{"id":251852,"url":"https://alion.io/job/smartly-associate-customer-success-manager-for-gsa","title":"Associate Customer Success Manager for GSA","company":{"id":56692,"name":"Smartly","domain":"smartly.io","url":"https://alion.io/company/smartly-io","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":89,"open_postings":31,"ghost_share":0,"stale_share":0.452,"repost_share":0,"time_to_fill_p50_days":55,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7000,"max_usd":14500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2087},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Ads","optional":false},{"name":"Instagram","optional":false},{"name":"Reddit","optional":false}],"status":"live","first_seen_at":"2026-08-26T12:29:20Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-11-05T14:01:18Z","board_verified":true,"closed_at":null,"days_open":71,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":71},"description":"Are you a passionate Associate Customer Success Manager with the desire to help global advertisers achieve success across today’s evolving digital landscape?\nAs a Associate Customer Success Manager on our Global Strategic Accounts team, you’ll play a critical role in helping Smartly’s largest and most innovative customers execute, optimize, and scale campaigns across paid social and programmatic media.\nYou’ll work hands-on with Smartly’s creative and automation technology to deliver operational excellence-setting up campaigns, building reports, troubleshooting integrations, and driving adoption of our platform. This role combines analytical problem-solving with day-to-day execution to ensure customers achieve measurable outcomes and long-term success.\nAs a Customer Success Associate at Smartly, you will...\nPartner with Customer Success Managers and GSA Leads to deliver strategic and operational excellence for enterprise customer accounts.\nSupport customer onboarding, training sessions, and quarterly business reviews to drive platform adoption and retention.\nAct as a trusted partner by understanding customer goals, identifying opportunities for growth, and helping align Smartly solutions to business outcomes.\nOversee end-to-end campaign setup, optimization, and performance tracking across platforms such as Meta, TikTok, Pinterest, Snap, Reddit, DV360, Google Ads, and The Trade Desk.\nConduct campaign analysis and provide actionable insights and recommendations to customers and internal teams.\nBuild and maintain performance dashboards and reporting frameworks, ensuring data accuracy and visibility.\nDevelop deep expertise in Smartly’s creative, automation, and data integration tools to deliver high-quality execution and consultative support.\nCollaborate closely with Product and Engineering to surface customer feedback and influence future development.\nContribute to the documentation of best practices, workflow improvements, and automation opportunities to enhance operational efficiency across accounts.\nWe're definitely looking for you, if you...\nHave 1-3 years of experience in digital advertising, media operations, customer success, or marketing analytics, ideally within an agency, SaaS, or ad tech environment.\nHave proven ability to execute, optimize, and analyze paid media campaigns across social (Meta, TikTok, Pinterest, Snap, Reddit) and/or programmatic platforms (DV360, The Trade Desk, Google Ads).\nHave strong analytical, problem-solving, and presentation skills, with proficiency in Excel, PowerPoint, or other business intelligence and visualization tools to translate campaign data into insights, actions, and impactful customer storytelling.\nHave excellent communication and organizational skills, with the ability to manage multiple workstreams and stakeholders across global teams.\nHave a growth mindset - curious, proactive, and eager to deepen your expertise across multiple digital ecosystems.\nAre able to work mid-shift hours to support our EMEA based global accounts.\nAbout Smartly\nSmartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.\nSmartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.\nVisit Smartly to learn more.\nThe processing of your information is described in our Candidate Privacy Notice.","description_format":"text","description_chars":4366,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Advertising","Marketing & Sales AI"],"lifecycle":[{"event":"open","at":"2026-09-05T11:05:44Z"}],"visa":[],"liveness":{"score":31,"band":"fade","label":"Fading","p_open":1,"p_active":0.699,"p_room":0.44,"age_days":70,"expected_fill_days":55,"reasons":["conf:2","velocity","win:tail","crowd:junior"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/smartly-associate-customer-success-manager-for-gsa","json_url":"https://alion.io/job/smartly-associate-customer-success-manager-for-gsa.json","meta":{"generated_at":"2026-11-05T16:10:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21244,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":56692},"rest":"https://alion.io/mcp/rest/get_company?id=56692"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsmartly-associate-customer-success-manager-for-gsa"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsmartly-associate-customer-success-manager-for-gsa"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsmartly-associate-customer-success-manager-for-gsa"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/smartly-associate-customer-success-manager-for-gsa\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsmartly-associate-customer-success-manager-for-gsa"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":251852}},{"tool":"search_jobs","arguments":{"company":"smartly.io","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":251852},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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