{"id":3962927,"url":"https://alion.io/job/smart-managed-solutions-it-support-engineer-2","title":"IT Support Engineer","company":{"id":692512,"name":"Smart Managed Solutions","domain":"smartmanagedsolutions.com","url":"https://alion.io/company/smartmanagedsolutions","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ISO 27001","optional":false},{"name":"Microsoft Defender","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"SharePoint","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false},{"name":"ITIL","optional":true},{"name":"PowerShell","optional":true}],"status":"live","first_seen_at":"2026-11-02T11:26:16Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-09T12:36:56Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"IT Support Engineer (2nd / 3rd Line) - London\nSmart Managed Solutions\nSmart Managed Solutions is looking for an experienced IT Support Engineer (2nd/3rd Line) to join our IT team. This is an excellent opportunity for a hands-on technical professional who enjoys working across modern Microsoft technologies in a collaborative, fast-paced environment.\nYou will be a key technical resource within a small IT team, taking ownership of complex support issues, contributing to continuous improvement, and ensuring the reliability and security of IT services across the business.\nThe Role\nAs an IT Support Engineer, you will provide 2nd and 3rd line support across infrastructure, cloud and end-user environments, acting as a primary escalation point for technical issues. You will work closely with the IT Technical Lead, support ongoing projects and play an important role in maintaining service continuity and security.\nThis role offers broad exposure to Microsoft cloud technologies, Azure, endpoint management and security.\nKey Responsibilities\nProvide 2nd and 3rd line IT support across cloud, infrastructure and end-user services\n\nAct as a primary escalation point for complex technical issues\n\nSupport user onboarding and offboarding, including laptop builds, device configuration (Windows and Mac) and mobile devices\n\nTroubleshoot and support:\n\nMicrosoft 365 (Exchange, Teams, SharePoint)\n\nEntra ID (Azure AD), Conditional Access and identity management\n\nIntune and endpoint management\n\nWindows desktop and server environments\n\nSupport and maintain Azure and cloud-based services\n\nAssist with security configuration and monitoring, including Microsoft Defender, identity protection, endpoint security and patching\n\nPerform root cause analysis and implement long-term technical fixes\n\nSupport compliance with security and governance frameworks such as ISO 27001 and Cyber Essentials\n\nContribute to IT projects, system upgrades and deployments\n\nCreate and maintain technical documentation and knowledge base articles\n\nWork closely with the IT Technical Lead and provide cover when required\n\nLiaise with third-party vendors and service providers\n\nSkills & Experience\nEssential\nProven experience in an IT support role covering 2nd and 3rd line responsibilities\n\nStrong experience with:\n\nMicrosoft 365\n\nEntra ID / Active Directory\n\nIntune / endpoint management\n\nAzure (administration, networking and identity)\n\nSolid understanding of networking fundamentals (DNS, DHCP, VPNs, firewalls)\n\nExperience supporting Windows server and desktop environments\n\nKnowledge of Microsoft security tools and best practices\n\nStrong troubleshooting skills across multiple systems\n\nExperience working within a small to mid-sized IT team\n\nDesirable\nPowerShell scripting or automation experience\n\nBackup and disaster recovery exposure (e.g. Veeam)\n\nExperience with Dynamics 365 or other business systems\n\nFamiliarity with ITIL-aligned processes\n\nAbout You\nProactive and hands-on, with strong ownership of technical issues\n\nAble to work independently and manage priorities effectively\n\nFlexible and adaptable within a small-team environment\n\nStrong communication skills, able to support both technical and non-technical users\n\nCollaborative and team-focused, with a willingness to share knowledge\n\nWhy Join Smart Managed Solutions?\nYou’ll be joining a supportive and technically engaged team where your expertise will be valued and your ideas encouraged. This role offers the opportunity to work with modern technologies, contribute to meaningful projects and develop your skills within a growing organisation.","description_format":"text","description_chars":3587,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy Management","Facilities Management"],"lifecycle":[{"event":"open","at":"2026-11-09T12:36:56Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-11-09T07:32:21+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":7,"expected_fill_days":44,"reasons":["conf:0","win:early"],"computed_at":"2026-11-09T13:34:14Z"},"pay":null,"html_url":"https://alion.io/job/smart-managed-solutions-it-support-engineer-2","json_url":"https://alion.io/job/smart-managed-solutions-it-support-engineer-2.json","meta":{"generated_at":"2026-11-09T13:34:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17900,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":692512},"rest":"https://alion.io/mcp/rest/get_company?id=692512"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsmart-managed-solutions-it-support-engineer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsmart-managed-solutions-it-support-engineer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsmart-managed-solutions-it-support-engineer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/smart-managed-solutions-it-support-engineer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsmart-managed-solutions-it-support-engineer-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3962927}},{"tool":"search_jobs","arguments":{"company":"smartmanagedsolutions.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3962927},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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