{"id":3551348,"url":"https://alion.io/job/smart-care-dispatcher-2","title":"Dispatcher","company":{"id":3128354,"name":"Smart Care","domain":"smartcaresolutions.com","url":"https://alion.io/company/smart-care-solutions","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":96,"open_postings":14,"ghost_share":0,"stale_share":0.143,"repost_share":0,"time_to_fill_p50_days":42,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brooksville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":50000,"max_usd":88000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4938},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-30T22:51:46Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-04T02:35:32Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"The Smart Care Dispatcher routes Service Technicians to service calls servicing the commercial kitchen equipment environment in a manner that maximizes efficiency and productivity while exceeding customer expectations. This position is the primary point of contact for a group of Service Technicians within a geographic market or territory.\nMain Responsibilities:\nEffectively route technicians to service calls, maximizing efficiency and productivity using dispatch management tools in a manner that exceeds customer expectations and/or service level agreements\nServe as the primary point of contact for technicians within a geographic market or territory\nFacilitate technician performance to maximize productivity and profitability through effective call clustering and routing to control cost, enhance efficiency, and meet commitments\nBasic Qualifications:\nHigh school diploma or equivalent\n3+ years’ experience in dispatch, customer service, and/or restaurant management\nIntermediate experience in Microsoft Office / Windows-based environment\nPreferred Qualifications:\nAbility to learn unique and proprietary software\nExcellent verbal and written communication skills\nPrevious SAP experience\n About Smart Care\nSmart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.\nSmart Care is an Equal Employment Opportunity/AffirmativeAction Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. 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