{"id":3745971,"url":"https://alion.io/job/smart-partners-consulting-area-operations-manager","title":"Area Operations Manager","company":{"id":3905096,"name":"Smart Partners Consulting","domain":"smartpartnersng.com","url":"https://alion.io/company/smart-partners-consulting-limited-spcl","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lagos, Nigeria"],"countries":["NG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-04T07:10:19Z","employer_posted_date":null,"last_verified_at":"2026-11-04T07:10:19Z","board_verified":false,"closed_at":null,"days_open":6,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":6},"description":"Smart Partners Consulting Limited (SPCL) is an indigenous consulting firm poised on the business model of collaboration to provide professional services of Human Resources and Business Strategy to different companies in various sectors of Nigeria’s economy. It was incorporated in July 2013. Our idea of collaboration and partnership involves the synergy of tested experts in the market place to research, identify and proffer solutions to the ever dynamic needs of our Clients.\n\nWe are recruiting to fill the position below:\n\nJob Title: Area Operations Manager \n\nLocation: Lagos- Multiple Branches / Locations\n\nEmployment Type: Full-time\n\nDepartment: Operations\n\nJob Summary\n\nThe Area Operations Manager is responsible for overseeing the daily operations and overall performance of multiple outlets within the business. The role ensures that all branches operate efficiently, meet established performance targets, maintain product and service quality, and comply with company policies and operational standards.\nThe successful candidate will provide leadership to branch managers, monitor business performance, control operational costs, and implement strategies that improve productivity, profitability, and customer satisfaction.\n\nKey Responsibilities\n\nMulti-Branch Operations Management:\n\nEnsure consistency in product quality, service delivery, hygiene, and general operational standards.\nConduct regular branch visits, operational inspections, and performance reviews.\nOversee the daily operations of all assigned outlets and ensure compliance with company policies and Standard Operating Procedures (SOPs).\nEnsure smooth coordination between outlets, production, warehouse, and logistics teams.\nIdentify operational challenges across branches and implement timely solutions.\n\nStaff and Team Management:\n\nEnsure adequate staffing across outlets and identify training needs.\nMonitor staff attendance, punctuality, productivity, and general conduct.\nAddress performance issues, workplace conflicts, and disciplinary concerns.\nEstablish clear performance expectations and hold branch managers accountable for results.\nSupervise and provide leadership to branch managers and other operational personnel.\n\nFinancial and Cost Management:\n\nImplement measures to control food costs, wastage, stock losses, and other operating expenses.\nMonitor branch revenue, expenses, and overall operational performance.\nRecommend strategies to improve outlet profitability.\nMonitor branch budgets and ensure responsible resource utilisation.\nIdentify revenue leakages, financial irregularities, and unnecessary expenses.\n\nInventory and Supply Chain Management:\n\nMonitor stock availability and ensure timely replenishment across outlets.\nMonitor product wastage, expiry, damages, and inventory discrepancies.\nEnsure proper stock handling, storage, documentation, and accountability.\nEnsure efficient movement of finished products and supplies between locations.\nWork closely with procurement, production, warehouse, and logistics teams to prevent stock shortages.\n\nCustomer Experience and Quality Assurance:\n\nEnsure compliance with food safety, hygiene, and sanitation requirements.\nMonitor customer feedback and ensure complaints are promptly addressed.\nImplement corrective measures where service or product quality falls below expectations.\nConduct routine quality checks to maintain product consistency.\nEnsure consistent customer service standards across all outlets.\n\nReporting and Performance Monitoring:\n\nMonitor key operational indicators, including sales, costs, stock losses, customer complaints, and staff productivity.\nReview daily, weekly, and monthly branch performance reports.\nPrepare periodic operational reports for management.\nRecommend operational policies and process improvements to management.\nIdentify underperforming outlets and develop improvement plans.\n\nKey Performance Indicators (KPIs)\n\nPerformance will be measured using the following indicators:\n\nCompliance with operational procedures and food safety standards.\nBranch profitability and operational cost efficiency.\nReduction in stock losses, product wastage, and inventory discrepancies.\nCustomer satisfaction and reduction in customer complaints.\nConsistency of product quality and service delivery across outlets.\nTimely submission and accuracy of operational reports.\nRevenue and sales growth across assigned outlets.\nAchievement of branch performance targets.\nStaff attendance, productivity, retention, and performance.\n\nExpected Outcomes\n\nThe Area Operations Manager is expected to ensure that:\n\nAll outlets operate efficiently and consistently.\nBranch managers are accountable for their teams and business performance.\nStock shortages, wastage, and operational losses are minimised.\nOperational costs are controlled and profitability is improved.\nCustomers receive consistent product quality and service.\nManagement has accurate and timely information for decision-making.\n\nQualifications and Experience\n\nStrong understanding of food safety, quality control, and customer service standards.\nProficiency in Microsoft Office and operational reporting tools.\nProven experience supervising multiple outlets or business locations.\n5–7years' relevant operations management experience, preferably within QSR, hospitality, FMCG, or food production.\nBachelor's Degree or HND in Business Administration, Hospitality Management, Operations Management, or a related field.\nDemonstrated experience managing teams, budgets, inventory, and operational performance.\n\nRequired Skills and Competencies:\n\nStrong leadership and people management skills.\nHigh level of accountability, integrity, and attention to detail.\nAbility to manage multiple locations and competing priorities.\nStrong analytical and problem-solving skills.\nAbility to work under pressure and deliver results.\nFinancial awareness and cost-control capabilities.\nExcellent organisational and coordination abilities.\nEffective communication and decision-making.\n\nHow to Apply\n\nInterested and qualified candidates should send their CV to:  using the job title as the subject of the email.\n\nApplication Deadline:\n25th November, 2026.","description_format":"text","description_chars":6180,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Human Resources","Management Consulting"],"lifecycle":[{"event":"open","at":"2026-11-04T13:17:30Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring 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