{"id":3716112,"url":"https://alion.io/job/smarttech-bas-service-supervisor-ddc","title":"BAS Service Supervisor – DDC","company":{"id":4462094,"name":"SmartTech","domain":"smarttech.com.eg","url":"https://alion.io/company/smarttech-2","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-03T18:50:19Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-06T02:03:27Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Smart Tech Contracting delivers turnkey BAS & EPMS solutions for mission-critical colocation and hyperscale data centers operating at national program scale. As a Master Systems Integrator (MSI), we unify controls construction (DDC, PLC, SCADA) with software engineering, optimized graphics / UI standards, and program-level governance.\nComplex integrations are delivered cleanly, consistently, and fast. Our teams thrive in high-stakes environments where quality control and uptime matters, schedules are compressed, and coordination is everything.\nJoin us and be part of a team where your voice matters, your work makes an impact, and your growth is a shared priority.\nPosition Title: BAS Service Supervisor - DDC\nPosition Location: Atlanta, GA (Remote)\nJOB SUMMARY\nThe BAS Service Supervisor - DDC is the primary client-facing point of contact for one or more assigned Building Automation System (DDC) service programs, responsible for the consistent, high-quality delivery of emergency service and preventative maintenance across Healthcare, Industrial, and Mission Critical / Technology environments.\nThis is a transitional role that bridges the Service Technician career ladder and BAS program/service leadership, combining continued hands-on DDC technical work with day-to-day program management. The BAS Service Supervisor - DDC still performs direct troubleshooting, programming, and field support, while also owning the client relationship, coordinating the technicians assigned to the program, and reporting on program health and performance.\nThis position reports to the Associate Director of Service and works closely with Service Technicians, the Project/Service Ticket Manager, other Service Supervisors, systems integrators, equipment vendors, and client staff to deliver on program commitments.\nESSENTIAL FUNCTIONS\nClient & Program Relationship Management (30%)\nServe as the primary point of contact for assigned client program(s), building and maintaining trusted client relationships\nLead regular client check-ins and program review meetings to communicate status, performance, and recommendations\nIdentify and escalate client concerns, service gaps, or emerging risks to the Service Manager\nIdentify opportunities for expanded scope, system upgrades, or additional service offerings within the program\nTechnical Execution & Field Support (30%)\nPerform hands-on DDC troubleshooting, programming, and system support for emergency service and preventative maintenance within the assigned program\nParticipate in the emergency service hotline pool and respond to critical client issues as needed\nConduct or oversee scheduled BAS technical reviews of system installation, performance, function, GUI, and alarms\nSupport system startup, commissioning, and calibration verification using portable testing instrumentation\nTeam Coordination & Technician Development (20%)\nCoordinate the day-to-day workload of Service Technicians assigned to the program, including scheduling and prioritization of service tickets\nMentor and provide technical guidance to Service Technicians working within the program\nPartner with the Service Manager on technician assignment, cross-training, and career-ladder development within the program\nCoordinate with local vendors, systems integrators, and subcontractors supporting the program\nReporting & Program Administration (20%)\nMaintain accurate service ticket documentation, scope, and resolution records for the program\nDevelop and deliver program performance reports (KPIs, SLA compliance, hours consumed vs. contracted) to the Service Manager and client stakeholders\nTrack program budget, labor utilization, and profitability signals; flag variances to the Service Manager\nManage personal and program-level hours reporting using company tools\nCompletion of Assigned Tasks and Deliverables on Time and on Budget\nPerforms Other Related Duties as Assigned\nPOSITION REQUIREMENTS (INTERMEDIATE TO ADVANCED LEVEL FOR ALL THE FOLLOWING)\nKnowledge of DDC and BAS platforms including Tridium Niagara (AX/N4), Honeywell WEBs, Distech Controls, Automated Logic, Delta Controls, or Reliable Controls\nKnowledge of integration of open protocols via Ethernet and serial communication buses (BACnet, Modbus, SNMP), with strong understanding of HVAC systems (RTU, VAV, mixed air, chilled water, hot water) and BAS architecture\nKnowledge of BAS networking, including interfacing with client IT