{"id":1684943,"url":"https://alion.io/job/smart-axiata-senior-operations-manager","title":"Senior Operations Manager","company":{"id":49715,"name":"Smart Axiata","domain":"smart.com.kh","url":"https://alion.io/company/smart-axiata","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Phnom Penh, Cambodia"],"countries":["KH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":15500,"max_usd":35000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":5330},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-02T10:19:17Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-15T00:02:07Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Job Purpose\nLead and oversee end-to-end operations across sales operations, agency management, event sales, territory execution, and Smart Shop operations to ensure operational excellence, con-sistent execution standards, strong governance, and achievement of business performance tar-gets.\nDirect responsibility for developing operational strategy, improving processes, managing re-sources and budgets, monitoring KPIs, and driving delivery of yearly RGB, market share growth, churn initiatives, Dealer experiences, and retail shop performance from initial planning through implementation and post-performance review.\nJob Responsibilities\nOperations Leadership and Governance:\nInitiate new dealer program to increase sales and revenue as well as maintain the per-formance of the report pre and post program.\nTo ensure timely support direct sales team of their daily trouble shoot regarding system and dealer complain\nWork with direct sales team to collect feedback from dealers and competitors and es-tablish program for dealers to grow Smart distribution.\nTo create an attractive dealer incentive program for all dealers to earn more revenue and generate Smart subscribers.\nTo ensure vender/supplier installed Smart branding according to the requirement and on time to support related peers.\nTo ensure all dealer monthly signage subsidized fee are paid and on time.\nTo ensure the stock on hand accuracy of each team by performing timely stock count.\nTo ensure the accuracy of cash clearance of each team by monitoring sales report and cash in report.\nTo ensure that dealer gifts and dealer benefits are delivered to dealer according to the approved dealer program.\nTo coach the team with high motivation to achieve maximum output.\nDevelop and implement operational policies, standards, procedures, and governance routines to improve efficiency, compliance, cost control, and service quality across all operations functions.\nLead cross-functional alignment with Commercial, Finance, Network, Technology, HR, Marketing, Procurement, and external partners to ensure smooth delivery of strategic and operational initiatives.\nSmart @home Performance Management:\nDevelop and evaluate the performance report and provide necessary guidance and feedback to direct sales team to improve performance.\nEnsure that smart @home sales via direct sales team is executed according to KPIs.\nEnsure diligent management of product inventory, accuracy of cash collection and stock reconcile.\nEnsure that Smart @home features are well executed and proper training to each and everyone in the team.\nIdentify key sales potential areas and generate sales ideas.\nSmart Shop Operation Management:\nOversee daily Smart Shop operations to ensure consistent service standards, customer experience, sales execution, stock availability, cash handling, and compliance with com-pany policies.\nMonitor Smart Shop KPIs, including sales performance, customer service quality, shop productivity, inventory accuracy, cash reconciliation, and operational readiness.\nCoordinate with internal teams and vendors to maintain Smart Shop branding, facilities, POSM, devices, systems, and operational tools required for effective shop performance.\nIdentify operational gaps at Smart Shops and implement improvement plans covering process, staff capability, customer flow, reporting, and issue resolution.\nAgency Management:\nManage KPIs for distributors / partner and direct reports; and track ongoing results to ensure that objectives in terms of subs, revenue, sales growth, availability and visibility are achieved within each agency territory.\nManage the implementation of brand, trade and sales programs based on consumer and trade segment requirements in the agency territory.\nProvide ongoing market intelligence reports to inform management decisions and planning.\nManage TSO education of ePOS DMS and Dealer App whenever new features are implemented, and when new TSO is recruited to ensure the smooth sales operation for frontliners\nManage Agencies/Distributor performance\nBuilding the right agency organization structure and agency territory development\nComplete all other activities assigned by the manager as per management decision.","description_format":"text","description_chars":4198,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Mobile Networks"],"lifecycle":[{"event":"open","at":"2026-10-02T10:19:17Z"}],"visa":[],"liveness":{"score":75,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.832,"p_room":0.9,"age_days":11,"expected_fill_days":23,"reasons":["conf:2","velocity","win:mid"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/smart-axiata-senior-operations-manager","json_url":"https://alion.io/job/smart-axiata-senior-operations-manager.json","meta":{"generated_at":"2026-10-15T02:28:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3620,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":49715},"rest":"https://alion.io/mcp/rest/get_company?id=49715"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsmart-axiata-senior-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsmart-axiata-senior-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsmart-axiata-senior-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/smart-axiata-senior-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsmart-axiata-senior-operations-manager"}]}