{"id":3886871,"url":"https://alion.io/job/smdtechnologies-ecommerce-key-account-manager","title":"Ecommerce Key Account Manager","company":{"id":4521397,"name":"SMD Technologies","domain":"smdtechnologies.com","url":"https://alion.io/company/smdtechnologies","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Edenvale, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Power BI","optional":false}],"status":"live","first_seen_at":"2026-07-27T14:25:49Z","employer_posted_date":"2026-07-27","last_verified_at":"2026-11-09T02:15:53Z","board_verified":true,"closed_at":null,"days_open":104,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":103},"description":"SMD Technologies Pty Ltd\nJob Title: Ecommerce Key Account Manager\nAbout the Company\nSMD Technologies is one of South Africa's leading consumer technology and brand developers, representing a diverse portfolio of innovative brands including Volkano, Amplify, Connex Connect, Rocka, Eiger, Switched, Kingsons, and many more. We are passionate about delivering exceptional products and customer experiences across South Africa's largest retail and online channels.\nWe are looking for a commercially driven and analytical eCommerce Key Account Manager to manage and grow our online retail partnerships. This role plays a critical part in driving online sales performance, maximising product visibility, and building strong relationships with South Africa's leading eCommerce retailers and\nJob Purpose\nThe eCommerce Key Account Manager is responsible for managing strategic online retail accounts, driving revenue growth, optimising product performance, and executing online trading strategies. The successful candidate will collaborate closely with internal departments and external retail partners to ensure best-in-class execution across all digital sales channels.\nKey Responsibilities\nKey Account Management\nBuild and maintain strong relationships with key online retail buyers and category managers.\nServe as the primary contact for assigned eCommerce accounts.\nManage day-to-day account enquiries and resolve customer or retailer issues promptly and professionally.\nConduct regular business reviews with customers to identify growth opportunities and improve performance.\nNegotiate promotional opportunities, product placements, and trading initiatives with retail partners.\nSales & Commercial Performance\nDeliver monthly, quarterly, and annual sales targets across assigned online accounts.\nDevelop and execute account growth strategies to maximise revenue and profitability.\nAnalyse sales performance, conversion rates, product mix, and customer trends to identify opportunities for growth.\nMonitor key commercial metrics including revenue, margins, stock availability, sell-through, and return on investment.\nPrepare regular sales forecasts, reports, and performance reviews using Excel and Power BI.\neCommerce Strategy & Optimisation\nDevelop and implement eCommerce strategies that improve online sales performance and customer engagement.\nIdentify opportunities to increase traffic, conversion rates, and average order values.\nSupport the execution of omni-channel strategies across multiple online platforms.\nContinuously evaluate competitor activity, pricing, promotions, and market trends to maintain a competitive advantage.\nRecommend improvements to customer experience and online shopping journeys.\nProduct Listings & Content Management\nCreate, optimise, and maintain SEO-friendly product listings across all online platforms.\nEnsure product titles, descriptions, specifications, images, videos, and digital assets are accurate, complete, and aligned with brand standards.\nMonitor listing quality and implement improvements to maximise search visibility and conversion.\nCoordinate the timely launch of new products across all online channels.\nPromotional Planning\nDevelop annual promotional calendars for assigned accounts and product categories.\nPlan, coordinate, and execute promotional campaigns in collaboration with internal marketing teams and retail partners.\nMonitor promotional effectiveness and recommend future improvements based on performance analysis.\nEnsure promotional pricing and product availability align with campaign objectives.\nData Analysis & Reporting\nAnalyse website, marketplace, and account performance data to develop data-driven strategies.\nTrack and report on KPIs including:\nSales revenue\nConversion rates\nTraffic performance\nProduct ranking\nStock availability\nReturn on advertising spend (where applicable)\nPromotional performance\nProvide regular reports and actionable insights to senior management.\nCross-Functional Collaboration\nWork closely with Sales, Marketing, Creative, Product Management, Supply Chain, Planning, Finance, and Customer Service teams to ensure seamless execution.\nCoordinate stock availability with planning and supply chain teams to minimise out-of-stock situations.\nCollaborate with the Creative and Marketing teams to ensure digital content is optimised for each platform.\nSupport product launches and seasonal campaigns across all online channels.\nMarket & Customer Insights\nMonitor industry trends, consumer behaviour, and competitor activity within the eCommerce landscape.\nIdentify new online sales opportunities and emerging digital platforms.\nRecommend strategies to improve customer acquisition, retention, and online customer experience.\nRequired Skills & Competencies\nStrong commercial and negotiation skills.\nExcellent relationship-building and stakeholder management abilities.\nStrong analytical mindset with the ability to interpret sales and performance data.\nAdvanced Microsoft Excel skills.\nExperience using Power BI, Google Analytics, or similar reporting tools is advantageous.\nExcellent written and verbal communication skills.\nStrong understanding of SEO principles and eCommerce merchandising.\nExcellent organisational and project management skills.\nAbility to manage multiple priorities in a fast-paced environment.\nCustomer-focused with a proactive and solution-oriented approach.\nHigh attention to detail and strong problem-solving abilities.\nMinimum Requirements\nBachelor’s degree in business, Marketing, eCommerce, Commerce, or a related field.\nMinimum 3-5 years' experience in eCommerce, Key Account Management, Digital Sales, or Online Retail.\nProven experience managing online retail accounts and delivering sales growth.\nStrong understanding of South African eCommerce platforms and online retail environments.\nAdvanced Microsoft Excel skills.\nExperience using Power BI, Google Analytics, or similar analytics tools is advantageous.\nKnowledge of SEO, online merchandising, and digital marketing principles.\nExperience working within the consumer electronics, FMCG, or retail industry is advantageous.\nWhy Join SMD Technologies?\nAt SMD Technologies, you'll work with some of South Africa's most recognised consumer technology brands in a fast-paced, innovative environment. You'll have the opportunity to manage leading online retail partnerships, influence digital growth strategies, and play a key role in expanding our presence across South Africa's rapidly growing eCommerce landscape.\nSMD Technologies is an equal opportunity employer and is committed to the principles of employment equity. In accordance with the Company's Employment Equity Plan and the requirements of the Employment Equity Act, preference may be given to suitably qualified candidates from designated groups. 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