{"id":3711066,"url":"https://alion.io/job/smartly-customer-success-manager-6","title":"Customer Success Manager","company":{"id":56692,"name":"Smartly","domain":"smartly.io","url":"https://alion.io/company/smartly-io","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":88,"open_postings":30,"ghost_share":0,"stale_share":0.467,"repost_share":0,"time_to_fill_p50_days":55,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico City, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Instagram","optional":false}],"status":"live","first_seen_at":"2026-11-03T18:34:59Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-10T04:40:20Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Are you passionate about being at the forefront of the ever-evolving social advertising industry? Do you take pride in driving retention and growth among valued customers by understanding their business needs and helping them succeed?\nWe’re looking for a dynamic Customer Success Manager to join us, as part of our growing Enterprise Customer Success team, in our mission to help advertisers unlock greater performance and creativity in social advertising by combining ad buying and creative automation.\nIn this role, you will manage a growing book of business and drive adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio. You function as the crucial link between customers, partners like Facebook, TikTok, Pinterest and Snapchat, and our Product Development teams. You will be delivering first-class support, challenging the status quo and building solutions for business needs and outcomes.\nAs a Customer Success Manager at Smartly.io you will...\nAct as the main point of contact for customers to deliver an exceptional customer experience and ensure they get the most value out of their social advertising\nBecome a specialist in the Smartly.io platform and digital advertising in general so as to be able to continuously solve problems for customers and provide best practices and consultative advice\nBuild and foster strong relationships with customers as well as partners like Facebook and Pinterest\nBe the voice of customers to inform our sales process and product roadmap\nCollaborate effectively across functions including Sales, Marketing, Technical Solutions, Services, Product and Engineering\nHelp Smartly.io build a world-class Customer Success organization; contribute to build a library of knowledge that differentiates us from competitors and helps win and retain customers, optimize existing processes within the company and actively enhance all Customer Success initiatives\nWe are looking for you if you...\nPossess 5+ years of relevant experience in a customer success or similar customer-facing function\nHave advanced knowledge of social advertising (Facebook, Pinterest, Snapchat etc)\nAre highly empathetic, with a positive attitude and a strong desire to help our customers reach their goals\nHave a results-driven mentality, with a bias for action and collaboration\nAre able to explain complex concepts clearly and translate data into insights\nHave self-driven, entrepreneurial spirit\nHave strong spoken and written communication skills\nAre able and willing to travel for meetings, conferences and industry events (when possible). \nAbout Smartly\nSmartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.\nSmartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.\nVisit Smartly to learn more.\nThe processing of your information is described in our Candidate Privacy Notice.","description_format":"text","description_chars":3931,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Advertising","Marketing & Sales AI"],"lifecycle":[{"event":"open","at":"2026-11-03T23:16:31Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":6,"expected_fill_days":55,"reasons":["conf:2","velocity","win:early"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/smartly-customer-success-manager-6","json_url":"https://alion.io/job/smartly-customer-success-manager-6.json","meta":{"generated_at":"2026-11-10T07:08:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16575,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":56692},"rest":"https://alion.io/mcp/rest/get_company?id=56692"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsmartly-customer-success-manager-6"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsmartly-customer-success-manager-6"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsmartly-customer-success-manager-6"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/smartly-customer-success-manager-6\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsmartly-customer-success-manager-6"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3711066}},{"tool":"search_jobs","arguments":{"company":"smartly.io","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3711066},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}