Clinical Experience Manager
SmarterDx is transforming how health systems use clinical AI to capture the full value of patient care delivered. Built by physician-data scientists and trained on clinically-validated EHR data, our clinical AI platform interprets the nuances behind every patient story and makes clinically-sound recommendations for revenue cycle teams - helping hospitals recover earned revenue, improve quality metrics, reduce denials, and streamline revenue cycle operations. As a Smartian, you’ll help build technology that makes healthcare more accurate, sustainable, and effective for everyone. Learn more at smarterdx.com/careers.
Role
As a Clinical Experience Manager at SmarterDx, you will play a pivotal role in enhancing our sales and customer success initiatives, particularly in demonstrating and explaining our cutting-edge Revenue Cycle Management technology solutions to prospective clients in the healthcare sector. Your expertise as a clinician, combined with your in-depth knowledge of healthcare technology, will enable you to engage effectively with fellow clinicians, ensuring our solutions meet their specific needs and standards. You will also serve as a trusted advisor to our users, ensuring they fully understand and maximize the benefits of our platform. This is an opportunity to work on leading-edge technology in healthcare and help make a significant impact on the industry.
SmarterDx builds clinical AI that empowers hospitals to achieve 100% chart accuracy for revenue integrity. Our solution helps hospitals tell the most accurate and complete story of the patient and the care that was delivered, which helps them recover millions in earned revenue and improve quality of care scores. Become a Smartian and help optimize the way the healthcare system works for everyone. Learn more at smarterdx.com/careers.
**This role is fully remote within the US**
What You’ll Do
- Help hospitals and health systems understand how AI-powered CDI can improve documentation, boost revenue, and drive quality care.
- Work closely with Customer Success to refine documentation workflows and help clients maximize their CDI programs.
- Help design, implement, and refine comprehensive educational materials, guidelines, and curricula for CDI specialists, ensuring they can accurately review AI-driven query recommendations and maintain compliance standards.
- Communicate directly with client CDI leaders to establish trust, address concerns, and demonstrate advanced knowledge of inpatient clinical documentation best practices
What You Bring
- Clinical Expertise: MD, RN, or another relevant clinical credential. You understand patient care and the nuances of CDI.
- Deep familiarity with ICD-10, HCC coding, Medicare guidelines, and payer documentation requirements.
- Proven ability to engage with prospects and clients, translating clinical concepts into business impact.
- You can distill complex CDI topics into clear, compelling messaging for both clinical and non-clinical audiences.
- You’re excited about the role AI can play in transforming CDI and revenue cycle management.
Nice To Haves
- CDI Experience: 5+ years in clinical documentation improvement leadership, hospital CDI, HIM, and/or RCM programs.
- Strong analytical skills and ability to interpret healthcare data and trends
Compensation
- $125,000 - $150,000 base salary
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Benefits
- Medical, Dental & Vision - Comprehensive plans with leading insurance providers, covering 75% of your premiums, depending on the plan.
- Paid Parental Leave - Generous paid leave to support families through birth or adoption: Up to 12 weeks for parents.
- Remote-First Team - Work from anywhere in the U.S.
- Unlimited PTO & 11 Holidays - So you can relax and recharge.
- 401(k) with Traditional & Roth Options - Tax-advantaged retirement savings through Fidelity with a 4% match.
- Minimal Bureaucracy - A fast-moving, high-impact environment where you can focus on what matters.
- Incredible Teammates! - Work alongside smart, supportive, and mission-driven colleagues.