{"id":2397733,"url":"https://alion.io/job/smartmessage-senior-customer-care-engineer","title":"Senior Customer Care Engineer","company":{"id":178262,"name":"SmartMessage","domain":"smartmessage.com","url":"https://alion.io/company/smartmessage-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Istanbul, Turkey"],"countries":["TR"],"hiring_countries":["TR"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":47000,"max_usd":107000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":6708},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2025-12-19T07:13:46Z","employer_posted_date":"2025-12-19","last_verified_at":"2026-10-13T15:19:57Z","board_verified":true,"closed_at":null,"days_open":298,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":297},"description":"Who are we?\nWe are a globally expanding software technology company that helps brands communicate more effectively with their audiences. We are looking forward to expand our people capabilities and success in developing high-end solutions beyond existing boundaries and establish our brand as a Global Powerhouse.\nWhat is the role?\nWe are looking for a Senior Customer Care Engineer to take part in our Customer Care team. You will play a critical role in the success of our customers by providing best-in-class support, and acting as a liaison between the customer and various internal teams in order to resolve inbound inquiries in a thorough and efficient manner.\nWhat you’ll be responsible:\nDeveloping relationships with customers, answering their questions via e-mail, phone and helpdesk application,\nCommunicating requests which comes through customers to the relevant departments,\nProviding the first point of contact for all client inquiries, support requests, and issue resolution,\nBecoming an expert in all products and take advantage of opportunities for continuous learning,\nProviding ideas, suggestions to promote process and quality improvements,\nProvide application support for our products\nWe are looking for a passionate talent who has;\nUniversity degree in a related field (Preferably Computer Programs, Mathematics, Electrical, and Electronics or Computer Engineering),\nMin. 5 years of working experience\nCustomer-oriented with strong communication skills,\nAbility to learn quickly and think creatively,\nAbility to work effectively independently and within a team environment,\nStrong analytical, problem solving and customer support skills required,\nBasic database and SQL knowledge,\nBasic HTML knowledge,\nGood command of both written and spoken English,\nExperience in the digital and marketing tech environment is preferable.\nWillingness to works shift pattern essential and occasionally work weekends\nJoin our team!","description_format":"text","description_chars":1936,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Continuous learning"],"hiring_locations":[{"name":"Turkey","iso":"TR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-12T22:50:05Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.156,"p_room":0.28,"age_days":297,"expected_fill_days":29,"reasons":["conf:3","win:tail","crowd:"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/smartmessage-senior-customer-care-engineer","json_url":"https://alion.io/job/smartmessage-senior-customer-care-engineer.json","meta":{"generated_at":"2026-10-13T18:16:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27901,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":178262},"rest":"https://alion.io/mcp/rest/get_company?id=178262"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsmartmessage-senior-customer-care-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsmartmessage-senior-customer-care-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsmartmessage-senior-customer-care-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/smartmessage-senior-customer-care-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsmartmessage-senior-customer-care-engineer"}]}