{"id":2688752,"url":"https://alion.io/job/smartbuildingtec-customer-service-representative","title":"Customer Service Representative","company":{"id":4422392,"name":"Smart Building Technologies","domain":"smartbuildingtec.com","url":"https://alion.io/company/smartbuildingtec","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Owings Mills, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-03T04:00:00Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-17T18:31:32Z","board_verified":true,"closed_at":null,"days_open":75,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":75},"description":"WANTED!\nCustomer Service Representatives for our Digital Monitoring Center\nHelp Keep Buildings Running Smoothly!\n\nWe are seeking someone to primarily work the day shift (7:00 AM – 3:00 PM), with the flexibility to occasionally cover the evening shift (3:00 PM – 11:00 PM) as business needs require.\n\nAre you a natural problem-solver with a knack for customer service? Do you thrive in a fast-paced environment where every call is a chance to make a difference? Join our Digital Monitoring Center team and be the first line of support for cutting-edge building automation systems!\nWhat You’ll Do:\nEngage with Customers: Answer inquiries via phone, email, or text with professionalism and clarity—using pre-approved scripts to ensure a smooth experience.\nTroubleshoot with Confidence: Assist customers with minor issues related to HVAC, lighting, and energy management systems—no technical experience needed, just a willingness to learn!\nMonitor & Respond: Keep a watchful eye on digital building automation interfaces—identify and address alerts before they become bigger problems.\nStay Organized: Accurately document interactions and resolutions in our CRM system to keep things running seamlessly.\nGrow Your Skills: Participate in ongoing training to stay ahead of new technologies and script updates.\nKnow When to Escalate: If a challenge is beyond your scope, you’ll quickly connect customers with the right technical team.\nWhat You Bring to the Team:\nCustomer service experience—especially in a support or tech environment.\nA friendly, patient, and professional approach, even in tough situations.\nBasic tech skills—familiarity with CRM software and troubleshooting is a plus!\nA willingness to stick to scripts to ensure accuracy and compliance.\nWhy You’ll Love Working Here:\nFull Benefits – Health, dental, vision insurance.\nPaid Time Off & Holidays – Because balance matters.\n401(k) with Company Match – Plan for your future!\nTraining & Growth Opportunities – We invest in you!\nCompetitive Pay + shift differentials for nights/weekends.\nBase Pay: $20.00 - $30.00 - Commensurate with experience. This range represents a general guideline; however, several factors are considered when determining base pay offers such as the scope and responsibilities of the position and the candidate's experience, education, skills, and current market conditions.\nShift work may be required (nights, weekends, or holidays based on needs).\nReady to be part of a team that keeps buildings running at their best? Apply today!","description_format":"text","description_chars":2512,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-16T08:27:21Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.342,"p_room":0.28,"age_days":75,"expected_fill_days":25,"reasons":["conf:0","win:tail","crowd:"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/smartbuildingtec-customer-service-representative","json_url":"https://alion.io/job/smartbuildingtec-customer-service-representative.json","meta":{"generated_at":"2026-10-17T21:02:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5460,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4422392},"rest":"https://alion.io/mcp/rest/get_company?id=4422392"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsmartbuildingtec-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsmartbuildingtec-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsmartbuildingtec-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/smartbuildingtec-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsmartbuildingtec-customer-service-representative"}]}