{"id":3815259,"url":"https://alion.io/job/smartsuite-revenue-operations-analyst-remote","title":"Revenue Operations Analyst (Remote)","company":{"id":687347,"name":"SmartSuite","domain":"smartsuite.com","url":"https://alion.io/company/smartsuite","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Sales","role_family":"Sales","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Overland Park, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":false},{"name":"Salesforce","optional":false},{"name":"SOC 2","optional":false}],"status":"live","first_seen_at":"2026-11-05T13:04:08Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-10T07:13:45Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"About SmartSuite\nSmartSuite is the AI-native work platform for GRC, IT, projects and business operations. Founded in 2021 to replace legacy GRC tools with connected ones, the platform brings data, automation, AI, permissions and reporting together in one governed environment, so risk, compliance, audit and resilience teams can run their programs in a single system of record instead of across dozens of disconnected tools.\nMore than 2,000 organizations in 100+ countries use the platform. The company holds a SOC 2 Type II report and ISO/IEC 27001:2022 certification and is led by builders who have spent decades helping enterprises run governed programs at scale.\nWhat We Value\nCustomer impact first: Outcomes customers can prove, not features we can list.\nCraft matters: Good UX is how teams adopt and sustain better ways of working.\nEarn trust every day: Transparency, security, and accountability at the core.\nMove fast, stay responsible: Speed and discipline, with reliability, governance, and control.\nBuild for unified, connected work: Connected workflows, data, and accountability across teams.\nKeep improving: Learn quickly and raise the bar with every release.\nWhy SmartSuite?\nMeaningful impact: Play a key role in building and improving the operational systems that support our continued growth.\nCross-functional exposure: Work directly with Finance, Sales, Partnerships, and Engineering leadership to solve business challenges.\nOpportunity to build: Help shape and optimize proprietary systems, workflows, and processes rather than simply maintaining existing tools.\nGrowth-stage opportunity: Join a scaling SaaS organization where your contributions directly influence operational efficiency and business performance.\n What You'll Do\nRevenue Systems & CRM Administration\nServe as the primary functional administrator of SmartSuite's proprietary CRM, supporting daily operations, system configuration, and ongoing improvements.\nMaintain data integrity across accounts, opportunities, subscriptions, product catalogs, and customer records.\nPartner with Engineering and internal stakeholders to identify, test, and implement system enhancements and workflow automations.\nTroubleshoot system issues, support users, and ensure consistent adoption of established processes.\nDevelop and maintain standard operating procedures, process documentation, and training materials.\nSales Operations & Deal Execution\nManage and improve the workflows used to generate customer order forms, renewals, expansions, and contract amendments.\nSupport accurate quoting by maintaining pricing configurations, discount structures, and standard commercial terms.\nPartner with Sales leadership to identify process inefficiencies and improve deal execution timelines.\nEnsure accurate and timely handoffs between Sales, Finance, and customer-facing teams.\nCustomer Provisioning, Billing & Collections\nCoordinate post-sale customer provisioning, including account setup, user access, permissions, and subscription configurations.\nManage customer subscriptions, billing schedules, and invoice generation through Chargebee.\nMaintain accurate customer billing records and resolve subscription or invoicing discrepancies.\nSupport accounts receivable and collections activities, including monitoring outstanding balances and following up on overdue invoices.\nPartner with Finance to ensure billing accuracy and timely revenue collection.\nCommissions & Partner Compensation\nPrepare and validate monthly and quarterly commission calculations for Account Executives, Partnerships, and Solutions Engineers.\nCalculate referral fees and partner revenue-sharing payments in accordance with established agreements.\nMaintain accurate compensation records and supporting documentation.\nInvestigate and resolve commission discrepancies in collaboration with Sales leadership and Finance.\nCoordinate approved payouts and ensure timely processing.\nRevenue Reporting & Financial Operations\nMaintain dashboards and reporting related to pipeline performance, bookings, ARR, renewals, and sales activity.\nSupport revenue forecasting by analyzing pipeline trends, conversion rates, churn, and expansion opportunities.\nReconcile CRM, subscription, and financial data to support accurate reporting.\nAssist with month-end close activities, board reporting, and annual revenue planning.\nIdentify opportunities to improve reporting accuracy, data visibility, and operational efficiency.\nWhat You Bring\nRequired Qualifications\n2-4 years of experience in Revenue Operations, Sales Operations, Business Systems, Financial Operations, or a related function.\nExperience administering or supporting CRM platforms such as Salesforce, HubSpot, or similar systems.\nStrong understanding of CRM data structures, workflows, reporting, and data integrity.\nProficiency with spreadsheets, data analysis, and operational reporting.\nStrong attention to detail, particularly when working with financial data, billing, and compensation calculations.\nAbility to identify process inefficiencies, troubleshoot issues, and implement practical improvements.\nStrong organizational and communication skills with the ability to collaborate across multiple departments.\nComfortable working independently, managing competing priorities, and operating in a fast-paced environment.\nPreferred Qualifications\nExperience working in a B2B SaaS or subscription-based business.\nFamiliarity with Chargebee or comparable subscription billing platforms.\nExperience supporting commission calculations, revenue reporting, or accounts receivable processes.\nExposure to workflow automation, CRM integrations, or business systems configuration.\nExperience working with proprietary or internally developed business systems.\nBackground in a Big Four or other large professional services organization.\nCompensation & Benefits\nAt SmartSuite, we offer a competitive compensation and benefits package designed to support our employees personally and professionally.\nCompetitive base salary\nFlexible PTO and paid sick leave\n12 paid company holidays\nComprehensive medical benefits, with up to 100% of employee premiums covered\nRemote work flexibility\nOpportunity to grow with a fast-scaling SaaS organization\nLocation & Work Environment\nThis is a remote position based in the United States, with a strong preference for candidates located in the Kansas City area. 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