{"id":3137270,"url":"https://alion.io/job/smct-customer-support-consultant-funeral-services","title":"Customer Support Consultant - Funeral Services","company":{"id":2782408,"name":"SMCT","domain":"smct.org.au","url":"https://alion.io/company/smct-org-au","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Springvale, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":78000,"period":"year","method":"role_country_seniority_unknown","sample_n":57},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-22T13:00:00Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-30T15:55:41Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"About Us:We create extraordinary experiences, we create memories, we take care of our shared heritage. This means careers where we have to innovate and always push for better. This is a world where we bring together our love for the natural environment and our care for one another. This is where you'll discover something new, every day. The Role:Join us as a Customer Support Consultant in Funeral Services at Springvale Botanical Cemetery, where you will play a pivotal role in ensuring the seamless coordination of burial, cremation, and funeral services across our cemetery locations. This is a full time position where you will be the first point of contact for funeral directors and external stakeholders, providing exceptional customer service and support throughout the entire funeral process. This role requires a high level of empathy, excellent time management skills, and the ability to work both autonomously and as part of a team.\nOversee and complete funeral services to ensure Funeral directors and client families are provided with professional services.\nEnsure smooth transactions and documentation processes for all funeral services.\nSupport funeral directors in escorting hearses to designated locations.\nAddress general public queries and escalate complaints where necessary.\nEnsure all IT and AV equipment is functional and coordinate with the IT department for any issues along with creating an extremely high standard of live streaming/recordings of services.\nEnsure that high standards of presentation and cleanliness are achieved at all times also preparing for scheduled services, including music, media playing and recording and other special requirements across all shared services.\nAbout You - We Are Looking for Someone With:\nAustralian Drivers license\nExceptional communication and interpersonal skills, with experience in customer service.\nAbility to build and maintain strong relationships with a diverse range of stakeholders.\nStrong problem-solving skills and a knack for quick, effective resolutions.\nFlexibility and adaptability to work across multiple sites and shifts, including weekends.\nStrong organisational skills and the ability to manage multiple tasks efficiently.\nProficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).\nExperience with public speaking or delivering presentations is a plus.\nA high level of empathy and the ability to understand and support clients during sensitive times.\nShortlisted candidates will be asked to attend a group interview for these positions, which will be conducted on Tuesday, 11 November. \nWhat’s on Offer:\n\nWe offer a fulfilling career with exceptional personal and professional growth opportunities, along with a comprehensive range of benefits, including:\n16 RDOs per year\nLeadership and Development programs\nFlexible working arrangements.\nEmployee Health, Wellbeing and Assistance Programs including complimentary onsite physio services.\nA range of leave entitlements including;\n16 weeks paid parental leave for primary carers and 6 weeks for secondary carers\nReproductive Health and Wellbeing leave\nGender Affirmation leave\nCultural/Ceremonial leave\nThe opportunity to purchase additional annual leave.\nDiscounts available at our employee café and onsite florists.\nDon’t meet every requirement? We still encourage you to apply – your unique strengths might be just what we need.\nWe care for our colleagues and the community we serve. To protect one another it is a requirement that all successful candidates complete background checks.\nIf you have any access requirements which restrict you from fully participating in our recruitment process, please contact  so that we can discuss necessary adjustments.\nWe're reviewing applications as they come in and may remove this ad early once the position is filled, so we encourage you to apply as soon as possible.\nFor more information on Southern Metropolitan Cemeteries Trust, please visit our website: www.smct.org.au.\nSMCT is an equal opportunity employer and a Diversity Council Australia Member.","description_format":"text","description_chars":4069,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Flexible schedule","Growth opportunities","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Funeral Services","Flowers & Florists"],"lifecycle":[{"event":"open","at":"2026-10-23T06:39:49Z"}],"visa":[],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.849,"p_room":1,"age_days":7,"expected_fill_days":24,"reasons":["conf:3","win:early"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/smct-customer-support-consultant-funeral-services","json_url":"https://alion.io/job/smct-customer-support-consultant-funeral-services.json","meta":{"generated_at":"2026-10-30T18:29:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7525,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2782408},"rest":"https://alion.io/mcp/rest/get_company?id=2782408"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsmct-customer-support-consultant-funeral-services"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsmct-customer-support-consultant-funeral-services"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsmct-customer-support-consultant-funeral-services"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/smct-customer-support-consultant-funeral-services\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsmct-customer-support-consultant-funeral-services"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3137270}},{"tool":"search_jobs","arguments":{"company":"smct.org.au","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3137270},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}