{"id":1923918,"url":"https://alion.io/job/smartbear-workplace-services-manager","title":"Workplace Services Manager","company":{"id":2535,"name":"SmartBear","domain":"smartbear.com","url":"https://alion.io/company/smartbear","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Somerville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":60000,"max":79000,"currency":"USD","period":"year","gross":null,"usd_annual":79000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GitHub","optional":false},{"name":"Swagger","optional":false}],"status":"live","first_seen_at":"2026-10-05T18:40:25Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-07T02:15:34Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"SmartBear delivers application integrity for modern tech stacks, ensuring continuous, measurable assurance that software just works as intended with governance to operate at AI speed and scale. SmartBear offers deep test automation, API lifecycle management, and observability capabilities. With integrations across the SDLC, it sets a new quality standard for application delivery teams.\nSmartBear is trusted by developers, testers, and software engineers across 32,000 organizations, including 75% of the largest financial institutions and industry leaders such as Adobe, JetBlue, and Microsoft. SmartBear’s open source tools are downloaded more than 100 million times a month and have earned over 30,000 GitHub stars from the developer community. With its best-loved brands, including Swagger, TestComplete, Reflect, QMetry, Zephyr, and more, SmartBear meets customers where they are to make our technology-driven world a better place. Learn more at www.smartbear.com, or follow us on LinkedIn, X, and Reddit. \nAt SmartBear, you will be part of a dynamic team solving one of the most critical challenges facing modern businesses: ensuring the integrity of software in an AI-driven world. Whether you are working directly with customers, driving go to market strategies, supporting operations, building products, or enabling teams, your contributions help shape the future of software quality for organizations worldwide. Join us in our mission.\nWorkplace Services Manager \nManage the day-to-day workplace experience and facilities operations for SmartBear’s Somerville office, ensuring a safe, efficient, well-maintained, and welcoming environment. \nManage workplace services, vendors, contractors, office resources, facilities requests, and site operations while driving high and consistent service standards. \nPartner with the Director, Facilities and Real Estate and key stakeholders to improve workplace operations and deliver an excellent employee and visitor experience. \nAbout the Role \nManage the day-to-day operation of the Somerville office, ensuring workplace and facilities services run effectively and acting as the primary point of contact for site-related needs and issues. \nManage relationships with building management, contractors, suppliers, and service providers, including maintenance coordination, service delivery, issue resolution, and monitoring vendor performance. \nOversee workplace operations including office supplies and equipment, inventory, meeting spaces, workspace allocation, workplace records, service logs, and overall site readiness. \nSupport workplace health and safety initiatives and compliance requirements, proactively identifying potential risks, coordinating appropriate action, and maintaining relevant workplace documentation. \nLead onsite workplace projects and activities, including office moves and space changes, employee events, catering, visitor experience, and workplace engagement initiatives. \nPartner with the Director, Facilities and Real Estate and cross-functional teams to identify opportunities to improve service, processes, workplace standards, cost effectiveness, and the overall employee experience. \nManage the day-to-day food and beverage experience for the Somerville office, including catering coordination, ordering, kitchen supplies, and regular snack and beverage replenishment, ensuring appropriate stock levels and a consistently positive employee experience. \nWe are looking for you if you have \n3-5 years of relevant experience in workplace services, facilities management, office operations, or a similar environment, with demonstrated ownership of day-to-day workplace operations. \nExperience managing external suppliers, contractors, and service providers, with the ability to set expectations, monitor service quality, and resolve operational issues. \nStrong organizational and project-management skills with the ability to independently prioritize planned work, competing requests, and unexpected workplace needs. \nStrong communication and stakeholder-management skills, with a proactive and customer-focused approach to supporting employees, visitors, leaders, and external partners. \nStrong attention to detail, sound judgment, and problem-solving skills, along with an understanding of workplace health and safety practices and operational compliance. \nThe ability to work independently in a hands-on, office-based role, take ownership of outcomes, and influence across teams without direct people-management responsibility. \nWhy you should join the SmartBear crew \nYou can grow your career at every level. \nWe invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun. \nWe love celebrating our SmartBears; we even encourage our crew to take their birthdays off. \nWe are guided by a People and Culture organization - an important distinction for us. We think about our team holistically - the whole person. \nWe celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes. \nDid you know? \nOur main goal at SmartBear is to make our technology-driven world a better place. \nSmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve. \nSmartBear is headquartered in Somerville, MA with offices across the world including Galway Ireland, Wroclaw, Poland and Bangalore, India. \nWe’ve won major industry (product and company) awards including SD Times, DeveloperWeek's Devies Award, the AI Breakthrough Award, and BuiltIn Best Places to Work. \nSmartBearis committed to creating an inclusive workplace for employees where all individuals are treated with respect and dignity. We are an equal opportunity employer and make employment decisions based on merit, qualifications, and business needs. We do not discriminate on the basis ofrace, color, religion, sex, national origin, age, gender, disability, veteran status, sexual orientation, or any other protected status under applicable laws. We are dedicated to fostering a workplace that reflects a diversity of thought and experience as well as our values of being smart, open, driven, accountable, and curious. \n\nAt SmartBear, we believe transparency in pay is part of how we build trust-with our employees, candidates, and community. Our compensation philosophy is grounded in market competitiveness, internal equity, and rewarding impact. \nWe encourage candidates to view compensation as part of their total rewards experience at SmartBear. This includes performance-based bonuses for eligible roles, a generous benefits package that supports employees’ health and well-being, and promotes work-life balance through flexible time off and hybrid work options. You can build your career at SmartBear through professional development opportunities, and an inclusive, collaborative culture where everyone can thrive. \nYour SmartBear total rewards compensation package includes base salary and may also include a performance bonus plan. The base salaryrange for this role is listed below. Actual compensation is determinedbased on several factors, including relevant experience, skills, internal equity, and geographic location.\nEstimated Base Salary Range\n$60,000—$79,000 USD","description_format":"text","description_chars":7280,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible time off","Hybrid work","Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Team Communication & Collaboration","Developer Tools","Observability & APM"],"lifecycle":[{"event":"open","at":"2026-10-05T19:06:43Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":43,"reasons":["conf:0","win:early"],"computed_at":"2026-10-06T05:45:30Z"},"pay":{"stated_usd_annual":79000,"is_top_pay":false},"html_url":"https://alion.io/job/smartbear-workplace-services-manager","json_url":"https://alion.io/job/smartbear-workplace-services-manager.json","meta":{"generated_at":"2026-10-07T03:18:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4963,"day_limit":5000,"remaining_today":37,"minute_limit":60,"resets_at":"2026-10-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2535},"rest":"https://alion.io/mcp/rest/get_company?id=2535"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsmartbear-workplace-services-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsmartbear-workplace-services-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsmartbear-workplace-services-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/smartbear-workplace-services-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsmartbear-workplace-services-manager"}]}