{"id":2560989,"url":"https://alion.io/job/smarty-technical-support-representative-3","title":"Technical Support Representative","company":{"id":685839,"name":"Smarty","domain":"smarty.com","url":"https://alion.io/company/smarty-4","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Orem, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":51000,"max_usd":132000,"period":"year","method":"role_country_seniority_unknown","sample_n":1856},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"JavaScript","optional":false},{"name":"Rest API","optional":false}],"status":"live","first_seen_at":"2026-10-14T19:16:30Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T16:04:25Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Meet Smarty.\nYou may not have heard of us, but you've probably benefited from our work. Smarty is a leader in location data intelligence, helping businesses around the world verify, standardize, and enrich their address and location data at scale. When a package reaches the right door or an order ships without a hitch, there's a good chance we helped.\nWe've built all of this the hard way: self-funded, profitable, and on our own terms. That independence lets us make long-term decisions, invest in our people, and hold a high bar for our work. Now we're growing into our next chapter, and we're looking for builders who want to help shape it.\nAs a Technical Support Representative, you’ll be one of the first people our customers turn to when they need help, and many of them are developers and technical pros themselves. You’ll own customer issues from first contact to resolution: troubleshooting API integrations, explaining how our products work, and making complex answers feel simple. We’re counting on you to respond quickly, resolve issues accurately, and bring what you learn back to the team so our documentation, products, and processes keep getting better. This role is a great fit for a curious, steady problem-solver who enjoys learning new technology and takes real satisfaction in leaving every customer thinking, “Wow, that was easy.”\nThis is a full-time, onsite role based in Orem, UT. Your schedule will be Monday through Friday, 8 hours between 7 a.m. and 5 p.m.\nWhat you’ll do:\nProvide timely, accurate technical support to customers through written and verbal channels\nTroubleshoot, diagnose, and resolve product, configuration, and API integration issues\nGuide customers through technical details using your knowledge of JavaScript (ECMAScript) and our API-based products\nExplain complex technical concepts clearly to customers with a wide range of technical backgrounds\nDocument issues and resolutions, and contribute to knowledge base articles and help documentation\nEscalate product defects and complex issues with clear reproduction steps and supporting detail\nDeliver occasional customer presentations and product walkthroughs\nCollaborate with teammates to share customer insights and improve how we support customers\nBuild deep expertise in our products and stay current as they evolve\nWho you are:\nBachelor’s or associate’s degree in IT, computer science, or a related field, or equivalent experience\nSome experience with programming languages, especially JavaScript (ECMAScript)\nFamiliarity with APIs and web technologies (REST, JSON, HTTP) is a plus\nAble to learn new technical concepts quickly\nStrong written and verbal communicator with a customer-first mindset\nProactive problem-solver who enjoys learning and growing with the company\nBenefits and Perks\nCompetitive compensation, $50k - $70k\n100% paid health, dental, and basic life insurance premiums (including family coverage)\nLong-term disability insurance\nGenerous PTO that increases with tenure\n401(k) with company matching\nOngoing training and professional development\nDrinks, snacks, team lunches, and activities\nIn-office chiropractic services\nTo apply:\nSounds too good to be true? Apply and find out for yourself.\nFor more information about the company, please visit us at www.smarty.com.\nSmarty provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or protected veteran status. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, compensation, and training. 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