{"id":2606018,"url":"https://alion.io/job/smasupport-client-support-specialist-sma-support-services","title":"Client Support Specialist - SMA Support Services","company":{"id":4419864,"name":"SMA Support Services","domain":"smasupport.us","url":"https://alion.io/company/smasupport","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"unspecified","remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":50000,"max_usd":111000,"period":"year","method":"global_role_seniority_cell","sample_n":1081},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-15T09:40:34Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-23T00:14:41Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Build your career with SMA Support Services!\nWe are a dynamic Business Process Outsourcing (BPO) company connecting talent with top-tier U.S. clients in construction and roofing.\nWe invest in your success: Every new team member receives comprehensive, paid training to ensure you’re fully equipped and confident before supporting our clients.\nReady to grow your career in a supportive, international environment? Join us-apply today!\nQualifications\nAt least 3 years in the BPO industry\nExcellent English communication and multitasking skills\nAppointment setting background and other similar roles is a PLUS\nPreferably with a background in Customer Service\nWilling to work graveyard and can start training immediately\nHas an existing home office setup with a conducive work environment\nComputer or laptop with specs of at least core i5 or higher/7th gen or newer, or its AMD equivalent, 16GB RAM, functional camera, industry\nExcellent noise-canceling headset, and dual monitor\nA stable internet connection with at least 25 Mbps upload and download\nBack-up power/internet is a plus\nOffer\nLong-term/full-time position\nSalary offer is at 31,391.08gross\n5,000 Client Deployment Allowance\nPay begins on day 1 of training\nHMO, Loyalty Investment Fund, Memorial Plan, and other benefits\nPaid Leaves\nAttendance and performance-based incentives\nQuarterly In-person Team-Buildings\nAnnual Company Outing\nAnnual Year-End Party\nAnnual Performance Review\n13th-month pay, Government-mandated benefits\nMP2 Contributions\nCareer Advancement Opportunities","description_format":"text","description_chars":1535,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Home office"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-15T09:40:34Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":6,"expected_fill_days":33,"reasons":["conf:0","win:early","comp:attention"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/smasupport-client-support-specialist-sma-support-services","json_url":"https://alion.io/job/smasupport-client-support-specialist-sma-support-services.json","meta":{"generated_at":"2026-10-23T02:58:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4976,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4419864},"rest":"https://alion.io/mcp/rest/get_company?id=4419864"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsmasupport-client-support-specialist-sma-support-services"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsmasupport-client-support-specialist-sma-support-services"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsmasupport-client-support-specialist-sma-support-services"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/smasupport-client-support-specialist-sma-support-services\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsmasupport-client-support-specialist-sma-support-services"}]}