{"id":1923407,"url":"https://alion.io/job/smartly-customer-onboarding-manager-2","title":"Customer Onboarding Manager","company":{"id":56692,"name":"Smartly","domain":"smartly.io","url":"https://alion.io/company/smartly-io","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":90,"open_postings":32,"ghost_share":0,"stale_share":0.406,"repost_share":0,"time_to_fill_p50_days":56,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":75000,"max":100000,"currency":"USD","period":"year","gross":null,"usd_annual":100000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Google Sheets","optional":false},{"name":"Instagram","optional":false}],"status":"live","first_seen_at":"2026-10-05T16:18:34Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-20T11:05:21Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Smartly.io is seeking an enthusiastic and detail-oriented Customer Onboarding Manager to join our dynamic Onboarding team. As a Customer Onboarding Manager, you will play a crucial role in assisting our newly-signed customers with the onboarding process, ensuring a seamless and successful transition to the Smartly platform. Your responsibilities will involve working closely with Sales and Customer Success teams to deliver optimal onboarding plans and solutions tailored to our key customers.\nWhat you’ll do...\nBe a subject matter expert on Smartly.io's products and services, understanding the platform's capabilities and effectively communicating and implementing solutions for potential and new customer needs.\nWork closely with Sales and Customer Success teams to deliver tailored solutions within the Smartly platform, enabling our Tier 1-3 key customers to achieve their business objectives.\nTake ownership of the technical execution of the onboarding plan, ensuring that customer accounts are set up for a successful and ongoing partnership with Smartly.io.\nKey Tasks:\nTraining clients on all key aspects of Smartly’s platform.\nShowcase how to set up reporting views to provide customers with clear visibility into their campaign performance and key metrics.\nShow how to use feeds to create automations and streamline customer workflows, optimizing efficiency and effectiveness.\nTailor the onboarding journey to each customer, understanding their specific challenges and finding solutions within the Smartly tool to drive product adoption and address any gaps.\nTake ownership of organizing and managing the onboarding process, relieving stressors from Customer Success Managers (CSMs) and collaborating with cross-functional teams at Smartly.io as needed.\nCollaborate with relevant teams to qualify each case and ensure that all sales promises can be successfully delivered, fostering a culture where a deal is not considered closed until the customer is successfully onboarded.\nCreate visually appealing and effective decks using Google Slides to communicate onboarding plans, campaign strategies, and performance insights to customers.\nWe’re looking for someone who...\nHas 3-5 years digital experience ideally ideally with exposure to both paid social (Meta) and programmatic media buying\nStrong understanding of digital advertising platforms and tools.\nExperience working with Google Sheets, utilizing its features and functions effectively.\nProficiency in creating visually appealing and impactful presentations using Google Slides.\nExcellent communication and interpersonal skills, with the ability to effectively engage with customers and internal stakeholders.\nDetail-oriented and highly organized, with strong project management skills.\nProblem-solving mindset and ability to navigate complex situations.\nSelf-motivated and proactive, with the ability to work independently and prioritize tasks.\nAbility to thrive in a fast-paced and collaborative team environment.\nBachelor's degree in a relevant field or equivalent practical experience.\nJoin our team and contribute to the success of our clients as they embark on their Smartly.io journey. Help shape the onboarding experience and play a vital role in accelerating our customers' time-to-value and long-term partnership.\nWhat We Offer You...\nFive weeks paid time off (PTO), 11 company paid holidays, unlimited sick days\nGenerous healthcare packages & mental health benefits\n401K plus matching & equity grants for all new Smartlies\nWellness benefit & learning reimbursement opportunities\nVolunteer time off days & company donation matching opportunities\nAnd so much more…\nSmartly is committed to being the best place to work for growth-minded individuals to thrive - explore more in our Culture Handbook!\nThe base pay range for this position is as mentioned below per year, plus an annual performance bonus. We take into consideration an individual’s background, expertise, and experience in determining final salary. In addition to annual salary, Smartly’s total rewards provide employees with stock options, medical/dental/vision insurances, retirement savings benefits, parental leave, 5 weeks vacation, unlimited sick days, life insurance, and disability benefits. This information is provided in accordance with applicable law. Base pay information is based on market location.\nSalary in USD: $75,000 - $100,000\nAbout Smartly\nSmartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.\nSmartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.\nVisit Smartly to learn more.\nThe processing of your information is described in our Candidate Privacy Notice.","description_format":"text","description_chars":5729,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Life insurance","Parental leave","Stock options","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Advertising","Marketing & Sales AI"],"lifecycle":[{"event":"open","at":"2026-10-05T18:55:50Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":14,"expected_fill_days":56,"reasons":["conf:3","velocity","win:early"],"computed_at":"2026-10-20T05:45:00Z"},"pay":{"stated_usd_annual":100000,"is_top_pay":true},"html_url":"https://alion.io/job/smartly-customer-onboarding-manager-2","json_url":"https://alion.io/job/smartly-customer-onboarding-manager-2.json","meta":{"generated_at":"2026-10-20T11:09:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12228,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":56692},"rest":"https://alion.io/mcp/rest/get_company?id=56692"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsmartly-customer-onboarding-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsmartly-customer-onboarding-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsmartly-customer-onboarding-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/smartly-customer-onboarding-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsmartly-customer-onboarding-manager-2"}]}