{"id":1520792,"url":"https://alion.io/job/smarty-customer-success-manager","title":"Customer Success Manager","company":{"id":685839,"name":"Smarty","domain":"smarty.com","url":"https://alion.io/company/smarty-4","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Orem, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":60000,"max":90000,"currency":"USD","period":"year","gross":null,"usd_annual":90000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-09-29T21:42:38Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-01T08:39:43Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Meet Smarty.\nYou may not have heard of us, but you've probably benefited from our work. Smarty is a leader in location data intelligence, helping businesses around the world verify, standardize, and enrich their address and location data at scale. When a package reaches the right door, an order ships without a hitch, or a journey reaches the right destination, there's a good chance we helped.\nWe've built all of this the hard way: self-funded, profitable, and on our own terms. That independence lets us make long-term decisions, invest in our people, and hold a high bar for our work. We’ve been recognized as a Top Workplace four years running, thanks to a culture that values our people just as much as our products.\nAs a Customer Success Manager, you'll be the trusted partner for customers in your territory after the sale. You'll work alongside Account Executives, and with Technical Support, Product, and Marketing, to make sure customers get real value from Smarty. We're counting on you to lead onboarding, drive adoption, own renewals, and spot growth opportunities early. This role is for a proactive relationship builder who enjoys solving problems with industry-leading products and wants to grow with a team that's building something to last.\nThis is a full-time, onsite role in our Orem, Utah office.\nWhat you'll do:\nOwn renewal outcomes for customers within an assigned territory, proactively identifying and addressing at-risk accounts before renewal\nServe as the primary point of contact for customer health, adoption, and satisfaction after the sale\nGuide newly onboarded customers through implementation milestones and initial usage strategies to accelerate time-to-value\nMonitor account usage and engagement data to identify renewal risk and expansion signals, developing and executing a tailored retention plan for any at-risk account\nSurface expansion opportunities to the appropriate Account Executive with the context needed for a warm handoff\nPartner with Account Executives on a structured handoff for newly closed accounts to support onboarding\nConduct regular check-ins and business reviews with customers, including Executive Business Reviews for larger accounts, at a cadence appropriate to account size and complexity\nServe as the customer's internal advocate, escalating critical issues and feature requests to Support and Product teams\nNegotiate straightforward renewal terms within approved parameters; escalate complex renewal negotiations as needed\nMaintain accurate account health and renewal forecast data in the CRM\nWho you are:\nBachelor's degree or equivalent professional experience\n2+ years of customer success, account management, or related experience in SaaS\nExperience managing a renewal book and forecasting retention metrics\nProficiency with our sales and customer success stack: Salesforce, HubSpot, and similar CRM/CS tools\nWhat we'll do for you\nCompetitive compensation, $60k-$90k base annually, plus commission\n100% paid health, dental, and basic life insurance premiums (including family coverage)\nLong-Term Disability insurance\nGenerous PTO that increases with tenure\n401(k) with company matching\nOngoing training for professional and career development\nDrinks, snacks, and team-building lunches and activities\nIn-office chiropractic services\nTo apply:\nVisit www.smarty.com to apply and learn more about life at Smarty.\nSmarty provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or protected veteran status. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, compensation, and training. 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