{"id":252151,"url":"https://alion.io/job/smartly-sr-customer-success-manager","title":"Sr. Customer Success Manager","company":{"id":56692,"name":"Smartly","domain":"smartly.io","url":"https://alion.io/company/smartly-io","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":89,"open_postings":31,"ghost_share":0,"stale_share":0.452,"repost_share":0,"time_to_fill_p50_days":56,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["São Paulo, Brazil"],"countries":["BR"],"hiring_countries":["BR"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":77000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1466},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Instagram","optional":false}],"status":"live","first_seen_at":"2026-08-11T15:59:52Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-11-01T13:24:33Z","board_verified":true,"closed_at":null,"days_open":81,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":81},"description":"Senior Customer Success Manager (Portuguese Speaking)\nPLEASE SUBMIT YOUR APPLICATION/RESUME IN ENGLISH\nAs a Senior Customer Success Manager at Smartly, you’ll own and grow relationships with customers across the region, helping them get more value from their digital advertising and the Smartly platform. You’ll combine customer relationship management, digital advertising expertise, and commercial thinking to solve challenges, improve campaign outcomes, and identify opportunities for growth. Working closely with customers and teams across Smartly, you’ll also bring customer feedback into the business to help us continuously improve our products and customer experience.\nWhat You Will Do\nManage and develop a portfolio of customer accounts, building trusted relationships through regular communication and a strong understanding of their business and advertising goals.\nAdvise customers on their digital advertising strategies, helping them address challenges related to campaign performance, budget scaling, operational efficiency, and platform adoption.\nIdentify opportunities to grow customer relationships by expanding product adoption and connecting Smartly’s solutions to customers’ evolving business needs.\nBuild strong knowledge of the Smartly platform and the digital advertising ecosystem so you can confidently solve customer challenges and provide practical, consultative guidance.\nScope and lead product trials and support customers through adoption, helping them understand how Smartly can improve their advertising workflows and outcomes.\nCollaborate with Customer Success, Product, and other teams across Smartly to share customer insights, resolve challenges, and maintain a strong feedback loop.\nDevelop an understanding of the industries and markets your customers operate in, using those insights to provide relevant recommendations and strengthen long-term partnerships.\nWhat We Are Looking For\nExperience managing and developing B2B customer relationships, ideally within SaaS, digital advertising, marketing technology, or an agency environment.\nA consultative approach to customer success, with the ability to understand business challenges and translate them into practical solutions.\nStrong communication and relationship-building skills, including the ability to explain complex concepts clearly to different audiences.\nCommercial awareness and the ability to identify opportunities to grow customer relationships and product adoption.\nAn interest in digital advertising and technology, with the curiosity to build deep knowledge of Smartly’s products and the wider advertising ecosystem.\nProfessional spoken and written English and fluency in Portuguese.\nWillingness to travel for customer meetings, conferences, and industry events when needed.\nWhat We Offer You\nAt Smartly, we offer a place where you can advance your career. Here, you'll find:\nAn Inclusive Global Culture: Join a team of over 750 Smartlies, representing more than 60 nationalities across 24 locations in 13 countries. We cultivate a culture built on trust, transparency, and open feedback, where diverse perspectives are valued and encouraged.\nGlobal Impact: Contribute to a company making a global impact, directly influencing our customers' success and business growth.\nFocus on Wellbeing: We prioritize your health with healthcare packages, mental health services, and a commitment to work-life balance through paid holidays and family leave.\nComprehensive Rewards: Benefit from equity options, performance-based rewards, competitive compensation, and career development opportunities.\nFlexible Hybrid Workplace: Experience a hybrid work model, balancing office collaboration with remote work, and the option to work abroad for up to 30 days annually.\nApply Now and Build Your Future with Smartly!\nCurious what it’s like to work at Smartly? Visit our Careers page to see how we grow, collaborate, and make impact together\nAbout Smartly\nSmartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.\nSmartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.\nVisit Smartly to learn more.\nThe processing of your information is described in our Candidate Privacy Notice.","description_format":"text","description_chars":5271,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Portuguese","level":"Advanced (C1)","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Equity","Hybrid work","Parental leave"],"hiring_locations":[{"name":"Brazil","iso":"BR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Advertising","Marketing & Sales AI"],"lifecycle":[{"event":"open","at":"2026-09-05T11:05:44Z"},{"event":"close","at":"2026-09-09T21:54:10Z"},{"event":"reopen","at":"2026-09-25T20:50:25Z"}],"visa":[],"liveness":{"score":38,"band":"fade","label":"Fading","p_open":1,"p_active":0.872,"p_room":0.44,"age_days":81,"expected_fill_days":56,"reasons":["conf:1","velocity","win:tail","crowd:"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/smartly-sr-customer-success-manager","json_url":"https://alion.io/job/smartly-sr-customer-success-manager.json","meta":{"generated_at":"2026-11-01T15:30:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23793,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":56692},"rest":"https://alion.io/mcp/rest/get_company?id=56692"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsmartly-sr-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsmartly-sr-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsmartly-sr-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/smartly-sr-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsmartly-sr-customer-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":252151}},{"tool":"search_jobs","arguments":{"company":"smartly.io","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":252151},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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