{"id":2657166,"url":"https://alion.io/job/smdigital-ph-customer-service-representative","title":"Customer Service Representative","company":{"id":4418473,"name":"Smdigital Ph","domain":"smdigital-ph.com","url":"https://alion.io/company/smdigital-ph","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cebu City, Philippines"],"countries":["PH"],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":8500,"max_usd":21000,"period":"year","method":"role_country_seniority_unknown","sample_n":30},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-17T15:26:38Z","employer_posted_date":"2026-09-17","last_verified_at":"2026-10-16T03:16:46Z","board_verified":true,"closed_at":null,"days_open":28,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":28},"description":"WHAT YOU'LL OWN\nHandleinbound and outbound calls, emails, and chats with professionalism,\naccuracy, and care\n\nResolvecustomer concerns efficiently while maintaining a high standard of service\nquality\n\nAccuratelydocument all interactions, updates, and resolutions in the system in real\ntime\n\nCoordinatewith internal operations teams to ensure seamless case handling and\nfollow-through\n\nIdentifyrecurring issues and escalate patterns to supervisors proactively\n\nMeet andconsistently maintain daily and weekly performance targets\n\nSupportthe operations team during high-volume periods with flexibility and a\nsolutions-first mindset\n\nUpholdcompany policies, compliance standards, and quality guidelines in every\ninteraction\n\nWHO\nYOU ARE\n3+ yearsof experience in a customer service or call center environment (Required)\n\nOperations-oriented- you understand that consistency, accuracy, and process matter\n\nA clear,professional communicator - written and verbal, every single time\n\nDetail-drivenand thorough when documenting cases and following through on commitments\n\nCalm underpressure and able to manage high call volumes without compromising quality\n\nAreliable, accountable teammate who shows up consistently and takes\nownership of their work\n\nTech-savvyand comfortable navigating multiple systems and tools simultaneously\n\nFlexiblewith shifting schedules and fully dependable in a remote work setup\n\nWHAT\nWE OFFER\nFull-timeremote work with a complete WFH support program\n\nMaxicareHMO + PhilHealth coverage\n\nSIL, PTO,and a special birthday leave\n\nPaidvacation leave\n\nZero-interestemployee loan program\n\nPerformancebonuses and merit-based recognition\n\nMonthlyGen Pow-Wows and team engagement events with prizes\n\nArviosLeadership Development Academy and workshop programs\n\nMonthly1-on-1 touchbase calls with your HR partner\n\nHOME\nOFFICE REQUIREMENTS (MUST PROVIDE SCREENSHOT)\nLaptop/ComputerSpecs: Minimum 16GB RAM with Intel i5 core processor, AMD Ryzen 5, or\nhigher equivalent.\n\nForWindows users: Windows 11 OS is required\n\nNoise-CancellingHeadset\n\nDualMonitor is mandatory\n\nBackupInternet Connection (Prepaid Home WIFI Router or Pocket WIFI) and Power\nOutage Backup","description_format":"text","description_chars":2163,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-15T23:19:04Z"}],"visa":[],"liveness":{"score":37,"band":"fade","label":"Fading","p_open":1,"p_active":0.667,"p_room":0.55,"age_days":28,"expected_fill_days":27,"reasons":["conf:2","win:tail"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/smdigital-ph-customer-service-representative","json_url":"https://alion.io/job/smdigital-ph-customer-service-representative.json","meta":{"generated_at":"2026-10-16T08:53:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6935,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4418473},"rest":"https://alion.io/mcp/rest/get_company?id=4418473"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsmdigital-ph-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsmdigital-ph-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsmdigital-ph-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/smdigital-ph-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsmdigital-ph-customer-service-representative"}]}