{"id":3807833,"url":"https://alion.io/job/smartly-it-support-specialist-apac","title":"IT Support Specialist - APAC","company":{"id":56692,"name":"Smartly","domain":"smartly.io","url":"https://alion.io/company/smartly-io","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":89,"open_postings":31,"ghost_share":0,"stale_share":0.452,"repost_share":0,"time_to_fill_p50_days":55,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Google Workspace","optional":false},{"name":"ITIL","optional":false},{"name":"PowerShell","optional":false},{"name":"Service Desk","optional":false},{"name":"Slack","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-05T08:56:40Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-05T23:35:33Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Smartly is looking for a proactive and customer-focused IT Support Specialist to join our Global IT team and help strengthen technical support across the APAC region.\nIn this role, you will provide hands-on and remote technical support to employees across multiple locations, troubleshooting hardware, software, identity and access, and connectivity issues. You will primarily support macOS and Windows environments while working with enterprise applications, device management platforms, and cloud-based technologies.\nWe are looking for someone who enjoys solving problems, takes ownership of their work, and can operate independently while collaborating with a globally distributed team.\nThis position plays an important role in expanding our early-morning APAC support coverage, particularly for employees in Australia, Singapore, the Philippines, India, and China.\nAs an IT Support Specialist, You Will:\nProvide Regional IT Support: Deliver timely and reliable technical assistance across APAC, with a focus on early business hours in Australia and Southeast Asia.\nTroubleshoot Technical Issues: Diagnose and resolve macOS, Windows, mobile device, hardware, software, networking, and application-related issues.\nOwn Support Requests: Manage IT tickets from initial investigation through resolution, ensuring proper prioritization, documentation, communication, and follow-through.\nSupport Employee Onboarding and Offboarding: Coordinate device provisioning, account creation, access management, and equipment returns.\nManage Enterprise IT Systems: Assist with Google Workspace, identity and access management, endpoint management, and other internal IT platforms.\nSupport Regional Offices and Leadership: Provide professional and responsive IT assistance to employees, Workplace teams, and regional leadership.\nCollaborate Globally: Work with IT colleagues across APAC, EMEA, and the Americas to ensure effective communication, escalation, and handovers.\nImprove IT Processes: Maintain documentation, contribute to our knowledge base, identify recurring issues, and recommend improvements to support workflows.\nTake Initiative and Ownership: Independently investigate and resolve technical issues, proactively communicate blockers, and escalate complex situations when appropriate.\nWe're Definitely Looking for You If You Have:\n3+ years of relevant experience in IT Support, Service Desk, or IT Operations.\nStrong hands-on troubleshooting experience with macOS and Windows in a corporate environment.\nExperience with enterprise identity and access management, including user provisioning, SSO, MFA, and account permissions.\nFamiliarity with Google Workspace, Microsoft 365, or similar enterprise administration platforms.\nExperience using IT ticketing systems, managing competing priorities, and following issues through to resolution.\nSolid understanding of networking fundamentals, including DNS, DHCP, VPN, Wi-Fi, and basic connectivity troubleshooting.\nFamiliarity with endpoint management, device security, and basic IT compliance practices.\nExcellent written and verbal English communication skills and a strong customer-service mindset.\nAbility to work independently, troubleshoot unfamiliar problems, and make sound decisions with limited supervision.\nStrong organizational skills, accountability, attention to detail, and a proactive approach to communication.\nAbility to work the designated early APAC shift and collaborate effectively with colleagues across global time zones.\nIt's a Plus If You Have:\nExperience with MDM solutions such as Jamf, Kandji/Iru, Microsoft Intune, or Workspace ONE.\nHands-on experience administering Google Workspace.\nExperience supporting Apple devices in a predominantly macOS environment.\nFamiliarity with Slack administration and enterprise SaaS applications.\nExperience with IT automation or scripting using Bash, PowerShell, or similar technologies.\nExperience supporting iOS and Android devices in a corporate environment.\nExperience providing IT support to senior executives.\nExperience supporting distributed offices or working within a global IT team.\nFamiliarity with ITIL principles and IT service management best practices.\nWhy Join Us?\nYou'll have the opportunity to make a direct impact on how IT services are delivered across our APAC region.\nAs part of a global IT team, you'll gain exposure to a broad range of enterprise technologies, collaborate with colleagues around the world, and contribute to improving our processes and employee experience.\nWe value curiosity, initiative, accountability, and continuous learning. This is an opportunity for someone who wants to grow beyond traditional service desk responsibilities, take ownership of meaningful challenges, and help shape a reliable and scalable IT support environment.\nApply Now and Shape Your Future with Smartly!\nAbout Smartly\nSmartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.\nSmartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.\nVisit Smartly to learn more.\nThe processing of your information is described in our Candidate Privacy Notice.","description_format":"text","description_chars":6178,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Continuous learning","Equity"],"hiring_locations":[{"name":"China","iso":"CN","kind":"region"},{"name":"India","iso":"IN","kind":"region"},{"name":"Japan","iso":"JP","kind":"region"},{"name":"Australia","iso":"AU","kind":"region"},{"name":"Indonesia","iso":"ID","kind":"region"},{"name":"Malaysia","iso":"MY","kind":"region"},{"name":"New 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