{"id":1998553,"url":"https://alion.io/job/smart-care-solutions-dispatcher-2","title":"Dispatcher","company":{"id":3128354,"name":"Smart Care","domain":"smartcaresolutions.com","url":"https://alion.io/company/smart-care-solutions","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":97,"open_postings":17,"ghost_share":0,"stale_share":0.118,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brooksville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":89000,"period":"year","method":"role_country_seniority_unknown","sample_n":18483},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-02T00:00:00Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-23T08:30:58Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"Turbo Tech, a Smart Care company and a leading provider of espresso and coffee equipment and combi-ovens service and sales, is looking for someone with a heart for people to join our team as a full-time Dispatcher. Monday thru Friday between the hours of 8am and 5pm. This role will be on-site at our office in Brooksville, Florida.\nRESPONSIBILITIES:\nMonitor high volume email inbox for work orders from customers and distribute emails to appropriate email folder based on customer and service type\nAnswer inbound phone calls and assist customers with inquiries\nCreate service tickets for incoming work orders\nDispatch technicians for service calls, installs and preventative maintenance services according to location and priority level\nEnsure proper checklists and paperwork are attached to service tickets for technicians to fill out per customer requirements\nMonitor the dispatch board throughout the day to schedule unassigned calls as technicians close out of calls\nCreate quotes and email to customers for approval for follow-up service calls\nCoordinate with parts department to order necessary parts for jobs and track when they arrive so service may be scheduled\nCommunicate with customers regarding status of work orders via phone, email and through customer portals\nWork closely with billing department to ensure accuracy of service ticket information after final work is completed so that customers are billed correctly\nWork with ops manager, service managers and other dispatchers in scheduling service calls in order to maximize efficiency of technicians’ time, while ensuring customer satisfaction\nMonitor workflow status in dispatch software to ensure follow-up calls are being done in a timely manner according to customer contracts and expectations\nAssist with emergency service requests by being a part of the evening and weekend on-call rotation\nREQUIREMENTS:\nAbility to multitask in a fast-paced, ever changing environment\nStrong verbal & written communication skills\nMust be able to have multiple interruptions per day while maintaining focus and attention to detail\nProven ability to navigate multiple computer systems, applications, and utilize search tools to find information\nProficient in Microsoft (Word, Excel, & Outlook)\nProficient in high-volume alphanumeric data entry and verification into work orders\nAdaptable to change and good with technology\nAbility to retain new information and pick up on new processes and programs quickly\nStrong team player with a positive attitude\nExcellent time management skills\nDemonstrated ability to make sound decisions under pressure\nAbility to take initiative to make things happen\nPrevious customer service experience required\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.\n About Smart Care\nSmart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.\nSmart Care is an Equal Employment Opportunity/AffirmativeAction Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care’s application or hiring process due to a disability, please contact the Human Resources department at .","description_format":"text","description_chars":3780,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Food & Beverages","Manufacturing","Maintenance, Repair & Operations (MRO)"],"lifecycle":[{"event":"open","at":"2026-10-07T10:10:08Z"}],"visa":[],"liveness":{"score":69,"band":"ok","label":"Likely open","p_open":1,"p_active":0.762,"p_room":0.9,"age_days":21,"expected_fill_days":35,"reasons":["conf:32","wave","win:mid","comp:brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/smart-care-solutions-dispatcher-2","json_url":"https://alion.io/job/smart-care-solutions-dispatcher-2.json","meta":{"generated_at":"2026-10-23T11:54:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18129,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3128354},"rest":"https://alion.io/mcp/rest/get_company?id=3128354"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsmart-care-solutions-dispatcher-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsmart-care-solutions-dispatcher-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsmart-care-solutions-dispatcher-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/smart-care-solutions-dispatcher-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsmart-care-solutions-dispatcher-2"}]}