{"id":2491263,"url":"https://alion.io/job/smart-services-technician-engineer-cloud-desktops-m365-smart-services","title":"Technician Engineer (Cloud Desktops & M365) - SMART Services","company":{"id":4419771,"name":"Smart Services","domain":"smartservices.com","url":"https://alion.io/company/smart-services-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Utica, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":88000,"period":"year","method":"role_country_seniority_unknown","sample_n":18483},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"Copilot","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Least Privilege","optional":false},{"name":"n8n","optional":false},{"name":"VLAN","optional":false},{"name":"VMWare","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false},{"name":"Zapier","optional":false},{"name":"Agentic Workflows","optional":true},{"name":"AI Agents","optional":true},{"name":"Docker","optional":true},{"name":"Kubernetes","optional":true},{"name":"Linux","optional":true},{"name":"Ubuntu","optional":true}],"status":"live","first_seen_at":"2026-10-14T02:37:45Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-21T13:14:50Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Modern Workplace Engineer (Microsoft 365 + Azure + Windows + VDI + Security + Automation)\nUtica, MI (office-first with flexibility / hybrid options) | Microsoft 365\nAzure\nWindows\nVMware/VDI\nSecurity\nAutomation\nHelp businesses run better-starting with the user experience\nAt SMART I.T. Services, we support organizations with cloud-first IT, cybersecurity, and proactive managed services. We’re hiring a Modern Workplace Engineer who’s strong in Microsoft desktops + cloud productivity and comfortable working in environments that may include virtual desktops (VDI) -someone who can improve, standardize, and elevate the end-user computing experience across diverse client environments.\nThis is a great fit if you like being hands-on, enjoy talking to people, and love taking a messy “it works… kinda” environment and turning it into something clean, secure, and scalable.\nWhat you’ll do\nSupport and improve Windows desktop environments (performance, stability, user experience, standards).\n\nDeploy, configure, and optimize Microsoft 365 (identity, apps, collaboration, security baselines).\n\nWork across cloud/hybrid environments -Azure and Microsoft services, plus on-prem where needed.\n\nSupport and enhance virtual desktop platforms and related tooling (VDI-VMware-style environments).\n\nHandle escalations with excellent communication: diagnose, explain, resolve, and document clearly.\n\nStrengthen environments with practical security: MFA, endpoint hardening, patching, backup awareness, least privilege.\n\nBuild repeatable processes and automations (workflow mindset, runbooks, integrations-tools like n8n/Zapier-style orchestration where it fits).\n\nHelp teams adopt modern productivity tooling safely and usefully (including Copilot and AI-assisted workflows where appropriate).\n\nTechnologies you’ll touch (depending on client)\nWindows 10/11, desktop troubleshooting, imaging/provisioning, endpoint management concepts\n\nMicrosoft 365 / Azure, Windows Server, Active Directory/Identity\n\nVirtual desktop environments (VDI / VMware-type platforms)\n\nNetworking basics (VPN, DNS, DHCP, Wi-Fi) + firewall/VLAN concepts (Cisco/Meraki exposure is a plus)\n\nMSP tooling (ticketing/RMM such as ConnectWise/Kaseya-style operations)\n\nNice-to-have (not required, big plus)\nIf you bring any of these, we’ll be excited-but they’re not required:\nOpenClaw (AI agent framework) experience-building or operating agentic workflows safely and reliably\n\nDocker (containers) familiarity\n\nKubernetes fundamentals (what it does: orchestrates containerized apps-deployments, scaling, updates, and keeping services running)\n\nLinux, especially Ubuntu (basic admin, troubleshooting, services, scripting)\n\nExperience experimenting with local/private LLMs and lightweight self-hosting (privacy-aware AI, local inference, internal tooling)\n\nYou might be our person if…\nYou’ve supported a lot of users-and you can balance empathy with efficiency.\n\nYou’re comfortable in both cloud and desktop worlds (and you don’t get intimidated by hybrid complexity).\n\nYou know what “good” looks like for modern endpoints and can improve environments without overcomplicating them.\n\nYou’re the tinkerer type: home lab, cloud sandbox, testing policies, trying automations, helping friends/family with tech.\n\nExperience level\nWe’re open to multiple levels, but this role is best for someone with strong hands-on Microsoft desktop + cloud experience and comfort working in end-user, enterprise-ish environments.\nBenefits\n401(k) retirement program\n\nHealth insurance\n\nPaid time off\n\nYour birthday off\n\nReady to apply?\nIf you want to work on modern workplace environments-cloud productivity, desktops, practical security, and automation (with optional exposure to OpenClaw/containers/Linux/LLMs)-apply today.\nHybrid/Flex Role - Local Residency Required\nThis position offers some flexible and hybrid scheduling; however, candidates must reside within 150 miles of Detroit, MI to support on-site client needs, occasional in-person meetings, and time-sensitive dispatches.\n3 quick questions (so I can sharpen this even more)\nDo you want to name specific VDI platforms (e.g., VMware Horizon, Azure Virtual Desktop, Windows 365) or keep it generic as “VDI”?\n\nShould I add a short “success in 90 days” section (what winning looks like early on), or keep it lean?\n\nAny certifications you want to optionally list as nice-to-have (e.g., MD-102, MS-102, AZ-104, Security+), or avoid certs entirely?","description_format":"text","description_chars":4437,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-14T02:37:45Z"}],"visa":[],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.847,"p_room":1,"age_days":7,"expected_fill_days":23,"reasons":["conf:12","win:early"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/smart-services-technician-engineer-cloud-desktops-m365-smart-services","json_url":"https://alion.io/job/smart-services-technician-engineer-cloud-desktops-m365-smart-services.json","meta":{"generated_at":"2026-10-21T15:34:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22172,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4419771},"rest":"https://alion.io/mcp/rest/get_company?id=4419771"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsmart-services-technician-engineer-cloud-desktops-m365-smart-services"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsmart-services-technician-engineer-cloud-desktops-m365-smart-services"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsmart-services-technician-engineer-cloud-desktops-m365-smart-services"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/smart-services-technician-engineer-cloud-desktops-m365-smart-services\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsmart-services-technician-engineer-cloud-desktops-m365-smart-services"}]}