{"id":716522,"url":"https://alion.io/job/smarthost-technical-support-specialist","title":"Technical Support Specialist","company":{"id":685826,"name":"SmartHost","domain":"smarthost.net","url":"https://alion.io/company/smarthost-2","size_band":"1-10","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Guam"],"countries":["GU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":87000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":755},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-10T17:09:36Z","employer_posted_date":"2026-09-10","last_verified_at":"2026-11-02T13:19:48Z","board_verified":true,"closed_at":null,"days_open":52,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":52},"description":"About Smarthost Design Technologies LLC\nSmarthost Design Technologies (Smarthost) is a growing innovative information technology and services solution provider. As an SBA 8(a) small business, our customer base spans the commercial and public sectors. With over 15 years of experience providing cybersecurity, cloud, IT infrastructure, and helpdesk support services, our solution and customer satisfaction depends highly on our People strategy. Thus we are interest in you if you have the passion, commitment for your expertise. As an ISO 2015 company, quality is at the heart of our processes. Our company values are fashioned to provide an environment where every team member is welcome and encouraged to participate as a team working together to build a company that others would reckon with.\nAbout the Role\nSmarthost Design Technologies, LLC is seeking a Technical Support Specialist to join our Government Services team and provide on-site IT technical and administrative support in Santa Rita-Sumai, Guam.\nIn this role, you will support users in a federal government IT environment and help maintain reliable day-to-day technology operations. You will provide Tier 1 and Tier 2 technical support, manage service requests, support mobile devices and telecommunications, maintain IT asset records, and assist with technical documentation and administrative IT activities.\nThis is a full-time, on-site position in Guam. The selected candidate must be able to work on-site Monday through Friday during normal business hours.\nWhat you'll do\nProvide Tier 1 and Tier 2 helpdesk support through telephone, email, Microsoft Teams, and in-person assistance.\nReceive, document, categorize, prioritize, troubleshoot, resolve, and escalate incidents and service requests using an enterprise ticketing system.\nDiagnose and resolve hardware, software, peripheral, and localized network connectivity issues.\nInstall, configure, maintain, and upgrade workstations, operating systems, software applications, and computer peripherals.\nSupport Mobile Device Management (MDM), including device provisioning, configuration, security enforcement, maintenance, and troubleshooting.\nMaintain accurate IT asset records and assist with equipment receipt, assignment, deployment, transfer, inventory, tracking, and disposal.\nSupport telecommunications requirements, including landlines, Voice over IP (VoIP), telephone service requests, phone drops, and directory updates.\nCoordinate IT requirements, service requests, and equipment deployments with users and technical teams.\nDevelop and maintain Standard Operating Procedures (SOPs), user guides, technical instructions, and other IT documentation.\nCommunicate planned outages, system updates, and new IT capabilities to users and stakeholders.\nPrepare correspondence, spreadsheets, reports, presentations, and other administrative documentation.\nPerform additional IT technical and administrative support activities as required.\nQualifications\nMust be a U.S. citizen.\nMust possess an active qualifying cybersecurity certification. Acceptable certifications include at least one of the following:CompTIA Security+\nEC-Council Certified Network Defender (CND)\nGIAC Foundational Cybersecurity Technologies (GFACT)\nGIAC Security Essentials Certification (GSEC)\nAn applicable higher-level qualifying certification\n\nMust be able to satisfy the required Tier 3 (T3) security clearance requirement prior to onboarding and commencement of work.\nExperience providing IT helpdesk, technical support, and/or IT asset management services. Three or more years of relevant experience is preferred.\nExperience with Mobile Device Management (MDM) and enterprise ticketing systems.\nExperience troubleshooting computer hardware, software, peripherals, and network connectivity issues.\nProficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.\nStrong written and verbal communication skills in English.\nAbility to read and interpret technical policies, procedures, manuals, and other documentation.\nAbility to prepare professional correspondence, reports, and technical documentation.\nAbility to work effectively with end users, technical personnel, and organizational stakeholders.\nAbility to perform the physical requirements of the position, including lifting and moving IT equipment weighing up to 25 pounds.\nMust be available to work full-time on-site in Guam.\nWork Location & Schedule\nLocation: Santa Rita-Sumai, Guam, supporting a U.S. Federal Government IT environment. Work may also be required at other designated Government facilities in Guam based on operational requirements.\nWork Arrangement: On-site. Regular remote telework is not authorized. Situational or emergency telework may be permitted only when authorized by the Government.\nSchedule: Full-time, up to 40 hours per week, Monday through Friday, excluding Federal holidays.\nAnticipated Start Date: Late September 2026.\nEmployment: Contingent upon contract award and satisfaction of applicable Government security, credentialing, access, certification, and onboarding requirements.\nBenefits\nMedical health insurance\nDental insurance\n401(k) matching\nPaid time off (PTO)\nProfessional development assistance\nSmarthost Design Technologies, LLC is an Equal Opportunity Employer.","description_format":"text","description_chars":5292,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Dental insurance","Health insurance","Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Guam","iso":"GU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Government","Information Security","Managed IT Services (MSP)","Web Hosting & VPS"],"lifecycle":[{"event":"open","at":"2026-09-11T06:11:53Z"}],"visa":[],"liveness":{"score":19,"band":"cold","label":"Long shot","p_open":1,"p_active":0.543,"p_room":0.35,"age_days":52,"expected_fill_days":26,"reasons":["conf:1","win:tail"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/smarthost-technical-support-specialist","json_url":"https://alion.io/job/smarthost-technical-support-specialist.json","meta":{"generated_at":"2026-11-02T13:24:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18235,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":685826},"rest":"https://alion.io/mcp/rest/get_company?id=685826"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsmarthost-technical-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsmarthost-technical-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsmarthost-technical-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/smarthost-technical-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsmarthost-technical-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":716522}},{"tool":"search_jobs","arguments":{"company":"smarthost.net","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":716522},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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