{"id":1082592,"url":"https://alion.io/job/smartly-customer-success-manager-5","title":"Customer Success Manager","company":{"id":56692,"name":"Smartly","domain":"smartly.io","url":"https://alion.io/company/smartly-io","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":88,"open_postings":30,"ghost_share":0,"stale_share":0.467,"repost_share":0,"time_to_fill_p50_days":55,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Instagram","optional":true}],"status":"live","first_seen_at":"2026-09-21T03:32:28Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-11-10T15:33:03Z","board_verified":true,"closed_at":null,"days_open":50,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":50},"description":"This role focuses on owning and growing a portfolio of customers using Smartly’s social advertising platform. You will take full responsibility for your assigned clients, working independently to understand their business needs, create long-term value, and drive retention and growth. You sit at the intersection of customers, media partners, and internal teams to ensure strong outcomes across the customer lifecycle.\nWhat you will do\nOwn assigned customer accounts end to end, acting as the primary point of contact and taking full responsibility for client outcomes\nManage a growing book of business and work independently to drive adoption, renewals, expansion, and customer advocacy\nMove beyond reactive support by proactively identifying opportunities to improve customer performance and long-term value\nDevelop a strong understanding of the Smartly platform and social advertising to solve customer problems and provide clear, practical guidance\nBuild and maintain strong working relationships with customers and external partners such as Facebook, Pinterest, and Snapchat\nCollaborate closely with internal teams including Sales, Marketing, Technical Solutions, Services, Product, and Engineering to support customer goals\nRepresent the voice of the customer internally to help inform sales processes and product development\nWhat we are looking for\nRelevant experience in a customer success or similar customer-facing role, with clear ownership of customer relationships\nRelevant experience in media/digital agencies is a plus\nStrong knowledge of social advertising platforms such as Facebook, Pinterest, and Snapchat\nAbility to work independently, manage priorities, and make sound decisions for your assigned accounts\nAbility to explain complex concepts clearly and translate data into practical insights\nWillingness to travel for customer meetings, conferences, and industry events when needed\nCurious what it’s like to work at Smartly? Visit our Careers page to see how we grow, collaborate, and make impact together: https://www.smartly.io/careers\nAbout Smartly\nSmartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.\nSmartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.\nVisit Smartly to learn more.\nThe processing of your information is described in our Candidate Privacy Notice.","description_format":"text","description_chars":3402,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Advertising","Marketing & Sales AI"],"lifecycle":[{"event":"open","at":"2026-09-21T03:50:35Z"},{"event":"close","at":"2026-10-20T11:05:21Z"},{"event":"reopen","at":"2026-10-26T13:03:45Z"}],"visa":[],"liveness":{"score":57,"band":"ok","label":"Likely open","p_open":1,"p_active":0.755,"p_room":0.75,"age_days":50,"expected_fill_days":55,"reasons":["conf:2","velocity","win:late"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/smartly-customer-success-manager-5","json_url":"https://alion.io/job/smartly-customer-success-manager-5.json","meta":{"generated_at":"2026-11-10T16:59:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5100,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":56692},"rest":"https://alion.io/mcp/rest/get_company?id=56692"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsmartly-customer-success-manager-5"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsmartly-customer-success-manager-5"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsmartly-customer-success-manager-5"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/smartly-customer-success-manager-5\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsmartly-customer-success-manager-5"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1082592}},{"tool":"search_jobs","arguments":{"company":"smartly.io","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1082592},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}