{"id":2657170,"url":"https://alion.io/job/smdigital-ph-operations-supervisor","title":"Operations Supervisor","company":{"id":4418473,"name":"Smdigital Ph","domain":"smdigital-ph.com","url":"https://alion.io/company/smdigital-ph","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cebu City, Philippines"],"countries":["PH"],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":20000,"period":"year","method":"role_seniority_country_cell","sample_n":8},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Wi-Fi","optional":false}],"status":"live","first_seen_at":"2026-09-03T22:35:09Z","employer_posted_date":"2026-09-03","last_verified_at":"2026-10-16T09:06:08Z","board_verified":true,"closed_at":null,"days_open":42,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":42},"description":"WHAT YOU'LL OWN\nOversee the daily operations of the contact center team and ensure performance targets are met\nCoach, mentor, and motivate teammates to consistently deliver excellent service\nMonitor real-time performance metrics and step in proactively when support is needed\nConduct regular team huddles, one-on-ones, and performance check-ins\nIdentify gaps in processes or performance and implement practical, people-centered solutions\nEscalate complex concerns appropriately and ensure swift, effective resolution\nCollaborate with QA, HR, and leadership to align team performance with company goals\nSubmit accurate and timely reports on team performance, attendance, and key metrics\nWHO YOU ARE\n3+ years of experience in a supervisory or team lead role in a call center or BPO environment (Required)\nA natural leader - 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