{"id":2702638,"url":"https://alion.io/job/smart-services-service-engineer-ai-automation-cloud-security-smart-services","title":"Service Engineer – AI Automation, Cloud & Security - SMART Services","company":{"id":4419771,"name":"Smart Services","domain":"smartservices.com","url":"https://alion.io/company/smart-services-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Utica, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":68000,"max_usd":159000,"period":"year","method":"role_country_seniority_unknown","sample_n":14270},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"Copilot","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"n8n","optional":false},{"name":"Windows Server","optional":false},{"name":"Zapier","optional":false},{"name":"Agentic Workflows","optional":true},{"name":"Docker","optional":true},{"name":"Kubernetes","optional":true},{"name":"Least Privilege","optional":true},{"name":"Linux","optional":true},{"name":"PowerShell","optional":true},{"name":"Python","optional":true},{"name":"RAG","optional":true},{"name":"Ubuntu","optional":true},{"name":"VMWare","optional":true},{"name":"Wi-Fi","optional":true}],"status":"live","first_seen_at":"2026-10-16T11:38:04Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-24T12:32:48Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"IT Support & Automation Engineer (Managed Services)\nUtica, MI (office-first with flexibility / hybrid options) | Microsoft 365\nAzure\nNetworking\nSecurity\nAutomation\nMSP Tooling\nSpeak Geek. Be Human. Make IT better for People.\nAt SMART I.T. Services, we help real businesses run smoothly with proactive managed IT-cloud, cybersecurity, networking, and support that people actually enjoy working with. A big part of how we do that is automation: smarter workflows, fewer repetitive tasks, better service, and modern tools that help teams move fast without cutting corners.\nIf you love technology, like talking to people, and get real satisfaction from turning messy problems into clean systems, you’ll fit in here.\nWhat you’ll do\nSupport end users and business owners with clear communication and calm troubleshooting.\n\nOwn tickets end-to-end: diagnose, resolve, document, and follow through.\n\nWork proactively (not just break/fix): monitoring, patching, security improvements, and prevention.\n\nBuild and improve workflows using modern tooling-process automation, integrations, and orchestrated runbooks (think n8n / Zapier-style approaches, plus service workflow improvements).\n\nHelp clients adopt modern productivity tooling (including Microsoft Copilot and AI-assisted use cases) in practical, secure ways.\n\nTechnologies you’ll touch (varies by client)\nMicrosoft 365 / Azure, Windows Server, Active Directory / Entra ID (identity)\n\nNetworking: firewalls, switching, wireless, VPNs (Cisco / Cisco Meraki exposure is a plus)\n\nVoIP phone systems\n\nCybersecurity best practices and tools (MFA, endpoint hardening, least privilege, backup awareness)\n\nMSP operations: ticketing + RMM (ConnectWise / Kaseya-style)\n\nVirtual desktop environments (VDI / VMware-style platforms)\n\nCloud + “data-center style” environments (hybrid happens)\n\nYou might be our person if…\nYou’re the one friends/family/neighbors call when “the Wi-Fi is weird” or a laptop is doing something unholy.\n\nYou tinker because you want to-home setup, cloud sandbox, scripts, automations, integrations, security settings… anything that helps you learn.\n\nYou enjoy making systems simpler: fewer clicks, fewer steps, fewer repeat issues.\n\nYou can “speak geek,” but you genuinely like people-and you explain things without making anyone feel dumb.\n\nNice-to-have (not required)\nWe’ll love it if you have any of these-but they’re not required:\nOpenClaw (AI framework) experience for building/operating agentic workflows\n\nDocker familiarity\n\nKubernetes fundamentals (or curiosity to learn)\n\nLinux, especially Ubuntu (basic admin + troubleshooting)\n\nLocal/private LLMs (local model setups), RAG, self-hosted agent tools, or building a small “AI server”/lab\n\nExperience supporting insurance agencies / regulated SMBs\n\nScripting/automation mindset (PowerShell, Python, low-code, APIs)\n\nCloud/security exposure (certs welcome, not required)\n\nExperience level\nWe’re open to multiple experience levels. If you bring strong fundamentals, curiosity, and a service mindset, we’ll match responsibilities to your skills and help you level up quickly.\nHybrid/Flex Role - Local Residency Required\nThis position offers some flexible and hybrid scheduling; however, candidates must reside within 150 miles of Detroit, MI to support on-site client needs, occasional in-person meetings, and time-sensitive dispatches.\nBenefits\n401(k) retirement program\n\nHealth insurance\n\nPaid time off\n\nYour birthday off\n\nReady to apply?\nIf you want a role where you combine people-first support with cloud, security, networking, and automation-apply today.","description_format":"text","description_chars":3575,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Security"],"lifecycle":[{"event":"open","at":"2026-10-16T11:38:04Z"}],"visa":[],"liveness":{"score":84,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.844,"p_room":1,"age_days":7,"expected_fill_days":23,"reasons":["conf:3","win:early"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/smart-services-service-engineer-ai-automation-cloud-security-smart-services","json_url":"https://alion.io/job/smart-services-service-engineer-ai-automation-cloud-security-smart-services.json","meta":{"generated_at":"2026-10-24T16:24:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23724,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4419771},"rest":"https://alion.io/mcp/rest/get_company?id=4419771"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsmart-services-service-engineer-ai-automation-cloud-security-smart-services"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsmart-services-service-engineer-ai-automation-cloud-security-smart-services"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsmart-services-service-engineer-ai-automation-cloud-security-smart-services"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/smart-services-service-engineer-ai-automation-cloud-security-smart-services\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsmart-services-service-engineer-ai-automation-cloud-security-smart-services"}]}