{"id":2047335,"url":"https://alion.io/job/smartbridge-it-infrastructure-manager-smartbridge","title":"IT Infrastructure Manager - Smartbridge","company":{"id":2433406,"name":"Smartbridge","domain":"smartbridge.com","url":"https://alion.io/company/smartbridge","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tyler, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":107000,"max_usd":219000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":501},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Azure Cosmos DB","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"GCP","optional":false},{"name":"Hyper-V","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"MS SQL","optional":false},{"name":"PKI","optional":false},{"name":"PostgreSQL","optional":false},{"name":"Service Desk","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"VLAN","optional":false},{"name":"VMWare","optional":false},{"name":"Windows Server","optional":false},{"name":"Xen","optional":false},{"name":"Bash","optional":true},{"name":"ITIL","optional":true},{"name":"Kubernetes","optional":true},{"name":"Linux","optional":true},{"name":"Microsoft Fabric","optional":true},{"name":"Power Apps","optional":true},{"name":"Power Automate","optional":true},{"name":"Power BI","optional":true},{"name":"PowerShell","optional":true},{"name":"Terraform","optional":true}],"status":"live","first_seen_at":"2026-10-07T20:11:36Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-12T03:07:35Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"IT Infrastructure Manager\nLocation: Tyler, TX (Onsite, 5 days/week)\nRecruiting on behalf of: A confidential manufacturing client, via Smartbridge\nAbout the Role\nSmartbridge is recruiting an Infrastructure Manager for a manufacturing client in Tyler, TX. This role owns the client's physical and virtual infrastructure, networking, identity, backup and disaster recovery, and endpoint security across multiple locations. It's roughly half strategy and half hands-on execution - setting standards, building repeatable processes, and personally resolving issues when needed.\nThe right candidate has 7+ years of IT infrastructure experience, including time in a lead or management role, hands-on experience with at least one major cloud platform, and a track record of supervising helpdesk or service desk staff. Strong communication skills are a must, this person will report status and risk clearly to both technical teams and business leadership.\nKey Responsibilities\nInfrastructure operations: Manage the on-premises server estate, including Dell PowerEdge hardware and Xen-based virtualization. Covers lifecycle management, firmware/BIOS standardization, and out-of-band management via iDRAC.\nNetworking: Oversee a multi-site Cisco network on fiber-based infrastructure, including switching, wireless, and VLAN segmentation. Maintain accurate IP schema and documentation for every site.\n Identity and access: Own Active Directory, including naming standards, security best practices, and privileged access. Own internal PKI (AD Certificate Services) and lead SSO integration with Microsoft Entra ID.\nBackup and disaster recovery: Own the backup strategy and SOPs. Define and validate RTO/RPO targets across the application portfolio and close gaps between documented targets and actual capability.\n Database platform support: Work with DevOps to keep Microsoft SQL Server, PostgreSQL (including HA configurations), and Azure Cosmos DB resilient, monitored, and recoverable.\nEndpoint security: Manage the EDR platform across the endpoint fleet, ensure full coverage, and investigate and triage detections.\nGovernance and documentation: Build a consistent practice for change management, incident response, postmortems, and root cause analysis. Keep inventory and configuration records accurate.\nLeadership: Lead a team of 3-5 helpdesk/infrastructure staff, including hiring, coaching, scheduling, and performance management. Manage vendors and MSPs, own the infrastructure budget, and report status and risk to leadership in clear business terms.\nRequired Qualifications\n7+ years in IT infrastructure, including 2+ years in a lead or management role\nExperience supervising a helpdesk or service desk team of 3-5 staff, including ticket queue management, escalation paths, and SLA tracking\nStrong background in Windows Server, Active Directory, DNS/DHCP, and Group Policy\nHands-on experience administering Cisco enterprise networks, including IOS/IOS-XE configuration, VLANs, routing, switching, wireless, and firewalls\nWorking knowledge of fiber-optic infrastructure, including single-mode/multimode cabling, SFP/SFP+ transceivers, and troubleshooting fiber links between buildings and sites\nExperience operating virtualized environments (XCP-ng/XenServer, VMware, or Hyper-V)\nExperience managing server hardware, including Dell iDRAC or equivalent, and fleet firmware lifecycle\nProven experience designing and testing backup and DR, including RTO/RPO targets and restore testing\nExperience with Microsoft 365 and Entra ID, including SSO, conditional access, or hybrid identity\nHands-on experience administering workloads in at least one major cloud platform: Azure, AWS, Google Cloud, or OCI\nWorking knowledge of PKI and certificate lifecycle management\nExperience running a formal change management and incident/RCA process\nStrong written communication, including runbooks, SOPs, and executive-level summaries\nPreferred Qualifications\nExperience with Microsoft Azure specifically (Azure Backup, Azure Site Recovery, Azure Migrate, hybrid identity). Azure is the preferred cloud platform.\nScripting ability in PowerShell or Bash for automating administrative and operational tasks\nExperience with infrastructure as code using Terraform\nFamiliarity with Microsoft Fabric for analytics and data platform workloads\nFamiliarity with Microsoft Power Platform (Power Apps, Power Automate, Power BI)\nExperience with Linux and Kubernetes environments, including OIDC authentication integration\nFamiliarity with HA and recovery for Microsoft SQL Server (Always On), PostgreSQL (streaming replication, connection pooling/failover, split-brain prevention), and Azure Cosmos DB (backup modes, point-in-time restore, multi-region replication)\nExperience administering an enterprise EDR/XDR platform\nExperience with Xen Orchestra for Xen VM management and backup\nExperience supporting IT infrastructure in a manufacturing or industrial plant environment, including OT/IT network segmentation and production-floor uptime requirements\nAssociate-level cloud certification (AZ-104, AWS Solutions Architect - Associate, Google Cloud Associate Cloud Engineer, or OCI Architect Associate). Other relevant certs: Cisco CCNA/CCNP, CompTIA Security+, ITIL 4 Foundation\nWhat Success Looks Like\nBackups are tested on a regular schedule, and documented RTO/RPO targets match what the environment can actually deliver\nServer firmware, network configuration, and identity standards are consistent across all sites\nChanges follow a defined process, and incidents produce documented root causes and follow-up actions\nInventory and network documentation are accurate and kept current\nThe helpdesk team works from a well-managed queue with clear escalation paths and SLAs\nLeadership has a clear, current view of infrastructure risk and priorities","description_format":"text","description_chars":5814,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":2,"team_size_min":3,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Biotechnology","IT Consulting & Digital Transformation"],"lifecycle":[{"event":"open","at":"2026-10-07T20:11:36Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":30,"reasons":["conf:3","win:early"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/smartbridge-it-infrastructure-manager-smartbridge","json_url":"https://alion.io/job/smartbridge-it-infrastructure-manager-smartbridge.json","meta":{"generated_at":"2026-10-12T05:06:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8126,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2433406},"rest":"https://alion.io/mcp/rest/get_company?id=2433406"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsmartbridge-it-infrastructure-manager-smartbridge"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsmartbridge-it-infrastructure-manager-smartbridge"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsmartbridge-it-infrastructure-manager-smartbridge"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/smartbridge-it-infrastructure-manager-smartbridge\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsmartbridge-it-infrastructure-manager-smartbridge"}]}