{"id":1187861,"url":"https://alion.io/job/smile-digital-health-delivery-operations-specialist-remote-us","title":"Delivery Operations Specialist ( Remote US)","company":{"id":2560,"name":"Smile Digital Health","domain":"smiledigitalhealth.com","url":"https://alion.io/company/smile-digital-health","size_band":null,"is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":67000,"max_usd":127000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":164},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Confluence","optional":false},{"name":"Jira","optional":false},{"name":"Microsoft Project","optional":false}],"status":"live","first_seen_at":"2026-09-24T15:07:42Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-24T21:19:54Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"This position is responsible for the operational management and coordination of assigned customer projects. Working from the TAM-owned delivery plan and forecast, the Delivery Operations Specialist maintains project plans, financial forecasts, schedules, resource forecasts, risks, deliverables, and reporting throughout the project lifecycle. Working alongside Technical Account Managers and Agile Leads, the Specialist drives project controls, governance, financial accuracy, data integrity, and delivery predictability.\nThis delivery operations specialist needs a passion for project management and customer delivery to develop expertise in project execution, financial management, customer engagement, governance, and operational leadership.\nResponsibilities:\nSupport Technical Account Managers (TAMs) and Agile Leads in planning, executing, monitoring, controlling, and closing customer projects, ensuring successful delivery of scope, schedule, budget, quality, and customer commitments throughout the project lifecycle.\nMaintain and manage integrated project plans, schedules, milestones, dependencies, RAID logs, action registers, and governance documentation to ensure accurate project execution and visibility.\nWorking from the TAM-owned delivery plan and forecast, maintain project financials including budgets, revenue forecasts, effort estimates, resource forecasts, billable utilization, milestone forecasting, and financial reconciliation. Identify variances and provide analysis and recommended corrective actions to the TAM and Delivery leadership.\nMaintain project schedules, financial data, resource demand and assignments, time tracking, and operational reporting in Klient, Smile's enterprise system of record for customer delivery resource demand, resource assignments, financial forecasting, and time reporting. Ensure project data is complete, current, and reconciled to the approved delivery plan and forecast.\nPrepare executive-quality project reporting that communicates project health, financial status, forecast accuracy, schedule performance, resource utilization, risks, customer commitments, and recommended management actions.\nCoordinate project execution activities including customer meetings, action item management, issue resolution, dependency tracking, risk mitigation, change requests, and Statement of Work (SOW) updates while ensuring timely follow-up and accountability.\nIdentify resource conflicts, capacity gaps, or forecast changes during project execution and escalate them promptly to the TAM and appropriate leadership for resolution. Maintain approved resource changes in Klient.\nMonitor project performance by analyzing financial trends, schedule performance, forecast accuracy, utilization, delivery metrics, and project controls to identify risks and improve delivery predictability.\nCoordinate communication across customers, Technical Account Managers, Agile Leads, delivery teams, leadership, vendors, and project stakeholders to ensure project information, decisions, and commitments remain accurate, timely, and aligned.\nMaintain complete project governance documentation including schedules, RAID logs, decision logs, change logs, financial records, project repositories, meeting documentation, and customer communications.\nIdentify project risks, issues, financial variances, and customer concerns early, escalating appropriately with recommended mitigation plans to support successful project outcomes.\nContinuously identify areas of improvement or optimization for project delivery processes, financial reporting, forecasting accuracy, governance practices, and operational efficiency across the Delivery organization.\nRequirements:\n4-5+ years of experience supporting internal clients and business units in an IT, software implementation, healthcare technology, or professional services environment.\nWorking knowledge of project management disciplines including project planning, scheduling, budgeting, forecasting, risk management, resource management, project controls, customer delivery, and project governance.\nCertified Associate in Project Management (CAPM) certification or Project Management Professional (PMP) certification is preferred. Candidates actively pursuing a PMI certification are encouraged to apply.\nExperience maintaining project budgets, revenue forecasts, financial reporting, Statement of Work (SOW) management, resource planning, utilization reporting, and project schedule management.\nExperience supporting project financial management including budgeting, forecasting, resource planning, revenue recognition support, utilization reporting, financial analysis, and project controls.\nExperience using Professional Services Automation (PSA) and project management platforms such as Klient PSA, Jira, Confluence, Microsoft Project, Certinia, Kantata, or similar enterprise resource management systems.\nExperience supporting executive-level project reporting including financial dashboards, project health reporting, forecast analysis, resource utilization reporting, and delivery metrics.\nStrong analytical skills with demonstrated ability to identify project risks, financial variances, schedule impacts, resource constraints, and recommend corrective actions before customer delivery is impacted.\nStrong organizational, planning, prioritization, and time management skills with the ability to manage multiple concurrent customer projects in a fast-paced environment.\nProven ability to communicate effectively, build strong stakeholder relationships, manage customer expectations, and collaborate across cross-functional teams.\nSelf-motivated professional with a proactive, continuous improvement mindset and the ability to work independently while collaborating effectively with Technical Account Managers (TAMs), Agile Leads, and Delivery leadership.\nDemonstrated interest in building a career in project management, customer delivery, and Technical Account Management (TAM).","description_format":"text","description_chars":5965,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Technology","Data Integration","Data Quality","System Integration"],"lifecycle":[{"event":"open","at":"2026-09-24T15:10:07Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":21,"reasons":["conf:2","win:early"],"computed_at":"2026-09-25T00:04:30Z"},"pay":null,"html_url":"https://alion.io/job/smile-digital-health-delivery-operations-specialist-remote-us","json_url":"https://alion.io/job/smile-digital-health-delivery-operations-specialist-remote-us.json","meta":{"generated_at":"2026-09-25T00:04:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":103,"day_limit":5000,"remaining_today":4897,"minute_limit":60,"resets_at":"2026-09-26T00:00:00Z"}}}