{"id":3989836,"url":"https://alion.io/job/smilebuilderz-orthodontic-office-manager","title":"Orthodontic Office Manager","company":{"id":3854541,"name":"Smilebuilderz","domain":"smilebuilderz.com","url":"https://alion.io/company/smilebuilderz","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lancaster, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-09T19:36:04Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-12T18:42:11Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Description\nSmilebuilderz is seeking an organized, motivated, and experienced Office Manager to oversee the daily operations of our orthodontic department. The ideal candidate will have strong leadership and communication skills, excellent organizational abilities, and a passion for creating a positive experience for both patients and team members.\nPrevious experience working in an orthodontic practice is preferred, particularly in a leadership or supervisory role. We are looking for someone who can effectively manage daily operations, support and develop team members, maintain efficient patient flow, and actively contribute to the growth and development of our orthodontic department through community outreach and professional relationship building.\nSchedule: Monday - Friday 7:30 AM - 5:15 PM\nRequirements\nOffice Operations & Management\nOversee the daily operations of the orthodontic office to ensure efficiency and productivity.\nManage daily schedules, patient flow, and appointment coordination.\nMonitor office performance, productivity, and operational goals.\nIdentify opportunities to improve workflows and overall office efficiency.\nEnsure compliance with office policies, procedures, and applicable regulations.\nAddress operational challenges and provide solutions in a timely manner.\nTeam Leadership & Development\nProvide leadership, guidance, and support to orthodontic team members.\nAssist with recruitment, onboarding, training, and development of employees.\nPromote a positive, collaborative, and accountable team environment.\nConduct regular team meetings and communicate departmental expectations.\nAddress employee concerns and performance issues in collaboration with HR and leadership.\nEnsure appropriate staffing and assist with coverage when needed.\nPatient Experience\nEnsure patients and families receive exceptional customer service.\nAddress patient concerns and assist with resolving scheduling or service-related issues.\nPromote patient retention and satisfaction.\nSupport effective communication between patients, families, providers, and team members.\nClinical & Administrative Coordination\nWork closely with orthodontists and clinical staff to support daily patient care operations.\nOversee scheduling practices to maximize provider productivity and chair utilization.\nMonitor treatment scheduling, patient follow-up, and appointment coordination.\nEnsure appropriate administrative processes are followed.\nMaintain effective communication between the orthodontic department and other smilebuilderz locations and departments.\nCommunity Outreach & Marketing\nVisit local dental offices and community organizations to promote smilebuilderz's orthodontic services and build professional relationships.\nServe as an ambassador for the orthodontic department by educating local offices about available services, providers, and treatment options.\nDevelop and maintain relationships with general dentists and other local referral sources to encourage orthodontic referrals.\nCoordinate marketing initiatives, outreach events, and promotional activities to increase awareness of the orthodontic team.\nIdentify opportunities to expand the orthodontic department's referral network and attract new patients.\nCollaborate with smilebuilderz leadership and marketing to support department growth and community engagement.\nTrack outreach efforts, referral activity, and new patient growth to evaluate the effectiveness of marketing initiatives.\nEducation & Qualifications\nHigh school diploma or equivalent required.\nPrevious management or supervisory experience preferred.\nPrevious experience working in an orthodontic practice preferred.\nKnowledge of orthodontic procedures, terminology, and patient scheduling preferred.\nStrong leadership, communication, and organizational skills.\nAbility to manage competing priorities in a fast-paced healthcare environment.\nExcellent problem-solving and decision-making abilities.\nProficiency with dental or orthodontic practice management software preferred.\nAbility to build positive relationships with patients, families, providers, and employees.\nAbility and willingness to travel locally for community outreach and marketing 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