{"id":1173029,"url":"https://alion.io/job/smartdev-lead-account-manager","title":"Lead Account Manager","company":{"id":7939,"name":"SmartDev","domain":"smartdev.vn","url":"https://alion.io/company/smartdev","size_band":null,"is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Da Nang, Vietnam"],"countries":["VN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":95000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":549},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-24T04:04:21Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-24T23:04:06Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"SmartDev is an AI-powered software development company headquartered in Vietnam, part of the Verysell Group. We help global businesses deliver faster and build smarter - combining AI-driven development practices with deep expertise across fintech, healthcare, retail, and enterprise technology. Our team of engineers, architects, and AI specialists works across the full stack: from custom software and cloud solutions to generative AI, MLOps, and intelligent automation. At SmartDev, we believe that great architecture and AI-first thinking are a competitive advantage - and we build our teams accordingly.\nThe company is at a pivotal point in our journey: transitioning from a pure IT outsourcing provider to an AI-enabled solutions partner.\nWe have over 200 talented employees working both on-site and remote/hybrid at locations:\nDanang: 81 Quang Trung, Hai Chau 1 ward, Hai Chau District, Danang\nHanoi: Zodiac building, 19 Duy Tan Street, Dich Vong Hau ward, Cau Giay District, Hanoi\n We are looking for an experienced Lead Account Manager to strengthen our Client Partnership function and help drive the stability, performance, and growth of our existing client portfolio.\nThis is a hands-on leadership role combining client management, team leadership, executive reporting, and cross-functional coordination. The successful candidate will initially work closely with the Client Partnership Director while progressively taking broader ownership of the Account Management function.\nThe role is particularly suited to someone who is comfortable operating in a fast-moving IT outsourcing environment, can bring structure to ambiguity, and is able to lead both people and stakeholders with confidence.\n1. Account Management Leadership\nLead and coach a team of Account Managers responsible for existing client relationships, retention, renewals, and account growth. \nProvide hands-on guidance to Account Managers on client situations, commercial discussions, escalations, QBRs, renewals, and upselling opportunities. \nEstablish clear priorities and help the team translate broader business objectives into practical account actions. \nMaintain visibility across the client portfolio and proactively identify accounts requiring management attention. \nSupport the development of Account Managers through regular coaching, review, and structured follow-up. \nBuild greater ownership, confidence, and independence within the Account Management team while providing the level of support needed to ensure consistent execution. \n2. Client Partnership & Account Governance\nMaintain strong relationships with key client stakeholders and step into strategic or sensitive client discussions when required. \nOversee account health, client satisfaction, renewal risks, delivery concerns, and expansion opportunities. \nEnsure appropriate governance is in place across key accounts, including regular business reviews, escalation management, action tracking, and stakeholder alignment. \nHelp Account Managers navigate complex client situations while balancing client expectations with delivery and commercial realities. \nDrive proactive engagement rather than reactive account management. \nEnsure risks and concerns are identified early, communicated clearly, and followed through until resolution. \n3. Leadership & Executive Reporting\nProvide clear, concise, and decision-oriented reporting to the leadership team on account performance, portfolio health, risks, renewals, upsell pipeline, and key priorities. \nConsolidate information from multiple teams and convert operational detail into meaningful management insights. \nHighlight issues early, recommend actions, and ensure follow-through. \nPrepare materials, summaries, and talking points for management reviews and leadership discussions. \nCommunicate confidently with senior leadership and provide clear recommendations when decisions or escalation are required. \nMaintain strong visibility of overall portfolio status and ensure leadership has an accurate view of both current performance and forward-looking risks. \n4. Cross-Department Alignment\nAct as a strong connector between Account Management, Delivery, Project Management, Sales, Talent Acquisition, Finance, Legal, and other supporting functions. \nDrive alignment when responsibilities, ownership, or next steps are unclear. \nEnsure client commitments are understood internally and that internal dependencies are actively followed up. \nFacilitate difficult conversations where different teams have competing priorities. \nBring structure, accountability, and momentum to topics involving multiple stakeholders. \nEscalate appropriately while also taking ownership of driving practical resolution. \n5. Team Stabilization & Operational Improvement\nHelp establish a stable and effective operating rhythm within the Account Management team. \nIdentify gaps in processes, ownership, communication, or governance and implement practical improvements. \nMaintain composure and direction when working with incomplete information or changing priorities. \nCreate clarity for the team during periods of organizational or operational change. \nBalance hands-on involvement with developing greater independence and accountability within the Account Management team. \nStrengthen consistency in account governance, reporting, follow-up, and internal communication. \n Minimum 5+ years of professional experience in an IT outsourcing / software development services company, with strong exposure to client-facing account management, customer success, business development, delivery coordination, or similar roles.\nProven experience managing strategicB2B client relationships within anIT outsourcing environment.\nExcellent spoken and written English, ideally at near-native or fully professional proficiency.\nExperience leading, mentoring, or closely coaching Account Managers or other client-facing team members.\nStrong executive communication and management reporting skills, including the ability to consolidate operational information into clear risks, priorities, recommendations, and action plans for senior leadership.\nStrong understanding of IT outsourcing engagement models such as staff augmentation, dedicated teams, managed services, and project-based delivery.\nDemonstrated ability to work effectively across Account Management, Delivery, Project Management, Talent Acquisition, Finance, Sales, and other internal functions.\nStrong stakeholder management and influencing skills, including the ability to drive alignment where ownership or responsibilities are unclear.\nHighly structured and able to manage multiple accounts, priorities, risks, and dependencies simultaneously.\nComfortable operating in ambiguity and able to create clarity, direction, and momentum without requiring fully defined processes.\nStrong judgment in handling client escalations, commercial discussions, delivery challenges, and sensitive internal situations.\nStrongly Preferred\nPrevious experience in an Account Management Lead, Client Partnership, Customer Success Lead, or similar leadership position within an IT outsourcing company.\nAt least 2 years of direct experience in Account Management, Customer Success, Client Partnership, or another client-facing commercial role.\nExperience managing and developing a small Account Management team.\nExperience overseeing account portfolios covering renewals, retention, upselling, resource fulfilment, delivery risks, and profitability.\nFamiliarity with commercial topics including pricing, contract extensions, change requests, rate negotiations, and account growth.\nExperience preparing and leading QBRs, client governance meetings, portfolio reviews, and executive management reporting.\nExperience working with international clients and multicultural teams across APAC, Europe, the US, or other global markets.\n BENEFITS\nInternational working environment with AI-driven strategic direction.\n20 days of annual leave - Hybrid working mode.\nPremium healthcare package with PVI and comprehensive annual health check-ups\nCompetitive salary & 13th salary bonus\nLunch allowance to fuel your productivity.\nEngaging company culture with fun activities\nGlobal collaboration - Work with both Vietnamese and international colleagues.","description_format":"text","description_chars":8238,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Annual leave","Hybrid work"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Vietnam","iso":"VN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Technology","Software","IT Outsourcing"],"lifecycle":[{"event":"open","at":"2026-09-24T09:06:37Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":9,"reasons":["conf:2","win:early"],"computed_at":"2026-09-25T01:15:28Z"},"pay":null,"html_url":"https://alion.io/job/smartdev-lead-account-manager","json_url":"https://alion.io/job/smartdev-lead-account-manager.json","meta":{"generated_at":"2026-09-25T01:15:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1228,"day_limit":5000,"remaining_today":3772,"minute_limit":60,"resets_at":"2026-09-26T00:00:00Z"}}}