Operations Supervisor

WHAT YOU'LL OWN

• Oversee the daily operations of the contact center team and ensure performance targets are met
• Coach, mentor, and motivate teammates to consistently deliver excellent service
• Monitor real-time performance metrics and step in proactively when support is needed
• Conduct regular team huddles, one-on-ones, and performance check-ins
• Identify gaps in processes or performance and implement practical, people-centered solutions
• Escalate complex concerns appropriately and ensure swift, effective resolution
• Collaborate with QA, HR, and leadership to align team performance with company goals
• Submit accurate and timely reports on team performance, attendance, and key metrics

WHO YOU ARE

• 3+ years of experience in a supervisory or team lead role in a call center or BPO environment (Required)
• A natural leader - you inspire people, not just manage them
• Strong analytical mindset with the ability to read data and translate it into action
• Excellent communicator - clear, direct, and always professional
• Calm under pressure and decisive when it matters most
• Highly organized with strong time management and follow-through
• Experienced with contact center tools, CRMs, and workforce management systems
• Flexible with shifting schedules and fully committed to remote work accountability

WHAT WE OFFER

• Full-time remote work with a complete WFH support program
• Maxicare HMO + PhilHealth coverage
• SIL, PTO, and a special birthday leave
• Paid vacation leave
• Zero-interest employee loan program
• Performance bonuses and merit-based recognition
• Monthly Gen Pow-Wows and team engagement events with prizes
• Arvios Leadership Development Academy and workshop programs
• Monthly 1-on-1 touchbase calls with your HR partner

HOME OFFICE REQUIREMENTS (MUST PROVIDE SCREENSHOT)

• Stable internet connection with at least 100 Mbps postpaid
• Laptop/Computer Specs: (at least 16GB RAM and Intel i5 core processor equivalent or up)
• Noise-Cancelling Headset
• Dual Monitor is mandatory
• Backup Internet Connection (Prepaid Home WIFI Router or Pocket WIFI) and Power Outage Backup