will own and drive strategic technical programs assigned by the Engineering organization. Program assignments will shift over time based on where the business requires delivery leadership - you may lead a single large, multi-quarter initiative or a portfolio of smaller related efforts. In all cases, the programs you own will be funded, executive-sponsored initiatives that advance our technology strategy, architectural direction, and/or company strategic plan. You will be expected to ramp quickly on new domains, establish the operating cadence and reporting for the programs you inherit, and transition mature programs into a sustainable business-as-usual state.

How will you contribute?

How will you contribute?

• Understands the system architecture within program domain. Knows how to make sure dependencies are not broken by development changes and that program systems are not broken by upstream changes.
• Able to consider the larger picture (e.g., efficiency, availability, operability, scalability, business goals, customer experience, etc.) and balance it against the needs of engineering teams who have to build, maintain and extend features for the life of the technology. Incorporates these requirements into project plans.
• See's patterns and discovers solutions; makes connections to improve project/process efficiency. Knows what solutions exist elsewhere and how they can be connected.
• Can convey detailed technical knowledge (verbally, in writing, and via diagram) to engineering team(s) (Q. Why did we build X? What business goal does it solve?).
• Knows how to assess engineering practices for testing, triage and maintenance and work with manager(s) to establish the right methods for effective project delivery.
• Multi-disciplinary organizational skills with strong people and conflict management abilities.
• Analytical, design, problem solving skills towards customer success.
• Communication and collaboration skills.

What will you bring?

• As part of your project and program ownership, you know the larger business picture (i.e., customer experience, organization goals, opportunities, and/or problems) and you deeply understand the technical requirements of the solutions being built (i.e., architecture, dependency impacts, efficiency, performance, availability, operability, etc.).
• You also take the time to understand the needs of engineers (who have to build, maintain, and extend features for the life of the system) to make appropriate trade-offs.
• You remove blockers and impediments that impact the team. Organize the team to provide productive, consistent and steady output.
• You partner effectively with technical managers to secure resources, scope engineering efforts, set project priorities, milestones, and drive delivery.
• You provide status reporting to senior leadership and C-staff on your program.
• You help teams determine where to iterate to make improvements.
• You determine if success metrics are in place, and if not work to define them.
• Bachelors/Masters or equivalent.