{"id":1919131,"url":"https://alion.io/job/smg-client-success-consultant","title":"Client Success Consultant","company":{"id":1891803,"name":"SMG","domain":"smg.com","url":"https://alion.io/company/smg-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":70000,"period":"year","method":"global_role_seniority_cell","sample_n":2087},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-05T13:06:15Z","employer_posted_date":null,"last_verified_at":"2026-10-05T13:06:15Z","board_verified":false,"closed_at":null,"days_open":22,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":22},"description":"Client Success Consultant\n\nWhat we’re looking for\nThe Client Success Consultant is the primary client contact at SMG, building strong relationships with clients and program owners while helping them get measurable value from their experience management programs. This role combines client partnership, program strategy, product expertise, training, and proactive guidance to improve program health, feature adoption, usage, satisfaction, and ROI, while connecting client priorities to the right SMG capabilities.\n\nWhat you’ll do\nServe as an SMG program and product expert, demonstrating features and delivering training that increases effective use of SMG tools.\n\nManage client program health and adoption, guiding clients toward best practices across survey design, reporting setup, invite methods, close-the-loop processes, data integrations, and related program elements.\n\nProactively share best practices, cross-client examples, training, and practical feature guidance to help clients strengthen and grow their programs.\n\nAlign partnership priorities, deliverables, and timelines to client business objectives, and connect ongoing work to the outcomes clients are trying to achieve.\n\nLead annual or semi-annual survey and program consultations, maturity assessments, and strategic partnership planning, then drive follow-through on actions that support program ROI.\n\nManage client communication around deliverables and program updates, resolve concerns effectively, and escalate critical issues through seamless resolution.\n\nBuild trusted relationships with key contacts across client levels, anticipate needs, and act as a strong advocate for the client within SMG.\n\nIdentify opportunities to expand listening channels and program value, partner with Sales on additional capabilities, and maintain accurate Salesforce records for deliverables, client health inputs, and action items.\n\nWhat success looks like\n30 days: Build a clear understanding of assigned client programs, priorities, stakeholders, SMG tools, and current program health and adoption opportunities.\n\n60 days: Lead core client communications, training, and deliverable follow-through while identifying risks, opportunities, and actions that improve adoption and program health.\n\n90 days: Own a consistent client partnership rhythm that ties program activity to business objectives, advances strategic plans, maintains strong Salesforce visibility, and surfaces opportunities for additional program value.\n\nWhy you’ll love SMG\nWe work with some of the world’s biggest and most valued brands.\n\nWe’re fully remote, and we’re staying that way.\n\nWe offer competitive compensation and benefits, which include but aren’t limited to:\nUnlimited PTO\n\nExtended parental leave\n\nCompany-issued equipment and tools\n\nA culture built on connection, collaboration, and continuous improvement\n\nWhat you’ll bring\nBachelor’s degree or equivalent work experience.\n\nMinimum 2+ years of experience in client success, account management, consulting, customer experience, or another customer-facing role.\n\nWorking knowledge of client success, customer experience programs, retention, and value realization.\n\nStrong relationship management skills with clients, executives, and internal cross-functional partners.\n\nDemonstrated ability to provide consultative guidance, identify risks and opportunities, influence action, and manage priorities, client communications, and program health across multiple accounts.\n\nPreferred:Previous roles in client success, account management, CX, customer feedback, market research, consulting are ideal. \n\nWho we are\nSMG is an experience management (XM) partner to many of the world’s leading restaurant, retail, and consumer services brands. With 30+ years of history under our belt, we pair an AI-native enterprise software platform with unmatched professional services to help organizations generate new revenue, grow existing revenue, reduce detractors, and drive operational efficiencies.\n\nLike what you see? Learn more about the company, our purpose and values, and our customer, employee, and brand experience management solutions at www.smg.com.\n\nOur commitment to inclusion: SMG is proud to be an equal opportunity employer and is committed to creating an inclusive environment where everyone can thrive.\n\nOriginally posted on Himalayas","description_format":"text","description_chars":4327,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Parental leave","Unlimited PTO"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Commerce","Software","Market Research"],"lifecycle":[{"event":"open","at":"2026-10-05T17:28:15Z"}],"visa":[],"liveness":{"score":48,"band":"ok","label":"Likely open","p_open":0.85,"p_active":0.754,"p_room":0.75,"age_days":21,"expected_fill_days":25,"reasons":["seen:21","win:late","comp:junior"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/smg-client-success-consultant","json_url":"https://alion.io/job/smg-client-success-consultant.json","meta":{"generated_at":"2026-10-27T14:19:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2770,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1891803},"rest":"https://alion.io/mcp/rest/get_company?id=1891803"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsmg-client-success-consultant"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsmg-client-success-consultant"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsmg-client-success-consultant"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/smg-client-success-consultant\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsmg-client-success-consultant"}]}