{"id":2657168,"url":"https://alion.io/job/smdigital-ph-operations-manager","title":"Operations Manager","company":{"id":4418473,"name":"Smdigital Ph","domain":"smdigital-ph.com","url":"https://alion.io/company/smdigital-ph","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cebu City, Philippines"],"countries":["PH"],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":12500,"max_usd":28000,"period":"year","method":"role_country_seniority_unknown","sample_n":39},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-03T22:38:23Z","employer_posted_date":"2026-09-03","last_verified_at":"2026-10-16T14:18:15Z","board_verified":true,"closed_at":null,"days_open":42,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":42},"description":"WHAT YOU'LL OWN\nLead andalign all operational functions across teams to ensure efficiency and\neffectiveness\n\nDrive theexecution of strategies that support the company's mission, vision, and\ngrowth goals\n\nOverseeteam supervisors and ensure consistent, high-quality performance across\nthe floor\n\nIdentifyoperational gaps and implement scalable, people-centered process\nimprovements\n\nAnalyzeperformance data and metrics to make informed, strategic decisions\n\nBuildstrong cross-functional relationships with HR, QA, Finance, and leadership\n\nLeadregular operational reviews, reporting cadences, and team-wide\ncommunications\n\nFoster aculture of accountability, ownership, and continuous improvement at every\nlevel\n\nWHO\nYOU ARE\n3+ yearsof experience in an Operations Manager role in a BPO, call center, or\nsimilar environment (Required)\n\nAstrategic thinker who can zoom out to see the big picture and zoom in when\nthe details need attention\n\nA provenpeople leader - you develop talent, build trust, and create teams that\nperform\n\nData-drivenand decisive - you let metrics guide your strategy without losing the\nhuman element\n\nExceptionalcommunicator across all levels of the organization\n\nStrongproject management skills with the ability to juggle multiple priorities\nwithout dropping the ball\n\nExperiencedwith workforce management tools, CRMs, and operational reporting systems\n\nHighlyadaptable, solutions-focused, and thrives in a fast-paced remote\nenvironment\n\nWHAT\nWE OFFER\nFull-timeremote work with a complete WFH support program\n\nMaxicareHMO + PhilHealth coverage\n\nSIL, PTO,and a special birthday leave\n\nPaidvacation leave\n\nZero-interestemployee loan program\n\nPerformancebonuses and merit-based recognition\n\nMonthlyGen Pow-Wows and team engagement events with prizes\n\nArviosLeadership Development Academy and workshop programs\n\nMonthly1-on-1 touchbase calls with your HR partner\n\nHOME\nOFFICE REQUIREMENTS (MUST PROVIDE SCREENSHOT)\nStableinternet connection with at least 100 Mbps postpaid\n\nLaptop/ComputerSpecs: Minimum 16GB RAM with Intel i5 core processor, AMD Ryzen 5, or\nhigher equivalent.\n\nForWindows users: Windows 11 OS is required\n\nNoise-CancellingHeadset\n\nDualMonitor is mandatory\n\nBackupInternet Connection (Prepaid Home WIFI Router or Pocket WIFI) and Power\nOutage Backup","description_format":"text","description_chars":2281,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-15T23:19:04Z"}],"visa":[],"liveness":{"score":26,"band":"fade","label":"Fading","p_open":1,"p_active":0.576,"p_room":0.45,"age_days":42,"expected_fill_days":27,"reasons":["conf:2","win:tail"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/smdigital-ph-operations-manager","json_url":"https://alion.io/job/smdigital-ph-operations-manager.json","meta":{"generated_at":"2026-10-16T15:52:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":163,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4418473},"rest":"https://alion.io/mcp/rest/get_company?id=4418473"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsmdigital-ph-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsmdigital-ph-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsmdigital-ph-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/smdigital-ph-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsmdigital-ph-operations-manager"}]}