{"id":2267404,"url":"https://alion.io/job/smart-it-junior-it-support","title":"Junior IT Support","company":{"id":303337,"name":"Smart IT","domain":"smartit.bg","url":"https://alion.io/company/smartit","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"internship","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sofia, Bulgaria"],"countries":["BG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11000,"max_usd":32000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":957},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active 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skills and abilities.\n\nYou will be joining a stable environment and comfortable working conditions.\n\nWHAT your essential role in the team will be?\n\nDaily communication with clients regarding technical issues via phone, email and through an IT service management system;\n\nTroubleshooting and solving software, hardware, computer peripherals, networks and Internet related cases;\n\nPreconfigure and installation of computer equipment;\n\nCreation of user accounts for access to various systems;\n\nDocumenting and tracking the status of user inquiries, coordinating responses and taking care of customer satisfaction;\n\nMonitoring for timely and quality information flow between the different departments;\n\nCreation of technical documentation based on requests for technical assistance;\n\nWHAT necessary requirements and personal skills for the position are needed?\n\nExperience in Active Directory Users & Computers administration;\n\nExperience with Microsoft Azure / Entra ID (user, group and access management);\n\nExperience with Microsoft Intune, including device enrolment and management of company-owned PCs, laptops and mobile devices; applying security and configuration policies;\n\nExperience with Microsoft System Center Configuration Manager (SCCM);\n\nExperience with Microsoft 365 / Office 365;\n\nSolid basic knowledge of networking concepts (TCP/IP, LAN/WAN) and hands-on experience in troubleshooting network and device connectivity issues using command-line tools;\n\nUniversity degree or equivalent knowledge in the field of information technology;\n\nExperience with support of Windows operating systems;\n\nExcellent knowledge of computer hardware and methods for identifying and resolving hardware issues;\n\nExcellent organizational and communication skills;\n\nAbility to work effectively in a team and strong analytical thinking;\n\nHigh attention to details;\n\nSelf-initiative and responsibility for the assigned tasks;\n\nAbility to work under pressure and flexibility in handling various cases;\n\nProficiency in Spanish – B2;\n\nBonus points for:\n\nPrevious experience in a similar position (IT Support / Helpdesk);\n\nKnowledge of the most important Internet protocols: FTP, SMTP, DNS, HTTP, HTTPS, SSL, POP3, IMAP;\n\nExperience in working with computer equipment – installation and configuration of personal and portable computers manually and through image;\n\nExperience with installation and management of QES and digital certificates;\n\nKnowledge in the field of Internet telephony (VoIP);\n\nGood knowledge of Mikrotik and Cisco devices;\n\nExperience with ERP applications and intranet;\n\nExperience with ticketing, documentation and collaboration systems, such as Jira, Confluence and Microsoft SharePoint;\n\nEndpoint Management: Hands-on experience with NComputing PMC Endpoint Manager for centralized deployment, configuration, and monitoring of RX-series thin clients and LEAF OS devices;\n\nProficiency in English (B1-B2);\n\nExperience 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