{"id":2892159,"url":"https://alion.io/job/smart-care-customer-service-representative","title":"Customer Service Representative","company":{"id":3128354,"name":"Smart Care","domain":"smartcaresolutions.com","url":"https://alion.io/company/smart-care-solutions","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":97,"open_postings":17,"ghost_share":0,"stale_share":0.118,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Anaheim, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":74000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1202},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-10-19T00:00:00Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-21T02:48:33Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Customer Service Agent\nLocation: Anaheim, CA (no relocation available)\nRate: $21-25hr\nKey Responsibilities\nRespond to inbound customer calls and emails regarding service and sales requests.\nGather and accurately enter customer information in real-time into service databases.\nIdentify the nature of service requests, including equipment type, warranty status, and service geography.\nTrack and categorize customer inquiries, complaints, and follow-up actions to ensure resolution.\nCollaborate cross-functionally with departments such as dispatch, billing, parts, credit, and field management.\nMake outbound calls as needed to provide updates or obtain additional customer information.\nSupport accurate service delivery and exceed customer expectations with each interaction.\nPerforms other tasks as directed by the supervisor.\nBasic Qualifications\nHigh school diploma or equivalent.\nMinimum 2 years of customer service experience in a fast-paced environment.\nProficient in computer systems and able to navigate multiple software platforms.\nPreferred Qualifications\nPrior experience in a call center, field service business, or restaurant service environment.\nExcellent verbal communication and interpersonal skills.\nStrong time management, multitasking, and organizational abilities.\nAbility to work independently with minimal supervision.\nProficiency in Microsoft Windows-based applications and willingness to learn proprietary systems.\nWork Environment & Job Characteristics\nOn-site, customer-focused role in a dynamic, service-driven environment.\nFast-paced with a high volume of calls\nMay assist in onboarding new hires and providing peer support.\nExpected to exercise judgment within policy limits and escalate complex issues as needed.\nSafety/Drug Screening\nCapability to pass background checks and initial, and random drug screening\nSoft Skills\nExcellent organizational, communication, and leadership skills, including a demonstrated ability to lead multi-disciplinary teams and motivate others\nAbility to interface with cross-functional teams and all levels of personnel/management\nStrong problem-solving and analytical skills\nAble to work independently, managing multiple responsibilities (i.e., self-starter, self-motivated)\nSolid organization and time management skills\nEffective verbal and written communication skills\nAbility to think and act strategically and proactively\nStrong writing and presentation skills\nResourcefulness, flexibility, and resiliency to operate in a dynamic work environment\nSchedule/Essential Physical Functions Disclaimer as applicable\nThe schedule and essential physical functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.\n About Smart Care\nSmart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.\nSmart Care is an Equal Employment Opportunity/AffirmativeAction Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. 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