{"id":2155850,"url":"https://alion.io/job/smartsupp-customer-care-specialist","title":"Customer Care Specialist","company":{"id":1774761,"name":"Smartsupp","domain":"smartsupp.com","url":"https://alion.io/company/smartsupp-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brno, Czech Republic"],"countries":["CZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":15500,"max_usd":33000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1966},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Claude","optional":false},{"name":"Confluence","optional":false},{"name":"Intercom","optional":false},{"name":"Jira","optional":false},{"name":"Linear","optional":false},{"name":"JavaScript","optional":true},{"name":"LinkedIn","optional":true}],"status":"closed","first_seen_at":"2026-09-24T09:40:11Z","employer_posted_date":null,"last_verified_at":"2026-10-21T20:39:15Z","board_verified":false,"closed_at":"2026-10-21T20:39:15Z","days_open":27,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":27},"description":"We're Smartsupp, part of Abugo, and we build an AI customer service platform used by over 100,000 e-shops and businesses worldwide to deliver top-notch support.\nWe're looking for someone to take care of our customers (e-commerce businesses across the world) over chat and email, in Czech and English. Support here also runs on an AI agent maintained by this same team, so there's a second track open to you if that turns out to be your thing.\n👀 About us\nSmartsupp is a live chat, chatbot and AI-conversation platform in one product, helping e-commerce businesses turn visitors into customers. We're AI-first as a way of working, not just a slogan. We run on Claude, with our own internal tools and an AI Academy to get you fluent. The goal: an autonomous organization where repetitive work gets handled and your time goes to what needs judgment.\n🎯 Your Role\nYou're the first person our customers reach, and you stay with their problem until it's actually solved.\n\nYou help our customers understand the product, get set up, and get real value out of Smartsupp.\n\nYou troubleshoot technical issues, reproduce bugs, and hand them to product and engineering with everything they need.\n\nYou spot patterns in what customers keep struggling with and make sure the right people hear about it.\n\nYou look after the quality of our support: the answers, the tone, and the recurring questions.\n\nIf it's your thing, you can grow into maintaining our AI support agent. No experience needed, just curiosity and dedicated time to learn.\n\nDay to day you'll work in Intercom, Linear, Jira, Confluence and Claude.\n\n🔍 About You\nCustomers come first. You're finished when the problem is actually solved, not when the ticket is closed.\n\nYou don't rattle easily. When customers reach out frustrated, you stay calm and hold your ground.\n\nYou're genuinely tech-savvy. You find your way around new tools fast, test scenarios yourself, and break problems down logically.\n\nYou communicate clearly and confidently in written Czech and English.\n\nYou're curious about AI tools. You'll use them here every day and we'll teach you how.\n\nNice to have: browser devtools, basic HTML/CSS, curiosity about JavaScript.\n\nWe're primarily looking for someone mid-level, but if you're earlier in your career with some customer care or SaaS experience already, we'd love to hear from you.\n🚀 Why you'll like it here\nReal ownership: you'll take charge of your own area within months, not years.\n\nA direct line to product and engineering: what you report gets built.\n\nSpace to grow as new areas open up.\n\nWork Smart is one of our values: effort goes into what actually has value, not busywork.\n\n🎁 Benefits\n25 days of vacation, 2 sick days.\n\nLearning budget.\n\nLanguage lessons.\n\nMultisport card.\n\nDog-friendly office.\n\nCompany events, offsites and teambuildings.\n\nSounds like your kind of role? Send us your CV or LinkedIn along with a few words on why Smartsupp caught your eye. We'd love to hear from you!","description_format":"text","description_chars":2957,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Company events"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Conversational AI"],"lifecycle":[{"event":"open","at":"2026-10-09T06:24:22Z"},{"event":"close","at":"2026-10-21T20:39:15Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/smartsupp-customer-care-specialist","json_url":"https://alion.io/job/smartsupp-customer-care-specialist.json","meta":{"generated_at":"2026-10-25T10:55:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15624,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1774761},"rest":"https://alion.io/mcp/rest/get_company?id=1774761"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsmartsupp-customer-care-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsmartsupp-customer-care-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsmartsupp-customer-care-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/smartsupp-customer-care-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsmartsupp-customer-care-specialist"}]}