resources\nSkill in commissioning, testing, calibration, and troubleshooting of BAS systems in mission-critical and healthcare environments\nSkill in building and maintaining client relationships and serving as a primary point of client contact\nSkill in coordinating and prioritizing the work of technicians across multiple concurrent service tickets\nSkill in preparing reports, documentation, and technical deliverables for both technical and client audiences\nSkill in using MS Office Suite (Excel, Word, Outlook, PowerPoint, Teams)\nAbility to leverage AI and emerging technologies to streamline workflows and improve operational processes\nAbility to communicate effectively in both oral and written form with technical and non-technical stakeholders\nAbility to lead, mentor, and delegate work to technicians while continuing to perform hands-on technical work\nAbility to work successfully in a remote environment through effective communication, self-motivation, and organizational skills\nAbility to work under pressure and meet close deadlines\nAbility to achieve certification for NFPA70E and / or OSHA training as / if required\nOrganizational skills, with the ability to manage multiple tasks and competing priorities simultaneously\nPHYSICAL DEMANDS\nThe following physical demands must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.\nWhile performing the duties of this job, the employee is\nFrequently manipulating, moving, or grasping small parts, devices, or tools\nFrequently required to remain in a stationary position\nFrequently moving through office, critical facility, and other environments (such as low temperatures, high temperatures, and outdoor elements such as precipitation and wind), including tight and confined spaces\nFrequently descending / ascending stairs and ladders to access equipment\nOn occasion the employee may be required to position self under or over equipment\nOn occasion the employee may move equipment weighing up to 50 pounds\nTRAVEL / RELOCATION REQUIREMENTS\nMust live in or near Atlanta, GA area\nUp to 50%, this may include travel to any or all 50 US states\nEffective May 7, 2025, and in accordance with U.S. federal regulations for domestic air travel, a valid REAL ID (or an acceptable alternative, such as a passport) is required for travel associated with this position\nTravel may involve transportation by car or plane depending on the destination and nature of the business need\nTravel is defined as physically leaving home on behalf of business activities including but not limited to client sites, meetings with other employees, meetings for business development purposes, running errands on behalf of the business, attending industry conferences, etc.\nEDUCATION / EXPERIENCE REQUIREMENTS\nBachelor's degree in engineering, construction, computer science, or related discipline\nOR\n8+ years of hands-on experience testing, validating, and troubleshooting BAS, DDC, and HVAC control systems\n(Niagara or equivalent), with demonstrated client-facing experience\nPrior experience in mission-critical or healthcare environments preferred\nPrior experience mentoring or leading technicians preferred\nBENEFITS\nSmart Tech Contracting offers a very competitive benefits package; highlights include\nChoice of comprehensive medical plans (including two PPO-style plans and a HDHP w/ HSA option)\nDental and vision plans\nComprehensive medical, dental and vision benefits extended to spouse / domestic partner and dependent children up to age 26\n401k with company match and self-directed brokerage account option\nPTO including additional paid time off during the last week of the year\nCompany paid life insurance coverage for employees and their eligible dependents\nShort and long-term disability, AD&D coverage\nProfessional development opportunities, tuition reimbursement and professional licensing assistance\nPaid parental leave after one year of employment\nCO, CA, IL, NY, WA, and Washington DC residents only: In accordance with CO, CA, IL, NY, WA, and Washington DC law, the range provided is STC's reasonable estimate of the base compensation for this role. The actual amount may differ based on non-discriminatory factors such as experience, knowledge, skills, abilities, and location.\nSmart Tech Contracting is an EEO/Affirmative Action Employer and participates in the E-Verify program with the Department of Homeland Security. We encourage diversity in our workforce.\nAre you ready to challenge yourself and redefine standards in the AEC industry? Apply now and join our award-winning team!\nNOTICE TO THIRD PARTY AGENCIES:\nSTC does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to STC in the absence of a signed Service Agreement where STC has expressly requested recruitment/staffing services specific to the position at hand. 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